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BlogsIST 400 | New Media & Social Technologies
iSchoolSyracuse University
Eric Hansen | [email protected]
Outline
Blogs: an Introduction
A Few Good Blogs
Blog Blunders
Dell Hell: Big Blog Blunders
Blogs: an Introduction
Technically SpeakingA Blog is:
A Web page organized around “posts”
Post = a story told with text, pictures, audio or video content
In reverse-chronological order
Most recent post always on top
Reverse-chronological
2:56p Monday | Work is boring...I have been staring at my computer for HOURS :(
7:18p Monday | Best day ever!My boss gave me a 2 cent raise. OMG! 8-)
6:45a Tuesday | This just inCheck out this BBC story; consider yourself lucky.
2:56p Monday | Work is boring...I have been staring at my computer for HOURS :(
7:18p Monday | Best day ever!My boss gave me a 2 cent raise. OMG! 8-)
2:56p Monday | Work is boring...I have been staring at my computer for HOURS :(
A Few Good Blogs
Blog ads: $22,000
Prizes: $160,000
20,000 unique visitors/hr
100s of blog posts
}<
Source: New Media Age
Blog Blunders
Freedom of Choice :: Freedom of choice is what you want! http://web.archive.org/web/20050310051206/www.musicfreedomofc...
1 of 5 9/30/06 12:18 AM
basic
Welcome to Freedom of Choice! Mar 09, 2005 - 09:04 PM
DON'T BREAK
MY IPOD
“Don’t Let Apple Break
Your iPod!” Sign
up and tell the Apple
you want the right to
choose where you get
your music.
· Add your
signature
MAIN MENU
· Home
Modules
· Topics
· Web Links
ABOUT THE
CAMPAIGN
This site is intended as
a destination for
consumers to learn
more about the issues
of choice in the
growing digital music
arena. The site is
sponsored by
RealNetworks.
SPONSOR
Sponsored by
TOP TRACKS REMAIN 49 CENTS
TO DOWNLOAD!
RealNetworks continues the momentum of the
biggest online music sale in hstory by offering
top tracks at the RealPlayer Music Store for just
49 cents a song. Each week, songs from the
latest "Rolling Stone Top 10" list will be
available to download for just 49 cents.
FREEDOM OF CHOICE CAMPAIGN
RealNetworks has launched the "Freedom of
Choice" campaign to help consumers break the
chains that tie their music devices to
proprietary music downloads. We're here to
inform AND motivate.
PUBLICKNOWLEDGE.ORG
APPLAUDS CAMPAIGN!
Washington-based consumer advocate Public
Knowledge, the voice of the public in a digital
age, publicly applauds the Freedom of Choice
Campaign and urges consumers to get involved.
DEVO Recording artist Devo lends their voice
and their talent literally to the Freedom of
Choice campaign. Read their exclusive Q and A
here. Come back for more surprises from Devo!
Read the Q&A
Rock on Rob!
Rob Glaser, CEO and founder of RealNetworks,
pioneered music and video to the web. Rob will
answer your questions about Freedom of Choice
and why consumers must be heard.
Now Available
.
Pay music services have limits
Posted by: Admin on Saturday, September 04,
STAY INFORMED
· Read "Rock on Rob!"
Q&A with Real CEO
Rob Glaser
· New: Rob Glaser
answers questions on
Slashdot.org
BLOGOSPHERE
· Doc Searl's Blog
· Tim O'Reilly’s Blog
· Larry Lessig's Blog
· Freedom to Tinker
· Tony Talks Tech
PAST ARTICLES
Tuesday, August
2 4
·RealPlayer 10.5: A
Music Player for All
Formats
Monday, August
2 3
·Consumers Say
Apple Should Share
Friday, August 20
·RealPlayer's
iPod-Compatible
Update 'Stunned'
Apple
·Finding Harmony in
the World of Online
Music
·Can Glaser and Jobs
find harmony?
·Punching at iTunes
·Poll: Apple should
share the music
Hey Apple, Don't Break My iPod!
View Current Signatures - Sign the Petition
To: Apple Computer
Dear Apple,
Your company has long stood for innovation and open competition. Wasn't it Apple that ran the famous Super Bowl ad encouraging consumers like us to stand up for our right to make our own choices? We're asking that you do the same now and support the right of your own customers to make their own choices about where they buy music for the iPod. We want Freedom of Music Choice! Don't lock us in to purchasing digital music from one source. That's bad for competition. It will stifle innovation. And it will slow the adoption of digital music devices like the iPod.
