PMP Module 5 - Quality

PROJECT MANAGEMENT PROFESSIONALQuality Management

Vincent McKeown PMP, MBA

Welcome to Cybrary. My name is Vincent McKeown and I am the Subject Matter Expert for the Project Management Professional course. Today, I will cover the Quality Knowledge Area which is the fifth knowledge area out of the 10 knowledge areas of the Project Management Professional course.

2

Project Management Process Table• 5 Process Groups

• Initiation, Planning, Executing, Monitoring & Controlling, and Closing

• 10 Knowledge Areas

• Integration, Scope, Time, Cost, Quality, Human Resources, Communication, Risk, Procurement, and Stakeholder.

• 47 Total Processes

• Processes are categorized by Process Group and Knowledge Area.

3

4

Project Management Process Table

Quality Management Overview Quality Management is the knowledge area that covers quality concepts and

principles used to ensure the project satisfies the needs of why the project was taken. Quality is the degree to which a set of inherent characteristics fulfill requirements.

Quality Management is made of 3 processes:

• 3 processes in the Quality Knowledge Area• Plan Quality Management (Planning)• Perform Quality Assurance (Execution)• Control Quality (Monitoring & Controlling)

5

Quality Management OverviewTotal Quality Management

• Dr. Edward Deming• Quality should be planned and not inspected after product is completed.• Be Pro-Active, not reactive• Leadership and accountability• Measure and Strive for constant improvement.

6

Quality Management OverviewZero Defects

• Philip Crosby• Do something right initially, and you shouldn’t have to repeat it.

7

Quality Management OverviewFitness For Use

• Joseph Juran• Who is the end user, and how do we satisfy the end user.• The customer and the stakeholder are defined and then attempted to satisfy.

8

Quality Management OverviewKaizen – Continuous Improvement

• Japanize word for Continuous Improvement• Proactive stance to on-going process improvement• Capability Maturity Module Improvement (CMMI)• Organization Project management Maturity Model (OPM3)

9

Quality Management OverviewGold Plating

• Meeting the threshold and delivering more than what the sponsor is expecting.

10

11

Quality Management

12

Planning – Plan Quality Management

• Plan Quality Management is the initial process that creates the Quality Management Plan, Process Improvement Plan, Quality Metrics, Quality Checklist, and Project Documentation Updates. Its inputs are:

• The Project Management Plan – Includes the scope baseline, schedule baseline, Cost baseline, and other management plans.

• The Stakeholder Register - Helps identify stakeholders

• Risk Register – Provides information on Threats and Opportunities that may impact quality.

• Requirements Documentation -

• Enterprise Environmental Factors – Factors that can influence the Quality Management Plan.

• Organizational Process Assets – Assets than can influence the Quality Management Plan.

Plan Quality Management

13

Plan Quality Management• Plan Quality Management is the initial process that creates the Quality

Management Plan, Process Improvement Plan, Quality Metrics, Quality Checklist, and Project Documentation Updates. Its tools are :

• Cost-Benefit analysis

• Cost of Quality

• Seven Basic Quality Tools

• Benchmarking

• Design of Experiments

• Statistical sampling

• Additional Quality Planning tools

• Meetings


14


Cost-Benefit Analysis

•Used to analyze how to minimize rework and maximize satisfaction and productivity


15


Cost of Quality

•Cost associated with conformance to requirements and the steps taken to eliminate non-conformance.


16

Plan Quality ManagementSeven Basic Quality Tools – Flowchart

•Technique used to map out the flow of a process or a technique


Pick up from

Warehouse

Yes

No

c

17


Seven Basic Quality Tools – Histograms

•Shows the number of occurrences with vertical bars.


18


Seven Basic Quality Tools – Pareto Diagrams

•Cumulative histogram to determine where the problem lies.


19


Seven Basic Quality Tools – Scatter Diagrams

•Shows a pattern between two variables associated with a process.


Num

ber

of

Failu

res

20


Seven Basic Quality Tools – Check Sheets

•Used to ensure everything is done in a process.


End of Day Security Checks Accomplished

Check Windows

Check Safe

Turn off all lights

Lock Outside Doors

Arm the Security System

21

Plan Quality ManagementSeven Basic Quality Tools – Cause and Effect

•Helps evaluate what could potentially cause defects.

