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Seminar: IT - Globalization and Information Technology John Vu
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Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Cur
rent
Opp
ortu
nity
…
Sou
rce:
Gar
tner
Gro
up 2
005
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Fact
ors
Affe
ctin
g C
lient
’s C
hoic
e
Sou
rce:
CM
U s
ubco
ntra
ctin
g B
ench
mar
king
stu
dy 2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 7
Cha
nge
In D
eter
min
ant F
acto
r With
Tim
e
Tim
e
Revenue
Sou
rce:
CM
U s
ubco
ntra
ctin
g B
ench
mar
king
stu
dy 2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 8
Mar
ket O
utlo
ok: L
ow C
ost C
ompe
titio
n
Sou
rce:
CM
U s
ubco
ntra
ctin
g B
ench
mar
king
stu
dy 2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.Lo
w C
ost S
ubco
ntra
ctin
g Su
pplie
rs
Sou
rce:
CM
U s
ubco
ntra
ctin
g B
ench
mar
king
stu
dy 2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Wha
t Wor
ked
and
Did
Not
Wor
ked
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 11
Expa
nd M
arke
t Bey
ond
Cos
t …
Sour
ce: C
MU
sub
cont
ract
ing
Ben
chm
arki
ng s
tudy
200
4
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 12
Softw
are
Qua
lity
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Cos
t of S
oftw
are
Def
ects
Req
uir
emen
t
An
alys
is Req
uir
emen
tsD
efin
itio
n
Des
ign
Cod
ing
Test
ing
Ma
inte
nan
ce
Sour
ce:
Boeh
m, B
., S
oftw
are
Engi
neer
ing
Econ
omic
s,Pr
entic
e-H
all,
1981
Sour
ce:
Boeh
m, B
., S
oftw
are
Engi
neer
ing
Econ
omic
s,Pr
entic
e-H
all,
1981
BU
GS
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Find
/Fix
Cyc
le
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 15
Qua
lity
Issu
es
Alm
ost h
alf o
f sof
twar
e su
bcon
tract
ing
cont
ract
s di
d no
t mee
t qua
lity
requ
irem
ents
an
d en
d up
cos
ting
subc
ontra
ctin
g su
pplie
rs th
eir b
usin
ess
Man
y cu
stom
ers
are
willi
ng to
pay
hig
her p
rices
for h
ighe
r qua
lity
prod
ucts
Cus
tom
er s
atis
fact
ion
= ke
y fa
ctor
to s
ucce
ss in
glo
bal s
ubco
ntra
ctin
g bu
sine
ss
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 16
Impr
ove
Qua
lity
= Fo
cus
on P
roce
ss
The
qual
ity o
f a s
oftw
are
prod
uct i
s go
vern
ed b
y th
e qu
ality
of t
he p
roce
sses
us
ed to
dev
elop
and
mai
ntai
n it
To im
prov
e qu
ality
of t
he p
rodu
ct,
one
mus
t im
prov
e th
e qu
ality
of t
hepr
oces
ses
that
cre
ate
the
prod
uct
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Softw
are
Proc
ess
Sour
ce: T
he C
apab
ility
Mat
urity
Mod
el: G
uide
lines
for I
mpr
ovin
g th
e So
ftwar
e Pr
oces
s, A
ddis
on-W
esle
y, 2
005
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Con
text
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 19
Cap
abili
ty M
atur
ity M
odel
s In
tegr
atio
n (C
MM
I)
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 20
Glo
bal C
MM
I Usa
ge
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
The
Cap
abili
ty M
atur
ity M
odel
s
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 23
Failu
re T
o Im
prov
e
* SEI
Sof
twar
e In
dust
ry B
ench
mar
king
Stu
dy 2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 24
Why
Do
So M
any
Impr
ovem
ent E
ffort
s Fa
il ?