Do the right thing. Stand with us for Freedom of Music Choice!
Sincerely,
The Undersigned
Click Here to Sign Petition
View Current Signatures
The Hey Apple, Don't Break My iPod! Petition to Apple Computer was created by
freedomofmusicchoice.org and written by Scott Sutherland
([email protected]). This petition is hosted here at www.PetitionOnline.com as a public
service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For
technical support please use our simple Petition Help form.
Send this to a friend
Send Petition to a Friend - Petition FAQ - Start a Petition - Contributions - Privacy - Media Kit - Comments and Suggestions
PetitionOnline - DesignCommunity - 3D Designers - Gallery - Architecture Forum - 3D Developers - Games -
Search
http://www.PetitionOnline.com/r4apple/petition.html © 1999-2004 Artifice, Inc. - All Rights Reserved.
Hey Apple, Don't Break My iPod!
We endorse the Hey Apple, Don't Break My iPod! Petition to Apple Computer.
Read the Hey Apple, Don't Break My iPod! Petition
Sign the Hey Apple, Don't Break My iPod! Petition
Name Comments
1694 Total Signatures
View Signatures : 1694 1644 1594 1544 1494 1444 1394 1344 1294 1244 1194 1144 1094 1044 994 944 894 844 794 744 694 644 594 544 494 444 394
344 294 244 194 144 94 44
PetitionOnline.com has disabled the display of email addresses for signatories who chose to make their address
public. We have done this to reduce the spread of harmful Windows viruses which harvest email addresses from the
web cache of infected computers. This also prevents spammers from harvesting email addresses from this site.
The Hey Apple, Don't Break My iPod! Petition to Apple Computer was created by
freedomofmusicchoice.org and written by Scott Sutherland
([email protected]). The petition is hosted here at www.PetitionOnline.com as a public
service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors.
For technical support please use our simple Petition Help form.
Send Petition to a Friend - Start a Petition - Privacy - Contributions - Comments and Suggestions
PetitionOnline - DesignCommunity - ArchitectureWeek - Great Buildings - Search
http://www.PetitionOnline.com/r4apple/petition.html © 2005 Artifice, Inc. - All Rights Reserved.
Hey Apple, Don't Break My iPod!
We endorse the Hey Apple, Don't Break My iPod! Petition to Apple Computer.
Read the Hey Apple, Don't Break My iPod! Petition
Sign the Hey Apple, Don't Break My iPod! Petition
Name Comments
894. kill'em allNote to Apple: crush them very hard in court. Even windoze users hate Real. :-)
893. Rob Glaser
i'm not fat, it's the glasses that make me look fat. But my wife (who's really fat) says they make me look smart. So i wear them. But i can see sh*t through them. Kind of like eeh... well what you guys see when watching realmedia. And my ears aren't to great either. But that's a different story.
892. Stephen Peterson
Apple has a strategy, it started with a vision years and years ago, it was driven by an idea that Apple picked up and made very successful, they have a long term plan and people trust that they will be around for a while, other companies such and Real, Napster and Buymusic, their plans hatched as a result of the original success of Apple, their counterfeiting an idea, not making it better.
891. phox REAL sucks!!!
890. Gimme A'BreakYou're joking right? I can get mp3s from anyone or from my own CD collection too. Do some research guys.
889. Fulu Saba Win only? WTF is the point? iTMS is better.
888. Johnny RYo Real - if you want to play on a music player - why don't you make your own? Real blows - its like wal-mart except with media.LONG LIVE APPLE!!!!!!!!!!!
887. Loic MaestracciHey man, this is great. Finally Real gets some success online. Too bad it isn't with their software.
886. iPod user Hey Real, don't break my iPod!
885. Tim Bratton All Riiiiiiiight.
884. GambitREALpathetic. REALdesparate. REALsucks. REALlosers. REALstupid. REALdead.
883. S. Sutherland What's that smell...I think it's Real rotting away. Morons. :)
882. Generic Canadian User
Well, what I don't get is that we don't have a Canadian Music Store (from Apple) but we do have something like www.puretracks.com - What's the deal with that? (and no I won't use those idiots either, they're Windoze Media-only crap morons)
881. Brad Neighbors
Dell Hell
8/8/06 beet.tvShel Israel | Naked Conversations Co-author
Jeff Jarvis | buzzmachine.com
June 21, 2005: First post, “Dell lies. Dell sucks.” Receives 253 comments.
