1. 1. Handling Conflicts at Workplace
2. 2. What Are The Gesticulation Of Conflict At Workplace?
3. 3. Lack of motivation. Colleagues wont be interested to work together. They also wont attend any meetings regularly. Team work wont take place. Workers with attitude problem will increase. They will start to degrade their colleague. They will fight often and wont take place in any social events.
4. 4. Lacking of peacefulness Workers will start to complain more. Stressful environment. There will be lacking of tolerance between colleague. Absenteeism increases Workers dont like to be in a stressful environment. They will take advantage of the problems in the workplace. Inconsiderable reasons will be given.
5. 5. How To Handle Conflict At Workplace
6. 6. Immediately solve any misunderstanding. Talk with each other in a place where there wont be any interruption. Talk in a proper manner. Dont judge your colleague by their personality. Give more important to their talent compared with their look. If they have talent dont ignore it but always respect your colleagues opinion or idea. Be prepared to listen to your colleague. Dont interrupt. Pay attention. Dont react immediately and always have patience when youre listening to them.
7. 7. Always ask your colleague agreement and disagreement. Be precise and state your opinion or idea clearly. Then immediately ask your colleagues agreement. Be open minded. Give important for team work Avoid being selfish. Discuss and plan everything together and also with their agreement. Always be a tolerant worker. Be punctual Follow each and everything that is plan. If there is any changes in the plan do inform your colleague immediately.
8. 8. Causes Of Conflict
9. 9. Disagreement in the points presented by the other party Intolerance Unskilled job roles Insufficient training lacking of communications Stressful working environment Unfair job opportunities Unpleasant working environment
10. 10.
11. 11. According to Oxford dictionary, consensus means a general agreement. Achieving consensus is a process that begins with multiple points of view and ends with mutual agreement.
12. 12. The discussion stage The proposal stage The modification stage
13. 13. People are willing to participate. You need everyone involved to be committed to the decision or plan Creative solutions are needed The group has authority to make decisions and will be affected by them.
14. 14. Work primarily with facts/data, but also consider values/feelings. Check in regularly with everyone in the group Build on ideas Stay focused on the desired outcomes/interests vs. arguing your position. Make sure the desired outcomes are as specific as possible. Encourage discussion of ideas.
15. 15. The agreement (or decision or solution or plan) meets or exceeds your needs as well as each of the other group members' needs. The agreement addresses the objective of the discussion. Everyone in the group will work to support the agreement.
16. 16. Requires a commitment to work together and increases cooperation; Creates shared understanding through discussion that bridges differences; Equalizes the distribution of power in a group; Can create better decisions that are more representative of the larger community; Creates more ownership and commitment; and Results in more effective implementation because the entire group takes action on the project or plan.
17. 17. https://www.youtube.com/watch?v=9SjUjXkyWBw&list=WL &index=23
18. 18. Decision making and follow up AYU FARZANA BINTI MURADI E20141009356
19. 19. Example of making decision.
20. 20. Decision making techniques ODo not avoid making decisions. Face them up front and tackle them. Realize your vision. Disadvantageous to your team members. Affect your credibility.
21. 21. ODeal with them in a professional way. Be open, clear and honest. Deliver with respect. Provide a commentary on how things will change.
22. 22. OTreat them fairly and follow the correct protocol. Involves more than one person. Be courageous. Avoid humiliating others.
23. 23. OHave a clear intention. Ask your self questions. Have a genuine desire.
24. 24. WHAT ARE THE EXAMPLES OF MAKING DECISIONS AT THE WORKPLACE?
25. 25. Follow-up
26. 26. Follow up strategies OMonitor the progression so your decision pays off.
27. 27. ODo what you said you were going to do.
28. 28. OFigure out whether the decision still meets the needs.
29. 29. OKeep track on what has changed. -weather, customer preferences, money currency etc. -set a Plan B just in case these things changes
30. 30. OReview-document every step you took in the process -as a reference to you and your team mates -self-improvement
31. 31. Which follow-up strategies can be applied to making decisions in our daily lives?
