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What is communication?Lecture 1.2

University of Alberta

ALES 204

Nancy Bray

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Housekeeping Items

Labs start on Monday, January 14

Textbook rentals - e-book through publishers

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Lecture Outline

1.Definition of communication

2.Models of communication

3.Myths of communication

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Define communication and understand a model of communicationDescribe the role that culture, hierarchy, perception, language, non-verbal behaviour, and generation play in communication

Informative Persuasive

Rhetorical Purpose

InterpersonalSmall GroupsPublicMass Communication

Context

Oral Written Visual Online

Channel

Analyze a communicative situationPlan an approach

Identify strengths and weakness of your approach

Course Map

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1. Definition of communication

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(Friends, Season 5, Episode 19)

ExampleChandler and the pizza delivery woman

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Define communication

1.Where is communication successful in this clip?

2.Where is communication not successful?

3.How would you define communication based on this clip?

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Why a definition?

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Definition of communication

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More definitions

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More definitions

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More definitions

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Communication studies scattered 126 definitions of communication (Dance, 1972)

249 distinct communication theories (Anderson, 1996)

7 textbooks shared only 7% of their content (Anderson, 1996)

7 communication traditions -- emerging clarity (Craig, 1999)

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Definition of communication

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2. Models of communication

7 essentials of communication

1. People

2. Message

3. Channels

4. Noise

5. Context (setting)

6. Feedback

7. Effect

Gamble & Gamble’s model of communication

The MatrixScene: Morpheus proposal

Apply the Gamble & Gamble model

Who is sender? Who is the receiver?

What is their shared field of experience?

What is the message?

What is the channel?

What is the noise?

What is the feedback? What type?

What is the context/environment?

Strengths of the G&G model

Weaknesses of the G&G model

Dance’s communication helix

Meeting of helixesModel of a conversation or contact

Model of communication in relationshipsGrowing together, then growing apart

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3. Myths of communication

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5 myths of communication

Source: Kory Floyd, Communication Matters

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Reading

Read Course Guidebook (eClass)

Read Chapter 1

Read Chapter 2 by Monday

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Discussion forum

Do you know a particularly effective communicator?

Can the Gamble and Gamble model of communication help you understand a miscommunication?

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Why this image?Can you figure out what this image has to do with communication?

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Photo Credits

Slide 1 & 2 - The Tower of Babel by Peter Bruegel the Elder. From Wikicommons Slide 3 - Meister der Weltenchronik. From Wikicommons Slide 4 - Jupiter (Zeus) from Wikicommons Slide 11 - From Wikicommons