June 26, 2005: Post, after his laptop returned from Dell’s repair shop, “Dell still lies. Dell still sucks.” Receives 358 comments.
June 26, 2005: Same day post, “Have at me Apple cultists” where Jarvis considers switching to Mac laptops. Receives 483 comments.
Timeline
June 27, 2005: Post, “Dell hell, still burning” more accounts of terrible customer service, they continue to get Jarvis’ name wrong, recommends that everybody drop Dell.
June 30, 2005: Jarvis buys a Mac, sends a letter to Dell chief marketing officer and gets a concerned phone call from Dell.
July 1, 2005: “Dell hell: seller beware” post about the phone call with Dell brass...
buzzmachine.com
July 4, 2005: Jarvis posts a fellow blogger’s finding that Dell’s PR company claims to monitor the blogosphere. “There are an estimated 9 million blogs today, but which ones matter to you? It’s our job not only to tell you, but to help you negotiate that terrain.” (February, 2003)
July 11, 2005: Dell shuts down its online customer forums.
July 29, 2005: A reader forwards Jarvis the following conversation of two bank tellers on their lunch break:
buzzmachine.com
Woman one: I was going to buy a new Dell but did you hear about Jeff Jarvis and the absolute hell he is going through with them?
Woman two: Yeah, I know the IT guy told me that the [Scobelizer] blog was recommending we stay away from Dell.
buzzmachine.com
August 12, 2005: Dell shares sink due to slower revenue growth. Subsequent MSM coverage details surveys showing poor Dell customer service and declining stock price.
August 17, 2005: “Dear Mr. Dell” post outlines the situation and offers advice for preventing it in the future. Receives 461 comments.
August 23, 2005: MediaPost runs a story based on an interview with top customer service figures at Dell. Dell vows to proactively address online issues and contact affected customers. Mentions Jarvis, his open letter and an offer to dialogue with him to “[make] sure that the system is to his liking.”
buzzmachine.com
August 26, 2005: A salesman from Dell calls Jarvis about his son’s laptop (which was also experiencing difficulty) and finally admits that he is cold calling to sell Dell-branded broadband service to Dell customers. Dell hell continues.
August 29, 2005: Jarvis recounts a call with Dell’s corporate communications officer. Missed opportunity: Dell talks to customers, not with them; Dell wants to leverage the blogoshpere not participate; Jarvis offers to relay a message to the blogosphere on Dell’s behalf, gets a boilerplate talking point about improving customer service.
buzzmachine.com
From that point forward, the Dell Hell saga is chronicled in MSM publications, business journals, marketing and PR case studies, thought-leading blogs and smaller blogs with similar Dell issues. Jarvis still receives daily e-mails about readers’ Dell Hell experiences.
buzzmachine.com
July 10, 2006: The Direct2Dell blog launches to much criticism by bloggers:
Too commercial, corporate, promotional and un-blog-like
buzzmachine.com
July 11, 2006: Post, “Some friendly advice from Dell” Jarvis publishes a comment he received on his post about the new Dell blog.
buzzmachine.com
Hey Jarvis. I honestly think you have no life. Honestly? Do you have a life, or do just spend it trying to make Dell miserable. I’ve been working with Dell the past three weeks researching trashy blogs that worms like you leave all over that frigen blogosphere and I cant honestly say that Dell is trying to take a step towards fixing their customer service. They hire guys like me to go on the web and look through the blogs of guys like you in hopes that we can find out your problem and fix it. But honestly I dont think you have a problem Dell can fix. Your problem is you have no life.
buzzmachine.com
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How IdeaStorm Works:
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No more plastic wrap, pleaseEnvironment submitted by falbert May 22
In the last shipment of computers I received I was shocked by the amount of plastic wrap used for items like power
cords, USB cables, VGA/DVI cables. Do these items really need to be individually wrapped in a plastic bag. I can just
imagine the tons of plastic used by Dell annually...
Something to think about
63 Comments »
Standardize Power Cables for LaptopsAccessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**
Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another
or from one brand of computer to another. Power cables have been standardized on most electrical applicances,
including desktop computers for decades.
Make an effort to promote and implement standard power cables for laptops.
Please see dawn_l's comments below.
93 Comments »
Stop Overcharging on Notebook RAMSales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**
Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you
would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local
computer shop for $250... and pocket the other half of the $500...
