Public Affairs Ireland

Training EventsMarch-June 2014

training categories...

Finance & Economics

Human Resource Management

Institute of

Public Law

Media & Communications

Project Management

& Public Procurement Ad

min

istra

tion

Data

Pro

tect

ion

& FO

I

Public Management & Governance

L e a n S i x

S i g m a

Cu

sto

me

r S

erv

ice

W r i t i n g & Editing

Lead

ersh

ip

& Management

Human Resource ManagementUnderstanding and Dealing

With Workplace Conflict

Wednesday 12th March9.30am-4pm

Learn how to analyse and intervene in workplace conflicts to prevent them undermining performance and productivity

A Guide to the Labour Relations Commissionand the Labour Court

Wednesday 26th March9.30am-4pm

Discover how to make effective use of the LRC’s Conciliation and Rights Commissioner services as well as the Labour Court to reach agreement on disputes

Measuring the Effectiveness of Training

Wednesday 2nd April9am-4pm

Learn the importance of evaluating training and the different approaches to measuring the impact of training on productivity and effectiveness

Enhance the efficiency of individual members of staff in order to increase the overall productivitiy of your organisation

Time Management and Personal Effectiveness

Tuesday 1st April / Wednedsay 18th June

9am-1pm

Human Resource ManagementCertificate in Human

Resource Management

Starts Tuesday 13th May3 Days, 9.30am-4pm Daily

Develop the knowledge and skills necessary to effectively fulfil a role dealing with staffing and HR issues and gain a valuable insight into practical HR management issues that will maximise your ability to perform in the role

Gain a full understanding of the role of an interviewer and develop the skills necessary to successfully establish and assess a candidate’s strengths and potential and to question and evaluate candidates in a fair and consistent way

Effective Interviewing Skills for InterviewersWednesday 21st May

9am-1pm

Interview Skills for Interviewees

Wednesday 28th May9am-1pm

Understand what an interview panel is looking for and learn how to effectively prepare for an interview and to outline and communicate strengths and competencies clearly and confidently

this course is endorsed by the Institute of Leadership and Management (ILM)

Finance and Economics

Internal AuditThursday 1st May

9am-1pm

Discover the role and importance of the internal audit unit in the overall governance of an organisation

Improve your ability to read and understand the two key financial statements - the Income & Expenditure Account and the Balance Sheet

Understanding Financial Statements (For Non-Financial People)

Tuesday 4th March 9am-1pm

Customer Service

Learn how to deal with a variety of phone queries - including those by aggressive or difficult customers - effectively and professionally and to deliver customer satisfaction

Customer Care Skills - For Help Desk and Call Centres

Wednesday 19th March 9am-1pm

Quality Customer Service

Tuesday 8th April / Thursday 19th June

9am-1pm

Discover essential tips and techniques to provide the highest possible standard of service to members of the public and internal clients through effective, efficient interactions

Customer Service

Gain the specific set of skills needed to deal with customers who are insistent, rude or even verbally abusive and develop managing strategies to defuse unpleasant situations and to negotiate calmly and effectively

Dealing With Difficult Customers

Wednesday 7th May 9am-1pm

Improve your confidence in dealing with the public and in approaching challenging customer service situations by learning the principles of excellent customer service and communication and applied psychology techniques

Developing Excellent Customer Service Workshop

Tuesday 20th May 9.30am-4pm

Institute of Public LawLegal Professional Privilege

Thursday 13th March9am-1pm

Discover the main types of legal privilege and various issues surrounding the protection of communications between lawyers and clients

Courtroom Skills Training

Tuesday 8th April9am-3pm

Learn how to present evidence and respond to questions under cross examination in a legal forum and increase your understanding of the processes involved in the different types of legal forum

Improve your awareness and understanding of the key principles and rules of public law and the delivery of public services

Certificate in Public LawThursday 27th March & Thursday 4th April

9.30am-4pm Dailythis course is accredited by the Institute of Commercial Management (ICM) for a CPD

Award

Media & Communications

Conquer your nerves and develop the confidence to speak in public and to prepare and deliver clear and effective presentations