* Sof
twar
e In
dust
ry B
ench
mar
king
Stu
dy 2
001
Sour
ce: S
EI S
oftw
are
Indu
stry
Ben
chm
arki
ng S
tudy
200
4
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Less
ons
Lear
ned
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
CM
MI
Man
y or
gani
zatio
ns c
onfu
sem
atur
ity le
vel w
ith im
prov
emen
t ob
ject
ives
Som
e or
gani
zatio
ns b
elie
ve th
e m
atur
ity le
vel i
s th
e “m
iracl
e”th
at
can
mak
e bu
sine
ss h
appe
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 27
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 28
The
Nee
d To
Lin
k Im
prov
emen
t To
Bus
ines
s Va
lue
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 31
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 32
.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Bus
ines
sVa
lue
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 35
Bus
ines
sVa
lue
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 36
Leve
l 1Le
vel 2
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Ove
rvie
w O
f Lev
el 2
App
rove
d R
equi
rem
ents
Rev
iew
Pro
gres
s
Com
mitm
ents
Com
mitm
ents
Com
mitm
ents
Com
mitm
ents
App
rove
dR
equi
rem
ents
App
rove
dR
equi
rem
ents
Allo
cate
dR
equi
rem
ents
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Wha
t Is
Softw
are
Proj
ect M
anag
emen
t?
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 39
Softw
are
Proj
ect M
anag
emen
t Pha
ses
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 40
Softw
are
Proj
ect M
anag
emen
t Pha
ses
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Proj
ect P
lann
ing
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
(Sco
pe, F
unct
iona
lity
Sche
dule
, Bud
get)
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 43
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 44
Softw
are
Estim
ates
Schedule Variation
Over estimates Under estimates
Sour
ce: C
MU
Dat
a co
llect
ed fr
om 1
80 s
oftw
are
proj
ects
-20
05
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
A P
roje
ct P
lan
A P
roje
ct P
lan
shou
ld in
clud
e th
e fo
llow
ing:
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Proj
ect M
onito
ring
and
Con
trol
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 47
Mon
itorin
g an
d C
ontr
ol
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 48
Mon
itorin
g an
d C
ontr
ol
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Proj
ect R
equi
rem
ents
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Succ
essf
ul T
ips:
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 51
Req
uire
men
ts M
anag
emen
t
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 52
Som
e Pe
ople
Bel
ieve
Tha
t ...
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
The
Fact
Is ..
.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Con
figur
atio
n M
anag
emen
t
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 55
Con
figur
atio
nId
entif
icat
ionC
hang
eM
anag
emen
tB
asel
ine
and
Inte
grity
Con
trol C
onfig
urat
ion
Aud
its a
nd R
evie
w
Stat
usA
ccou
ntin
gC
onfig
urat
ion
Man
agem
ent
Plan
ning
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 56
Dis
cipl
ine
Que
stio
n
A
nsw
er
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Cha
nge
Man
agem
ent F
low
App
rove
/Rej
ect
Ana
lyze
Est
imat
eR
ecom
men
dA
utho
rize
Impl
emen
t
Con
trol/S
tora
ge
Ver
ify
App
rove
Aut
horiz
e
Bas
elin
e
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 59
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 60
Proc
ess
and
Prod
uct Q
ualit
y A
ssur
ance
The
valu
e of
QA
is th
at it
pro
vide
s an
inde
pend
ent v
iew
of p
roje
ctac
tiviti
es, p
roce
ss, a
nd p
rodu
ct
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Qua
lity
Ass
uran
ce R
espo
nsib
ilitie
s
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Mea
sure
men
t and
Ana
lysi
s
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 63
Mea
sure
men
t Pro
cess
Iden
tify
Scop
eD
efin
e Pr
oced
ure
Col
lect
Dat
a
Ana
lyze
Dat
aTa
ke A
ctio
nsIm
prov
e Pr
oces
s
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 64
Exam
ple
of P
roje
ct M
easu
res
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Bus
ines
sVa
lue
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.M
ovin
g Fr
om L
evel
2 to
Lev
el 3
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 67
Com
paris
on B
etw
een
Leve
l 2 a
nd 3
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 68
CM
MI L
evel
3
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Impl
emen