32. 32. Listening, Responding and Setting Targets. Siti Nurshazana Bt Lawadin
33. 33. LISTENING International Listening Association - Listening is an active process of receiving, constructing meaning and responding to spoken or non- verbal messages. When you listen you provide clarification, connect to others, build trust, and improving ones ability to evaluate information.
34. 34. Tips for effective listening. Concentrate. Give full attention to the speaker. Give feedback. Maintain eye contact. Ask questions for clarification. Try not to interrupt when the speaker is talking. Do not judge the speakers flaws or mistakes. Respect cultural differences and boundaries.
35. 35. Listening in the workplace. When you work with non-native speakers, repeat and clarify your understanding, one sentence at a time. Remove cultural barriers. Get rid of the non- verbal distraction before you start a conversation.
36. 36. Reflect on the message. Self-reflexive listening involves listening for how what is said will affect the listeners life. Listen consciously - take notes.
37. 37. Listening can improve workplace performance. How? Reduce misunderstandings. Illustrates caring attitude. Faster work rate.
38. 38. RESPONDING Responding is the skill of communicating accurate understanding of what the speaker has said. Responding is also done by reflecting the speakers messages, feelings and meaning.
39. 39. Kotzman (1989) Reflecting listening is a way of responding to the thought and feelings communicated to us by another person, it is a technique that can increase and communicate understanding. Egan (1998) If attending and listening are the skills that enable helpers to get in touch with the world of the client, then empathy allows them to communicate their understanding of this world.
40. 40. How to respond effectively. Responding involves listening, observing and attending skills. Reflecting content (paraphrasing) Bolton paraphrase is a concise response to the speaker which states the essence of the others content in listeners own words Reflecting feelings We reflect the feelings, we share with the speaker our best attempt at understanding the speakers feelings. Reflecting meanings It is assisted by building a base of negotiated understanding through frequent responses.
41. 41. SHARING Face to face meetings Safest and most efficient method of information sharing. In meeting, everyone can share their information and ask questions. Email Can be placed in an email and sent to multiple individual or groups with a few clicks of a button.
42. 42. Forums Forum is very suitable and useful for organizations with a large number of employees and work groups. It allows the users to share information and ideas in a webpage with controlled access. Telephones and Conference Calls The information can be shared by calling an individual on the phone or having a conference call for bigger groups of people.
43. 43. References O http://blink.ucsd.edu/HR/supervising/confli ct/handle.html O http://biginterview.com/blog/2013/09/beha vioral-interview-questions-conflict.html O http://www.acas.org.uk/index.aspx?articlei d=1218
44. 44. References Sandelin, R. (n.d) Basic of consensus. Retrieved on April 16, 2015 from http://nica.ic.org/Process/Consensusbasics.php#Whatis Hefte, R. (n.d) How can we benefit from consensus decision-making. Retrieved on April 16, 2015 from http://www.extension.umn.edu/community/civic- engagement/tip-sheets/consensus-decision-making/ Mary, R. (n.d). What is consensus? Retrieved on April 16, 2015 from http://www.breakoutofthebox.com/Consensus.pdf
45. 45. References O Step 10, monitor and follow up. Retrieved from http://www.usbr.gov/pmts/economics/guid e/step10.html O Leach, J (2010). The success factor: master the secret of a winning mindset. Puchong, MY: Printmate Sdn. Bhd.
46. 46. References O http://www.forcedmigration.org/rfgexp/rsp_tre/ student/comcoun/cou_08.htm O http://smallbusiness.chron.com/listening-can- improve-workplace-performance- 13262.htmlcou_04.htm O http://louisville.edu/ombuds/collaborative- practice/Collaboration%20Workbook.pdf/at_d ownload/file O http://woman.thenest.com/effective-ways- share-information-workplace-5170.html