Public Speaking and Presentation SkillsWednesday 2nd April

9am-1.30pm

Develop Your Confidence in Workplace Communications

Tuesday 4th March9am-1pm

Improve your ability to deal with others in the workplace and develop your communication style into a positive, productive and direct manner

Learn essential tips and techniques to write and deliver a professional and worthwhile speech, including how to assess your audience, how to make a positive first impression and how to engage your audience

SpeechwritingTuesday 13th May

9am-1pm

Project Management & Public Procurement

No Nonsense IT Project Management

Thursday 20th March9am-4.30pm

Gain the skills to deliver and project manage successful IT/Software development projects through an understanding of requirement definition, design, testing, project rollout and estimation techniques

Develop your understanding of corporate governance in a public sector context, including the management of relationships between central departments and other public bodies

Certificate in Public Sector Corporate Governance

Tuesday 25th March & Tuesday 1st April 9.30am-4pm Daily

this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award

Project Management & Public Procurement

Discover essential skills techniques for the careful management, execution and monitoring of projects across the Irish Public Service, including budgeting, managing stakeholders, legal issues and ensuring value for money

Certificate in Public Sector Project ManagementStarts Wednesday 26th March

8 days, 9.30am-4pm Dailyparticipants will receive a QQI Level 6 Special Purpose

Award on successful completion of the course

No Nonsense Project Management

Tuesday 17th June9.30am-4.15pm

Develop the knowledge of the practical steps required for successful project management, including defining crystal clear requirements, determining a concise scope and implementing to meet customer needs

Writing and Editing

Writing for the Web

Wednesday 26th March9am-1pm

Learn how to write clear, concise and user-friendly web content in order to ensure that messages in your website are delivered effecively and persuasively to the target audience

Proofreading

Thursday 13th March / Thursday 29th May

9am-1pm

Ensure that all written information from your information is conveyed clearly, concisely and - above all - correctly. Discover top tips for proofreaders including proofreading marks, common errors of grammar and style and punctuation

Writing and Editing

Improve customer relations and save money by using plain English in public communications - ensure all readers get your message by learning how to pitch your writing for your target audience and get essential tips on grammar and punctuation

Plain EnglishThursday 22nd May

9am-1pm

Gain the skills and resources needed to edit a range of documents quickly and effectively and understand how to create documents that are clear, concise, correct and readable

Editing SkillsWednesday 9th April

9am-1pm

Data Protection and FOIConference on

Freedom of Information

Westin Hotel, Dublin 2Thursday 27th March

9am-1pm

A special half-day conference, sponsored by Mason Hayes & Curran, which will address the current operation of FOI in Ireland and examine the impact of pending changes once the Freedom of Information Bill 2013 is enacted.

Certificate in Freedom of Information

Wednesday 30th April & Thursday 1st May9.30am-4pm (Wed) / 9.30am-12.30pm (Thurs)

Gain the skills, knowledge and competencies necessary in the role of an FOI officer, including essential laws, rules and guidelines, the role of the Information Commissioner and a review of recent court decisions

this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award

Certificate in Data Protection

Wednesday 14th May & Thursday 15th May9.30am-4pm (Wed) / 9.30am-1pm (Thurs)

Learn about Data Protection legislation, the role of the Data Protection Information Commissioner and the essential rules and guidelines involved in the control and protection of personal data by the public service

this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award

Leadership and Management7 Habits Model of Personal

Effectiveness

Tuesday 4th March9am-4pm

Learn from the strategies of successful professionals and enhance your personal effectiveness to allow you to get to the top of a highly competitive workforce. Based on the lessons drawn from Dr. Stephen Covey’s The 7 Habits of Highly Effective People

Discover how to adopt an effective coaching management style and gain key insights into effective coaching, feedback and motivational strategies to help employees achieve their full potential

Managing, Motivating and Coaching Staff

Wednesday 19th March 9am-1pm

Team & People Management

Wednesday 9th April9am-4pm

Learn the practical skills required for managing and improving the quality of employee performance, including improving your communication and delegation skills and developing your coaching techniques as a mangement style

