The Future of Local Transport Delivery: Oldham road show

6 July 2011, Smokies Park, Oldham

Sponsored by

In partnership with

Mark WiddupService Director

6 July 2011

The Impact Partnership

• The Impact Partnership launched in April 2006 • A Joint Venture (JV) between Rochdale Council,

Mouchel and Agilisys.• To support physical regeneration, create sustainable

jobs, drive investment and deliver service transformation.

• Provide property, highways & engineering, ICT, Contact Centre, Payroll, and Revs & Bens.

• But, how did we get there?

Why did we do it?

The Council’s had ambitious plans to:

• Create more, better and sustainable jobs• Regenerate Rochdale’s Town Centre• Provide services that create high satisfaction

locally• And meet enhanced public expectations for

access to services

What evidence suggested it could work?

By investing some jobs and staff in a Partnership, the Partner builds on those to:

• Invest in improving those services

• Grow and develop services to sell to others

• And establish a regional base to provide services to others

What kind of Partner?

• A track record of providing public services• Demonstrate commitment to look after staff,

and protect terms and conditions• Invest to improve the quality of services to

increase customer satisfaction levels• Work with us to create a seamless

organisation with clear, shared objectives, and a common culture based on the Single Team principles

• Build a long-term relationship with us

Guarantees for Staff

• Secondment model

• All existing pay, terms and conditions unaffected

Reasons to include Services

• Services need investment, e.g. new technology, additional expertise

• Private sector’s ability to improve services• If the private sector can use the service as a

basis for growth• Property Services, Highways & Engineering,

ICT, Payroll• Develop a Contact Centre• Work alongside Revenues & Benefits

Negotiations

• Draft SPA included in procurement• Legal advisers involved from early stages• Lengthy• Commercial• Expensive• Complex• Innovative solutions to agree clauses &

schedules• Risk/liability/supplier of choice/IP/financial

model

Affordability

• Over the life of the contract (15 years)

• Each year

• Investment is front loaded (e.g. Contact Centre, ICT refresh)

• Efficiencies

• Benefits realisation strategy

What have we achieved?

• Over 300 jobs created• Delivered 2% efficiencies year on year• ICT refresh and network developments• Contact Centre established within 3 months

of the contract start and has grown significantly with third party business

• Delivering contact centre for Hammersmith and Fulham and Oldham Councils

What have we achieved?

• Impact Partnership and the Council along with our Leisure and Cultural Trust awarded MJ Public Private Partnership of the Year 2010

• DfT approval secured for the Street Lighting PFI which will deliver significant investment and reduction in energy costs

• Delivering significant physical transformation of new leisure facilities and a £50M Council Office scheme

Where next?

• Efficiencies

• Further Business growth in a challenging economic environment

• Relationship with other JV’s in our region (Unity and Oldham)

• Continue to work on reputational management and building positive relationships with Members and residents