It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging
NORMAL prices for an upgrade in RAM.
thanks =D
PS..... PROMOTE THIS!!!!
86 Comments »
Please make Ubuntu XPS Notebook cheaper than XPS Vista NotebookLinux, Operating Systems, XPS products submitted by dki May 26
Hi,
I have tested the price of the default Vista-Notebook XPS M1330 (in Germany) and the Ubuntuversion with the same
Configuration. The result was amazing :(:
Vistaversion: 909,00 !
Linuxversion: 923,44 !
Is Vista cheaper than Ubuntu?? I can not imagine.
So my wish: Make Ubuntu-Laptops competitive!
19 Comments »
Use magsafe power connectorsLaptops, Laptop Power submitted by badblood 05/20/07 **UNDER REVIEW**
MagSafe power connectors, by Apple, are magnetic power connectors that pull out harmlessly when the cord is
tripped upon.
They are very cool and quite sensible.
87 Comments »
switch to LED monitorsMonitors and Displays, Laptop Power submitted by yardsale Jan 16
I dont know why dell hasnt done this yet. switch all monitors on desktops and notebooks to LED. did you know that
you can run an LED screen at full brightniess and it uses less power than a LCD monitor at the lowest brighting
level?!? its cheaper, its energy efficent, and it needs to be done! promote this, if you demote i wanna know why!
46 Comments »
Make Linux a choice on all systemsLinux, Desktops and Laptops submitted by synful Jun 8
Guys, why is it when you can allegedly get Linux on desktops and laptops, that it is never an option in the
configuration of a product prior to purchasing?
All we seem to get as an option is Windows and then there is no option to not have Windows as an operating system.
I understand that you may have reasons behind the system not having Linux as an option but surely you do not use
hardware that is so non standard that either Ubuntu or SuSE will not work on it?
In the event that the computer that you use is not Linux compatible, then note this on the configuration page
accordingly. For arguments sake have a pop up advising that some hardware is not compatible with Linux if it is
selected as an OS choice.
2 Comments »
Put Ubuntu on the list of operating systems when building a PC!Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**
Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus
problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking
for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they
wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what
open-source means, probably didn't even see the open source link). There is no way they would have found your
Ubuntu section on their own.
I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu
is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop,
and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except
from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you
offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I
probably would have already ordered.
127 Comments »
GeForce 9M series of laptop GPUs on Dell XPS laptopXPS products, Laptop Power submitted by helmecj01 Jun 3
Dell needs to have the New Geforce 9M series of laptop GPUs on Dell XPS laptop.
http://www.engadget.com/2008/06/03/nvidia-gets-official-with-geforce-9m-serie...
33 Comments »
Don't put the Dell logo upside down on the Mini InspironLaptops submitted by jervis961 May 29
I didn't notice this last night as I was checking out the pictures of the new Dell Mini but it was pointed out by
JamesWeb on Dell's "yourblog" that the Dell logo is upside down.
Please don't leave the logo like that, it looks bad.
52 Comments »
There should be an option of having no trialware on all computersSoftware submitted by jervis961 08/23/07 **REVIEWED**
Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do.
Do they not look at the ideas here?
"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent
research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant,
not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and
laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on
its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that
consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business
users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup
time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled
trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware
configuration.)"
Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the
options we give our customers
127 Comments »
Give Open Source Software a Higher profile On Dell.comDell Web Site submitted by aikiwolfie May 22
From InformationWeek.com : Open Source Quality Improving, But Development Assumptions Need Revising
This report confirms what open source supporters have known all along. Open source developers deliver very high
quality code. As such Dell should be giving the open source developers it uses a higher profile on Dell.com instead of
hiding them away in some dark recess out of the way!
At the very least give your own in-house open source developers more exposure! They deserve it after all the top
quality code they've produced, tested and tweaked.
3 Comments »
Pre-Installed OpenOffice | alternative to MS Works & MS OfficeSoftware, Desktops and Laptops submitted by dhart 02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is
more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent
software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed:
article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of
confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is
well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is
encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
562 Comments »
Offer Ubuntu Netbook Remix OS on your Ultra portablesLinux, Operating Systems, Laptops submitted by jervis961 May 25
The new Ubuntu Netbook Remix OS will be announced the first week of June according to an interview with
Canonical chief executive Mark Shuttleworth.
http://www.engadget.com/2008/05/25/canonical-ceo-says-ubuntu-netbook-remix-bu...