Leadership and ManagementProblem Solving and

Decision Making

Tuesday 29th April9am-1pm

Improve your understanding of the process that can be used for problem solving and decision making in order to enhance your ability to make well-reasoned decisions, to put forward arguments, to tackle challenging solutions and to formulate policies

Develop the knowledge and skills to lead and manage effectively through an exploration of leadership roles and theories and the Myers Briggs Type Indicator (MBTI). Identify your own leadership style, understand what drives specific workplace behaviours and motivate others to achieve workplace objectives

ILM Certificate in Leadership

Starts Thursday 13th May 3 Days, 9.30am-4.30pm Daily

Participants will receive a Level 6 in Leadership certificate from the ILM on successful completion of the course

Improve your bargaining techniques and discover a systematic approach to planning and conducting workplace negotaions involving trade unions

Industrial Relations and Negotiation SkillsWednedsay 7th May

9.30am-4pm

AdministrationEffective Meetings

Wednesday 12th March9am-1pm

Avoid wasting time in meetings by discovering practical tools and techniques to help maximise the use of available time and resources

Minute Taking

Wednesday 21st May9am-1pm

Discover how to take clear and concise minutes that accurately reflect the decisions taken and actions agreed at important meetings, as well as how to prepare for a meeting and review the finished minutes

Speed Reading

Tuesday 27th May9am-1pm

Increase your productivity by learning how to improve your reading speed while also improving comprehension and retaining information easily

Public Management and Governance

Managing Change in the Public Sector

Thursday 3rd April9.30am-4pm

Gain the practical skills and knowledge necessary to lead and implement organisational change to achieve improved productivity, restructuring, changed work practices and cost savings

Redeployment in the Public Sector

Thursday 8th May9am-1pm

Gain an understanding of the complex legal and personnel issues surrounding redeployment, particularly the rights of both employers and employees

Training CalendarMarch

Tuesday 4th

• 7 Habits Model of Personal Effectiveness• Understanding Financial Statements (For Non-Financial People)• Develop Your Confidence in Workplace Communications

Wednesday 12th

• Effective Meetings• Understanding and Dealing With Workplace Conflicts

Thursday 13th

• Proofreading• Legal Professional Privilege

Wednesday 19th

• Customer Care Skills - For Help Desk & Call Centres• Managing, Motivating and Coaching Staff

Thursday 20th

• No Nonsense IT Project Management

Tuesday 25th

• Certificate in Public Sector Corporate Governance

Wednesday 26th

• Writing for the Web• Certificate in Public Sector Project Management• A Guide to the LRC & The Labour Court

Thursday 27th

• Certificate in Public Law• Conference on Freedom of Information

AprilTuesday 1st

• Time Management and Personal Effectiveness

Wednesday 2nd

• Measuring the Effectiveness of Training• Public Speaking & Presentation Skills

Thursday 3rd

• Managing Change in the Public Sector

Tuesday 8th

• Quality Customer Service• Courtroom Skills Training

Wednesday 9th

• Editing Skills• Team & People Management

Tuesday 29th

• Problem Solving and Decision Making

Wednesday 30th

• Certificate in Freedom of Information

Training CalendarMay

Thursday 1st

• Internal Audit

Wednesday 7th

• Dealing With Difficult Customers• Industrial Relations and Negotiation Skills

Thursday 8th

• Redeployment in the Public Sector

Tuesday 13th

• Speechwriting• Certificate in Human Resource Management• ILM Certificate in Leadership

Wednesday 14th

• Certificate in Data Protection

Tuesday 20th

• Developing Excellent Customer Service Workshop

Wednesday 21st

• Minute Taking• Effective Interviewing Skills for Interviewers

Thursday 22nd

• Plain English

Tuesday 27th

• Speed Reading

Wednesday 28th

• Interview Skills for Interviewees

Thursday 29th

• Proofreading

JuneWednesday 11th

• Certificate in Public Sector Financial Management

Tuesday 17th

• No Nonsense Project Management

Wednesday 18th

• Time Management and Personal Effectiveness

Thursday 19th

• Quality Customer Service

Booking is simple...

01 8195800info@publicaffairsireland.comwww.publicaffairsireland.com

25 Mountjoy Square East Dublin 1