t Lev
el 3
Pro
cess
es
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Impl
emen
t Lev
el 3
Pro
cess
es
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 71
Org
aniz
atio
nal P
roce
ss F
ocus
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 72
CM
MI a
nd B
usin
ess
Goa
ls
Task
Proc
ess
Impr
ovem
ent P
lan
Org
aniz
atio
n’s
Bus
ines
s G
oals
CM
MI
Cur
rent
Pro
cess
Cap
abili
ty
Trai
ning
Rev
iew
s
Impl
emen
tatio
n
Mea
sure
men
ts
Data are used to verify improvement results
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Org
aniz
atio
nal P
roce
ss D
efin
ition
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Org
aniz
atio
n’s
Stan
dard
Pro
cess
es
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 75
Org
aniz
atio
nal P
roce
ss A
sset
s
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 76
Org
aniz
atio
n’s
Mea
sure
men
t Rep
osito
ry
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Proc
ess
Ass
ets
Libr
ary
(PA
L)
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Doc
umen
tatio
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 79
Org
aniz
atio
nal T
rain
ing
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 80
Trai
ning
Nee
ds a
nd P
lan
Trai
ning
Effe
ctiv
enes
sFe
edba
ck
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Prov
idin
g Tr
aini
ng
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Inte
grat
ed P
roje
ct M
anag
emen
t
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 83
Org
aniz
atio
n’s
Stan
dard
Pro
cess
es
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 84
Doc
umen
tTh
eIT
Pla
n
Mon
itor W
ork
and
Res
olve
Issu
es
Coo
rdin
ate
Crit
ical
Dep
ende
ncie
sR
evie
wW
ork
prod
ucts
Man
age
Inte
rgro
up is
sues
Con
duct
Tech
nica
lIn
terc
hang
es
Cus
tom
erR
equi
rem
ents
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Prod
uct I
nteg
ratio
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Prod
uct I
nteg
ratio
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 87
Ris
k M
anag
emen
t
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 88
CC
1209
1081
.ppt
Ris
k or
Issu
e?
Pre
vent
ive
actio
n is
che
aper
than
cor
rect
ive
actio
nP
reve
ntiv
e ac
tion
is c
heap
er th
an c
orre
ctiv
e ac
tion
Ris
k is
som
ethi
ng th
at h
as n
ot y
et o
ccur
red
Req
uire
spr
even
tive
actio
n
Issu
e is
som
ethi
ng a
lread
y oc
curre
dR
equi
res
corr
ectiv
eac
tion
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Verif
icat
ion
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Valid
atio
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 95
Bus
ines
sVa
lue
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 96
Qua
ntita
tive
Proc
ess
Man
agem
ent
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Softw
are
Qua
lity
Man
agem
ent
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Cor
e m
easu
res
are
inre
d
Stat
istic
al P
roce
ss C
ontr
ol
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 99
Cor
rela
tion
Bet
wee
n Q
PM a
nd S
QM
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 10
0
Exam
ple:
Impr
ove
Proj
ect E
stim
ates
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Softw
are
Estim
ates
Schedule Variation
Over estimates Under estimates
Impr
ovem
ent I
n Pr
ojec
t Est
imat
es
Sou
rce:
CM
U D
ata
colle
cted
from
180
pro
ject
s -2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Sou
rce:
CM
U D
ata
colle
cted
from
180
pro
ject
s -2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 10
3S
ourc
e: C
MU
Dat
a co
llect
ed fr
om 1
80 p
roje
cts
-200
4
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 10
4
Prod
uct L
ines
: Max
imiz
e B
enef
its
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.Red
uce
Cos
t = In
crea
se S
oftw
are
Reu
se
Percent of Software reuse
Sou
rce:
CM
U D
ata
colle
cted
from
180
pro
ject
s -2
004
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Bus
ines
sVa
lue
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 10
7
Beh
avio
r Of H
ighe
r Lev
els
Org
aniz
atio
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 10
8
Bus
ines
s Sc
orec
ard
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Def
ect P
reve
ntio
n
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Rework Effort
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 11
1
Tech
nolo
gy C
hang
e M
anag
emen
t
Eng
inee
ring,
Ope
ratio
ns a
nd T
echn
olog
y |I
nfor
mat
ion
Tech
nolo
gy
Cop
yrig
ht ©
2006
Boe
ing.
All
right
s re
serv
ed.
Pag
e 11
2
Proc
ess
Cha
nge
Man
agem
ent