The OS is Tailor made for ultraportable type systems. They have been working with Intel on the project so it should
run very well on the Atom Processor
33 Comments »
Backlit KeyboardsAccessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY
IMPLEMENTED**
I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic
to have a backlit keyboard - with backlit individual keys as the best option.
I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.
Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »
Give XPS Notebooks Gigabit EthernetXPS products submitted by croftki Feb 17
I understand that Dell market research says home users in general are not interested in gigabit ethernet for home
networks. Those who pay for the premium design in the XPS line, however, are more likely to want gigabit ethernet. I
would rather buy something more exciting than a business class notebook, but I want to build on my home technology
with each purchase I make. XPS Notebooks unfortunately do not help me do this. It seems my only option is to buy a
Latitude.
28 Comments »
Install FireFox 3 as the default browserSoftware submitted by badblood Jun 18
It's your second chance. Firefox has come out with a gleaming new version of their internet browser. So install it as
the default browser before it's too late.
22 Comments »
Matte (non-glossy) screen option on Studio laptopsLaptops submitted by blomster Jun 26
Please add the OPTION of a matte screen to the new Studio 15 and Studio 17 laptops -- preferably to all of the
available resolution and backlight versions. Glossy displays are a deal-breaker for me.
3 Comments »
Put Ubuntu on sale at the same time as Windows (unfair to Ubuntu salescount if we install it afterwords)Advertising and Marketing submitted by brett_alton Jun 26
I'm pretty frustrated to receive a flyer with a Inspiron 1525 laptop on sale for $599 while the Ubuntu laptop with the
same specs are $699.
Why is this frustrating you ask? Why don't you just buy the $599 laptop, wipe it and put Ubuntu on it you say?
Well, I can easily purchase the $599 laptop, wipe Windows off and put Ubuntu on but there are two problems with
that:
1) I don't get Dell's support for Ubuntu Linux
2) Dell doesn't see what I do with my PC after I purchase it, thus, they don't know that they actually sold an Ubuntu
laptop. This means that it is one more Windows laptop sold over a Ubuntu laptop. Why is this important?
Well, apparently a few weeks after supporting Ubuntu, Dell sold 40,000 Ubuntu-based laptops. It is finally my turn to
purchase one, but I want to be added to that count so that Dell knows I'm buying an Ubuntu-based laptop. Why is this
important?
I want Dell to continue selling Ubuntu-based laptops, so I think it would be in the Linux communities and Dell's best
interest to offer the same deals on Ubuntu laptops as Windows laptops.
I don't want Windows Vista and I don't want you to think I want Windows Vista. I want Ubuntu, but I want to pay the
same price as the other guys.
7 Comments »
How about another update on the highest voted ideas.IdeaStorm submitted by jmxz Jun 19
It seems many of the highest voted Ideas are the most neglected by Dell
Pre-Installed OpenOffice | alternative to MS Works & MS Office (currently with 138079 points) has been one of the
top-5-highest-voted Ideas on IdeaStorm since Feb 07. It has no "Status" regarding whether it's in progress, or
rejected; and the only comments from Dell were just one employee's personal opinion.
No OS Preloaded (with 85050 points), has also been one of the top-5-highest for over a year. It's status is the same
partial implementation (available on a couple models) that has been true from Dell since long before IdeaStorm was
around (2004, if I recall). Clearly the Idea is popular because people want to see it on more models. Rather than just
labeling the Idea as "partially implemented as always" - could you give some update on the progress on this Idea.
Firefox instead of IE (with 115593 points) has also been a top-5 idea for over a year. With the recent release of
FireFox 3 - along with great press from the technology and business industry alike, another update on this idea would
be very welcome. The recent Forbes article Why Firefox Matters clearly sees Firefox as the industry leader, and Wall
Mossberg of the Wall Street Journal explicitly states that Firefox 3.0 Is the Best Browser for Web. Surely Dell would
want to offer the best for their customers, no?
41 Comments »
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No more plastic wrap, pleaseEnvironment submitted by falbert May 22
In the last shipment of computers I received I was shocked by the amount of plastic wrap used for items like power
cords, USB cables, VGA/DVI cables. Do these items really need to be individually wrapped in a plastic bag. I can just
imagine the tons of plastic used by Dell annually...
Something to think about
63 Comments »
Standardize Power Cables for LaptopsAccessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**
Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another
or from one brand of computer to another. Power cables have been standardized on most electrical applicances,
including desktop computers for decades.
