Mumbai Dabbawalas

By-Rakesh Gakare

Ankit JainNahid Anjum

Prateek ChauduryPraveen Reddy

Agenda

• What made Dabbawallas successful?• What are the challenges Dabbawallas likely to

face?• Will Dabbawallas survive in long run?Why?• What Dabbawallas should do?

What made Dabbawallas successful?

• Operational efficiency– Coding– Team work– Punctuality– Geographical guerillas– Efficient logistics– Cheap & reliable – Optimum utilization of limited resources– No strike

What made Dabbawallas successful?

• Work culture– Ethical– Customer centric approach– Passion for work– Smooth flow of responsibilities– Unity

• Unique success factors– Expectations are low due to illiteracy– Good image throughout the long span of existence– No other competitors

What are the challenges Dabbawallas likely to face?

• Low earnings• Increase in work force and competition among

themselves• Change in role of housewives

Will Dabbawallas survive in long run (50 years)?Why?

• Yes, they will • Reasons– Working philosophy• Customer is king

– Rising costs of outside food– Migration of people from many areas– Steady flow of work force

What Dabbawallas should do?

• Possibility of new customers

Thank you