APMG International Webinar

Planning Change in 60 minutes!Tuesday 28th October 2014 / 13:00 GMT (London, UK)

Presenter: Melanie Franklin, AgileChangeManagement Ltd

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Agenda

• Welcome & introduction– Mark Constable, APMG International

• Planning Change in 60 Minutes– Melanie Franklin

www.agilechangemanagement.co.uk

@agilemelanie

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best Practice

portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification

schemes aimed at improving business processes, capability and results

• Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice

• 350+ Accredited Training (ATOs) and Consulting (ACOs) organizations providing approved training & consultancy services

• 10000+ exams per month• Full details at www.APMG-International.com

Your presenter….

Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014.

Moderator

Mark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.

• Experienced in your line management role• You have a ‘can do’ attitude• Core system of which you have experience

is to be replaced• You have one hour to prepare an outline of

how you will manage this change

agilechangemanagement.co.uk © 2014

Your situation…

When and What

1. Use best guess of duration2. Key deliverables/tangible changes3. Vision:

– Scope– Benefits– Acceptance Criteria

• Consider:– Quick evidence of achievement– Early return on investment

= Coreelements

High level delivery plan

Today12

months

Achievement1

Achievement2

Achievement3

Achievement4

Who needs persuading

• CPIG to create a high level view of all of the stakeholders

• Impact analysis:– Who are the winners and losers?– Force field analysis – what are the driving forces

and what are the resisting forces

• Who is indirectly affected by the change?– Unintended consequences– Notified by not involved

Customers

InfluencersProviders

Governance

• Internal customers – do not pay for services, no power over provider

• External customers – pay for services, compare value against other providers

• Comment on reputation and value of organisation

• affect the perception market has of organisation

• Regulators• Auditors

• Create inputs for processes

• Deliver resources

• Provide systems, information and infrastructure

What will change:•Processes•Systems•Roles

Inputs Outputs

Directly impacted

Indirectlyimpacted

Who can do the persuading?

• You will need to build a network of change agents so ask yourself:– Who do people turn to when there are problems?– Who are the natural teachers/coaches in the

department?– Who have the widest networks ?

• You need to plan how to include others– Secondments or retaining BAU work– Part of project team or working alongside them

Senior Managers

Middle Managers

Junior Staff

Teacher/Coach

Problem solver

Networker

Change Agent Network

How to manage the change

• How will you manage the change with your day job?• Can you delegate some of your work to others?• Can you stop doing some of your tasks?• Which tasks will no longer be relevant after the

change?• Do you need someone to work alongside you to carry

out some of the change activities — ask for an extra resource now

• Ask if your job description can be amended to reflects our new change responsibilities

Increasing importance of change management

agilechangemanagement.co.uk © 2014

Increasing importance of change management

agilechangemanagement.co.uk © 2014

What will I learn on the Change Management Foundation and Practitioner course?

agilechangemanagement.co.uk © 2014

Individual Change

Emotionalimpact

Motivators

Managing resistance

Team Change

Change team in wider

organisation

High performance teams

Team lifecycle

LeadingChange

Leadership roles and styles

Emotionalintelligence

Organisation Change

Impact of culture on approach, speed and success of change John Kotter,

William Bridges, Kurt Lewin, Beckhardt & Harris

Who will benefit?

Those who know a change is coming and that they will have to lead their teams through it

Experienced project and programme managers

who want an appreciation of what change

management involves

Experienced change professionals who want

recognition of their knowledge and

experience

Those with some knowledge of change

management who want a deeper and more formal

understanding to develop their career

Benefits of the change course http://www.agilechangemanagement.co.uk/blog/change-management-course-is-practical/

Further information

• APMG-International website:– www.apmg-international.com

• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement

• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com

• Melanie

http://www.linkedin.com/company/apmg-international @APMG_Inter

melanie@agilechangemanagement.co.uk

www.agilechangemanagement.co.uk

http://uk.linkedin.com/in/melaniefranklin1/

AgileCM

@AgileMelanie