Make an effort to promote and implement standard power cables for laptops.
Please see dawn_l's comments below.
93 Comments »
Stop Overcharging on Notebook RAMSales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**
Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you
would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local
computer shop for $250... and pocket the other half of the $500...
It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging
NORMAL prices for an upgrade in RAM.
thanks =D
PS..... PROMOTE THIS!!!!
86 Comments »
Please make Ubuntu XPS Notebook cheaper than XPS Vista NotebookLinux, Operating Systems, XPS products submitted by dki May 26
Hi,
I have tested the price of the default Vista-Notebook XPS M1330 (in Germany) and the Ubuntuversion with the same
Configuration. The result was amazing :(:
Vistaversion: 909,00 !
Linuxversion: 923,44 !
Is Vista cheaper than Ubuntu?? I can not imagine.
So my wish: Make Ubuntu-Laptops competitive!
19 Comments »
Use magsafe power connectorsLaptops, Laptop Power submitted by badblood 05/20/07 **UNDER REVIEW**
MagSafe power connectors, by Apple, are magnetic power connectors that pull out harmlessly when the cord is
tripped upon.
They are very cool and quite sensible.
87 Comments »
switch to LED monitorsMonitors and Displays, Laptop Power submitted by yardsale Jan 16
I dont know why dell hasnt done this yet. switch all monitors on desktops and notebooks to LED. did you know that
you can run an LED screen at full brightniess and it uses less power than a LCD monitor at the lowest brighting
level?!? its cheaper, its energy efficent, and it needs to be done! promote this, if you demote i wanna know why!
46 Comments »
Make Linux a choice on all systemsLinux, Desktops and Laptops submitted by synful Jun 8
Guys, why is it when you can allegedly get Linux on desktops and laptops, that it is never an option in the
configuration of a product prior to purchasing?
All we seem to get as an option is Windows and then there is no option to not have Windows as an operating system.
I understand that you may have reasons behind the system not having Linux as an option but surely you do not use
hardware that is so non standard that either Ubuntu or SuSE will not work on it?
In the event that the computer that you use is not Linux compatible, then note this on the configuration page
accordingly. For arguments sake have a pop up advising that some hardware is not compatible with Linux if it is
selected as an OS choice.
2 Comments »
Put Ubuntu on the list of operating systems when building a PC!Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**
Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus
problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking
for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they
wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what
open-source means, probably didn't even see the open source link). There is no way they would have found your
Ubuntu section on their own.
I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu
is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop,
and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except
from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you
offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I
probably would have already ordered.
127 Comments »
GeForce 9M series of laptop GPUs on Dell XPS laptopXPS products, Laptop Power submitted by helmecj01 Jun 3
Dell needs to have the New Geforce 9M series of laptop GPUs on Dell XPS laptop.
http://www.engadget.com/2008/06/03/nvidia-gets-official-with-geforce-9m-serie...
33 Comments »
Don't put the Dell logo upside down on the Mini InspironLaptops submitted by jervis961 May 29
I didn't notice this last night as I was checking out the pictures of the new Dell Mini but it was pointed out by
JamesWeb on Dell's "yourblog" that the Dell logo is upside down.
Please don't leave the logo like that, it looks bad.
52 Comments »
There should be an option of having no trialware on all computersSoftware submitted by jervis961 08/23/07 **REVIEWED**
Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do.
Do they not look at the ideas here?
"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent
research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant,
not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and
laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on
its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that
consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business
users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup
time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled
trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware
configuration.)"
Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the
options we give our customers
127 Comments »
Give Open Source Software a Higher profile On Dell.comDell Web Site submitted by aikiwolfie May 22
From InformationWeek.com : Open Source Quality Improving, But Development Assumptions Need Revising
This report confirms what open source supporters have known all along. Open source developers deliver very high
quality code. As such Dell should be giving the open source developers it uses a higher profile on Dell.com instead of
hiding them away in some dark recess out of the way!
At the very least give your own in-house open source developers more exposure! They deserve it after all the top
quality code they've produced, tested and tweaked.
3 Comments »
Pre-Installed OpenOffice | alternative to MS Works & MS OfficeSoftware, Desktops and Laptops submitted by dhart 02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is
more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent
software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed:
article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of
confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is
well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is
encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
562 Comments »
Offer Ubuntu Netbook Remix OS on your Ultra portablesLinux, Operating Systems, Laptops submitted by jervis961 May 25
The new Ubuntu Netbook Remix OS will be announced the first week of June according to an interview with
Canonical chief executive Mark Shuttleworth.
http://www.engadget.com/2008/05/25/canonical-ceo-says-ubuntu-netbook-remix-bu...
