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Slides to accompany talk give to MMU Services Group Away Day in July 2013. Covers work done to improve the student experience through technology
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Enhancing the Student Learning Experience with technologyManchester | Jul 2013
Professor Mark StubbsHead of Learning & Research Technologies
[email protected] http://twitter.com/thestubbs
http://slideshare.net/markstubbs
The importance of getting it right
Student RetentionSuccess & Satisfaction
Student Intake(Aspirations, Attitude
& Abilities)
Learning, Teaching, Assessment & Personal Development
Processes, Facilities& Resources
ReputationMarketing &RecruitmentProcesses
All Year Numbers
Resource allocation
League table rankingsA
A Recruit to target
B
B Improve satisfaction, retention & success
C
C Inform decision-makers
2010 NSS
Where to
intervene?
Understanding how best to make a difference
Careful diagnosis of (diverse) learning experiences• Recurrent messages
– NSS analysis: course organisation determines Q22– Mobile surveys: deadlines, timetables… (m-admin)– Focus groups: consistent, easy to find info
• Great (and not-so great) expectations– “engaging, well-organised courses”– “inspirational tutors who know me”
‘Hygiene
factors’Stimulating
pedagogies
Coordinating our response
B Improve satisfaction, retention & success
GreatOnline Experience
(Seamless, personalised)
GreatLearning Spaces
GreatTeaching
SimplifyUnwieldy
Curriculum
EQAL
• A coordinated strike for step-change improvement
EQAL
New Curriculum• designing new units, …
New Admin Systems & Processes• personal timetabling, …
New Virtual Learning Environment• Moodle & myMMU web/mobile, Talis Aspire…
New QA & QE Processes• facilitating curriculum transformation
In the current climate
Diminishing unit of resource
Everything depends on everything else
We are large and risk averse
but
but but
but but
Programme
Board chaired by
DVC Student
Experience
MISSION:
2010 Q1: Plan EQAL Programme & Projects
2010 Q2: Approve UG curriculum rules
2010 Q3: Develop smart curriculum capture forms
2010 Q4: Enter 900 new L3 + L4 units
2011 Q1: Approve new units
2011 Q2: Set up SRS, TT & VLE
2011 Q3: Launch new L4 curriculum & systems
2011 Q4: Enter new L5 units…
2012 Q3: L5 goes live
2013 Q3: L6 goes live
Wrapping the institution around the learner
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moodle.mmu.ac.ukmegamashup
mws
my.mmu.ac.uk mymmu-mobile
… and faculty-based
ELSOs to give staff
the confidence to use
the tech
Special thanks
to Arwyn &
David !!
8
Wrapping the institution around the learnerStudent ID
Timetable
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
Sync to personal device
Wrapping the institution around the learnerStudent ID (+ Unit code)
Hand-in dates / extensions / marks
Personalised submission sheet
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
Wrapping the institution around the learnerUnit code
Resource list
Relevant resource
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
Wrapping the institution around the learnerUnit code
Past exam papers
Past exam paper
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
10,000+ past
exams
uploaded
Engaging our students
Providing business
intelligence
Automating our
processes
Are we in a better place now?
10,000+ students left
48,000+ comments
in 2012 internal
student survey
Submission tracking, Personal timetables, …
Quartile improvements
in course org &
learning resources in
2012 NSS
EQAL wins inaugural Guardian Student Experience Award!
30,000 regular users,
52m+ hits on Moodle,
22,500+ App
registrations!
NSS quartile improvements
The teach-ing on my
course
As-sess-
ment and feedback
Academic support
Organisation and man-agement
Learning resources
Personal development
Overall Sat-isfaction
30%
40%
50%
60%
70%
80%
90%
100%
The
teac
hing o
n my c
ourse
Ass
essm
ent a
nd fe
edba
ck
Acade
mic su
pport
Organis
ation
and m
anag
emen
t
Learn
ing re
sourc
es
Person
al de
velop
ment
Overal
l Sati
sfacti
on
I am sa
tisfie
d with
the S
tuden
ts' U
nion (
Assoc
iation
or G
uild) a
t my i
nstitu
tion
30%40%50%60%70%80%90%
100%
2011
MMU result
Similar institution results (Leeds Met, Birm. City, UCLan, LJM, De Mont, Northumbria, Nott. Trent, Sheff. Hall)
2012
Listening carefully to the student voice• Personalised online survey on portal homepage
– Nov 2011: 10,716 left 58,000+ comments– Nov 2012: 10,186 left 48,000+ comments– All data tagged with unit / course codes
• Unit/Course leaders see their anonymised feedback – Statistical analysis identified top 3 predictors of overall
satisfaction…The course helped me develop the confidence and skills to succeed
The course is well organised and running smoothly
Staff on my course are good at explaining things
Hygiene factors
Stimulating pedagogy
Prioritising our IS/IT investments• Projects grouped into portfolios
– Facilities; Finance & HR; Learning, Students & Curriculum; Portals, Content & Collaboration; IT
– Exec reviewing importance, status, cost, risk etc • “Top trumps” workshop at Directorate
Our “Priorities”
Our “People,Processes, Buildings &Systems Objectives”
Our “Bottom Line”
Our “Positioning” Maximise our reputation
Recruit to UG & PG targets
Improve UG & PG retention, satisfaction &
success
Diversify our portfolio of
viable learning opportunities
Maximise research,
innovation &enterprise income &
impact
Comply with our legal & statutory
obligations
Operate effective, efficient,
well-understood
business processes
Provide a sustainable,
safe, high quality
working environment for our staff & students
Attract, recruit,
develop, value &
retain high performing
staff
Promote a culture that embraces change, pursues
excellence & fosters well-
being & respect
Remain a sustainable university
Our “Priorities”
Our “People,Processes, Buildings &Systems Objectives”
Our “Bottom Line”
Our “Positioning” Maximise our reputation
Recruit to UG & PG targets
Improve UG & PG retention, satisfaction &
success
Diversify our portfolio of
viable learning opportunities
Maximise research,
innovation &enterprise income &
impact
Comply with our legal & statutory
obligations
Operate effective, efficient,
well-understood
business processes
Provide a sustainable,
safe, high quality
working environment for our staff & students
Attract, recruit,
develop, value &
retain high performing
staff
Promote a culture that embraces change, pursues
excellence & fosters well-
being & respect
Remain a sustainable university
VLE & Portal: Moodle2
upgrade
1.9 2.4
extend
video
e-submission
e-portfoliotrain
1TB+ in 30,000+
courses for 40,000
users upgraded …
phew!
inspire
research
engagement tracking
VLE & Portal: App
VLE & Portal: App
Colours/icons
same as
MoodleMyMMU
Users see
their list of
Moodle
courses
Clicking one
brings up
summarised
Moodle info
… with single-
sign-on to
Moodle and..
.. more detail
on reading +
assessment
LRT | End of Year Report• Student Surveys; Booking Visit Days• Online Enrolment; Ceremonies & Conferment • Timetables on Phones; Checking Library Loans• Plagiarism Detection; Option Selection • Prep for UCAS; MMUTube podcasts• Engagement data sought; CPD units taught • NSS scores aided; QLS upgraded• MyMMU; Moodle2• Reports for Boards; MMUnion Awards
Bring on
next year!