Phase 1

Phase III

Phase II

Phase IV

Interview Stakeholders

Gather Requirements

Develop Preliminary Design

Develop Critical Design

Build First Unit

Preliminary Design Review

Critical Design Review

Order Material

22


Seven Basic Quality Tools – Control Charts

•Provides a picture of a process output over time.


Mean

UCL

LCL

USL

LSL

23


Benchmarking

•Comparison of project practices and standards to comparable projects.


24


Design of Experiments

•Used to establish the impact a component can have on a product or process characteristic.


25


Statistical Sampling

•Determines the set of entities selected for testing.


26


Additional Quality Planning Tools

•Force Field Analysis

•Nominal Group Techniques

•Quality Management and control tools

•Brainstorming


27


Quality Management Plan

•Defines the implementation of the quality policies established by the organization and details the manner in which the team plans to satisfy the project’s quality requirements.


28


Process Improvement Plan

•Defines how to analyze a process in order to determine the activities that will increase the value of process.


29


Quality Checklist

•Specific steps that are executed to ensure quality and consistency of a process


30


Quality Metrics

•Used to define characteristics and measurements to be used for quality control.


31

Project Management Plan

Stakeholder Register

Risk Register

Requirements Documentation

Enterprise Environmental Factors

Organizational Process Assets



Quality Metrics

Quality Checklists

Inputs Output

Tools


Cost-Benefit Analysis

Seven Basic Quality Tools

Design of Experiments

Additional Quality Planning Tools

Cost of Quality

Benchmarking


Meetings



32

Quality Management

33

Execution – Perform Quality Assurance

• Perform Quality Assurance validates the process not the product. This creates Change Requests, Project Management Plan Updates. Its inputs are:

• The Quality Management Plan – Provides details and methodologies applied to Quality Assurance and continuous process improvement.

• Process Improvement Plan - Must align the project with the organization.

• Quality Metrics – Defines the characteristics and variables that are measured and provides the details of acceptable variances.

• Quality Control Measurement – Provides quality criteria and procedures.

Perform Quality Assurance

34

Perform Quality Assurance• Perform Quality Assurance validates the process not the product. This

creates Change Requests, Project Management Plan Updates. Its tools are :

• Quality Management and Control Tools – Evaluate data against the QMP, QM to determine performance

• Quality Audits – Quality Activities comply with policies, processes, and procedures.

• Process Analysis – Utilizing Process Improvement Plan to optimize performance

Execution – Perform Quality Assurance

35



Quality Metrics

Quality Control Measurements

Project Documents

Change Requests

Project Management Plan Updates

Project Documents Updates

Organizational Process Asset Updates

Inputs Output

Tools

Quality Management and Control Tools

Quality Audits

Process Analysis

Perform Quality Assurance

Perform Quality AssuranceExecution – Perform Quality Assurance

36

Quality Management

37

• Control Quality is focused on measuring the output of the process against the specifications. This creates Quality Control Measurements, Validated Changes, Verified Deliverables, Work Performance Information, Change Requests, Project Management Plan Updates. Its inputs are:

• The Project Management Plan – Quality Management Plan.

• Quality Checklist – Provide specific steps that must be executed to ensure requirements are met.

• Quality Metrics – Defines the characteristics and variables that are measured and provides the details of acceptable variances.

• Work Performance Data

• Approved Change Requests

• Deliverables

Control QualityMonitoring & Controlling – Control

Quality

38

• Control Quality is focused on measuring the output of the process against the specifications. This creates Quality Control Measurements, Validated Changes, Verified Deliverables, Work Performance Information, Change Requests, Project Management Plan Updates. . Its tools are:

• Statistical Sampling

• Inspection

• Approved Change Request Review

• Seven Basic Quality Tools

Control QualityMonitoring & Controlling – Control

Quality

39

Project Management Plan

Quality Metrics

Quality Checklist

Work Performance Data

Approved Change Requests

Deliverables

Quality Control Measurements

Validated Changes

Verified Deliverables

Work Performance Information

Change Requests

Project Management Plan Updates

Inputs Output

Tools

Seven Basic Quality Tools


Inspection

Approved Change Requests Review

Control Quality

ControlQuality

Monitoring & Controlling – Control Quality

Education

PMP Module 5 - Quality