The OS is Tailor made for ultraportable type systems. They have been working with Intel on the project so it should
run very well on the Atom Processor
33 Comments »
Backlit KeyboardsAccessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY
IMPLEMENTED**
I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic
to have a backlit keyboard - with backlit individual keys as the best option.
I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.
Check out the white LED backlights on the <ahref>XPS M1730.
296 Comments »
Give XPS Notebooks Gigabit EthernetXPS products submitted by croftki Feb 17
I understand that Dell market research says home users in general are not interested in gigabit ethernet for home
networks. Those who pay for the premium design in the XPS line, however, are more likely to want gigabit ethernet. I
would rather buy something more exciting than a business class notebook, but I want to build on my home technology
with each purchase I make. XPS Notebooks unfortunately do not help me do this. It seems my only option is to buy a
Latitude.
28 Comments »
Install FireFox 3 as the default browserSoftware submitted by badblood Jun 18
It's your second chance. Firefox has come out with a gleaming new version of their internet browser. So install it as
the default browser before it's too late.
22 Comments »
Matte (non-glossy) screen option on Studio laptopsLaptops submitted by blomster Jun 26
Please add the OPTION of a matte screen to the new Studio 15 and Studio 17 laptops -- preferably to all of the
available resolution and backlight versions. Glossy displays are a deal-breaker for me.
3 Comments »
Put Ubuntu on sale at the same time as Windows (unfair to Ubuntu salescount if we install it afterwords)Advertising and Marketing submitted by brett_alton Jun 26
I'm pretty frustrated to receive a flyer with a Inspiron 1525 laptop on sale for $599 while the Ubuntu laptop with the
same specs are $699.
Why is this frustrating you ask? Why don't you just buy the $599 laptop, wipe it and put Ubuntu on it you say?
Well, I can easily purchase the $599 laptop, wipe Windows off and put Ubuntu on but there are two problems with
that:
1) I don't get Dell's support for Ubuntu Linux
2) Dell doesn't see what I do with my PC after I purchase it, thus, they don't know that they actually sold an Ubuntu
laptop. This means that it is one more Windows laptop sold over a Ubuntu laptop. Why is this important?
Well, apparently a few weeks after supporting Ubuntu, Dell sold 40,000 Ubuntu-based laptops. It is finally my turn to
purchase one, but I want to be added to that count so that Dell knows I'm buying an Ubuntu-based laptop. Why is this
important?
I want Dell to continue selling Ubuntu-based laptops, so I think it would be in the Linux communities and Dell's best
interest to offer the same deals on Ubuntu laptops as Windows laptops.
I don't want Windows Vista and I don't want you to think I want Windows Vista. I want Ubuntu, but I want to pay the
same price as the other guys.
7 Comments »
How about another update on the highest voted ideas.IdeaStorm submitted by jmxz Jun 19
It seems many of the highest voted Ideas are the most neglected by Dell
Pre-Installed OpenOffice | alternative to MS Works & MS Office (currently with 138079 points) has been one of the
top-5-highest-voted Ideas on IdeaStorm since Feb 07. It has no "Status" regarding whether it's in progress, or
rejected; and the only comments from Dell were just one employee's personal opinion.
No OS Preloaded (with 85050 points), has also been one of the top-5-highest for over a year. It's status is the same
partial implementation (available on a couple models) that has been true from Dell since long before IdeaStorm was
around (2004, if I recall). Clearly the Idea is popular because people want to see it on more models. Rather than just
labeling the Idea as "partially implemented as always" - could you give some update on the progress on this Idea.
Firefox instead of IE (with 115593 points) has also been a top-5 idea for over a year. With the recent release of
FireFox 3 - along with great press from the technology and business industry alike, another update on this idea would
be very welcome. The recent Forbes article Why Firefox Matters clearly sees Firefox as the industry leader, and Wall
Mossberg of the Wall Street Journal explicitly states that Firefox 3.0 Is the Best Browser for Web. Surely Dell would
want to offer the best for their customers, no?
41 Comments »
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STEVE HARVEY ON
HAVING BIG IDEAS
The Dell Community has contributed: 9375 ideas | promoted 641848 times | 71534 comments
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