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Library Online Reference Assistant
(LORA) at Your Service:
Branding the Reference Services of the
De La Salle University Libraries
De La Salle University Redefining the way we learn.
Redefining and refining information literacy and reference services in the digital age IFLA WLIC 2013 Satellite Meeting
National Library, Singapore August 2013
Laurence Anthony G. Narvaez De La Salle University
Libraries I
Presentation Overview
I. Background
II. Presentation of Data
III. Findings
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
*all trademarks/logos are owned by their respective owners
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
The Library Online Reference Assistant
“LORA”
- Approachable - Smart - Sweet - Technology savvy
© Koingo Software
“AskLORA” De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
AskLORA’s services Email LORA -WebForm - eMail ([email protected]
Chat with LORA
Text LORA
SkypeLORA TwitLORA Facebook with LORA
AskLORA
*all trademarks/logos are owned by their respective owners De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Once connected with AskLORA, you can:
• Submit a query
• Online Library account management
• Book renewals, reservation, checking of overdue, fines and payment using e-purse
• Bibliographic verification
• Library instruction using Skype’s co-browsing feature, links to video tutorials
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Once connected with AskLORA, you can:
• Request for Document Delivery and Inter-library loans
• Suggest book purchase
• Request for rush cataloging
• Schedule library instruction and information literacy class
• Send feedback and suggestions
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Promoting AskLORA’s services • The Avatar
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Promoting AskLORA’s services • Library Newsette
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Promoting AskLORA’s services
• Launching
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Promoting AskLORA’s services • Library Website
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Promoting AskLORA’s services • Library Website
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Promoting AskLORA’s services AskLORA
• Posters
• Email alerts
• Fliers
• Button Pins
• ID Laces
• Library Orientation classes
• Electronic message board
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Presentation of Data
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Usage Statistics
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Usage per service AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Usage per service (combined) AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
User Profile AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Interview Results
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Are you familiar with AskLORA? AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
If yes, how did you learn about AskLORA?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
What comes in your mind when you see or hear about AskLORA?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Have you tried using AskLORA? AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
What AskLORA service(s) have you used?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Will you continue/consider using AskLORA when accessing information about the library and its services?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Findings
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
Findings
• AskLORA leveraged with developments in ICT
• Upsurge in TwitLORA & EmailLORA usage
• Rise in TextLORA messages
• Decline in ChatLORA
• Accessible across generations of users
• AskLORA is associated with The Library and its services by DLSU-Manila community members
• All are willing to use AskLORA as needed
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
The End.
LORA Your Library Online Reference Assistant
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
