1. ExcelR Solutions1PMP Certification & Training in IndiaBangalore:www.excelr.com/pmp-training-in-bangaloreHyderabadwww.excelr.com/pmp-training-in-hyderabad

2. Project Communications Management2IntegrationScopeTimeCostQualityHuman ResourceCommunicationsRiskProcurementStakeholderPMP Training in Bangalore and Hyderabad. Visit: http://www.excelr.com/ 3. Project Communications Management Effective Communication with all the projectstakeholders is the key task and PMs spend most ofthe time on it It is important to communicate and connect thestakeholders with different cultural backgrounds,different views/interests, different skills, etc.PMP Certification and Training 3 4. Potential dimensions of communicationactivitiesInternal andExternalFormal andInformalVerticalandWritten and HorizontalOralVerbal andNon verbalProject Management Professional Certification and Training 4 5. Types of CommunicationsPMP Training 5 6. Qualities of Good Communication Skills Listening Questioning Educating Motivating Coaching Confirming Negotiating Resolving Summarizing etc.PMP Certification 6 7. Project Communications Management Plan Communications Management Manage Communications Control CommunicationsProject Management Professional Certification 7 8. Plan Communications ManagementInputs Projectmanagementplan Stakeholderregister Enterpriseenvironmentalfactors Organizationalprocess assetsTools & Techniques Communicationrequirementanalysis Communicationtechnology Communicationmodels Communicationmethods MeetingsOutputs Communicationmanagementplan ProjectdocumentsupdatesProject Management Professional PMP 8 9. Plan Communications ManagementPlanning and developing an approach for the projectstakeholder communicationThis approach depends on the information needs,requirements and Organizational assetsThis process ensures effective and efficientcommunication with all stakeholdersKey is to determinewho will communicate with whomwho will receive what information9 10. Poor or Inadequate CommunicationLeads to problems such assending information to wrong audiencedelay in information deliverymisunderstanding or misinterpretation of the message10 11. Plan Communications Management -InputsProject management planStakeholder registerContains all the details of project stakeholders.This register needs to updated regularly as the stakeholdersmay change and add newly throughout the project lifecycleEnterprise environmental factorsOrganizational process assets11 12. Plan Communications Management Tools and TechniquesCommunication requirement analysisCommunication technologyMeans of communication / methods used to transfer theinformation such as simple conversations, writtendocuments, websites, etc.Communication modelsCommunication methodsMeetings12 13. Communication ChannelsTotal number of communication channels= n(n-1)/2where n number of stakeholdersExample:A project with 6 stakeholders has 6(6-1)/2= 15communication channels13 14. Communication ModelsMedium for the information exchange between Senderand ReceiverSequence of steps in basic communication model:EncodeTransmit messageDecodeAcknowledgeFeedback / Response14 15. Communication MethodsInteractivemost efficient way to ensure common understanding byall participantsPushLetters, memos, emails, fax, reports, blogs, etc.Pulle-learning modules, knowledgebase, etc.ExcelR Solutions PMP Training 15 16. Plan Communications Management -OutputsCommunications Management PlanThis is the main output of this processIt containsStakeholder communication requirementsFormat and type of communicationFrequency of distribution of informationCommunication constraints, etc.Project Documents updateProject schedule, Stakeholder register, etc. may be updatedExcelR Solutions PMP Training 16 17. Manage CommunicationsInputs Communicationsmanagementplan Workperformancereports Enterpriseenvironmentalfactors Organizationalprocess assetsTools & Techniques Communicationtechnology Communicationmodels Communicationmethods Informationmanagementsystems PerformancereportingOutputs Projectcommunications Projectmanagementplan updates Projectdocumentsupdates Organizationalprocess assetsupdates17 18. Manage CommunicationsThis process helps toCreateCollectDistributeStoreRetrieveDisposeproject information, as per the communications planKey benefit of this process is that it enables effectiveand efficient communications flow between projectstakeholders18 19. Effective & Efficient CommunicationEffective Communicationis the information that is providedin right formatat the right timeto the right audiencewith right impactEfficient Communicationproviding only the information that is needed19 20. Manage Communications - InputsCommunications management planWork performance reportsContains Status information & Project performanceThese reports should be comprehensive, accurate andavailable in timely mannerEnterprise environmental factorsOrganizational process assets20 21. Manage Communications Tools & TechniquesCommunication technologyCommunication modelsCommunication methodsInformation management systemsInformation is managed and distributed using toolssuch as hard-copy document, email, telephone, webinterface, portals, etc.Performance reporting21 22. Performance ReportingProvides information of baseline versus actual data toanalyze the project progress, performance andforecastsReport may include:% completion of workDashboardRisks & issues22 23. Manage Communications OutputsProject communicationsPerformance reportsDeliverables statusschedule progressCost incurredProject management plan updatesProject documents updatesIssue log, Project schedule, Project funding requirements, etc.Organizational process assets updates23 24. Issue LogA powerful tool for PM to monitor /managestakeholder expectationsA written/documented log with project issuesHelps to monitor who is responsible for resolvingspecific issues by a target dateA Sample:Project Management Professional PMP 24 25. Control CommunicationsInputs Projectmanagement plan Projectcommunications Issue log Work performancedata Organizationalprocess assetsTools & Techniques Informationmanagementsystems Expert judgment MeetingsOutputs Work performanceinformation Change requests Projectmanagement planupdates Project documentsupdates Organizationalprocess assetsupdatesPMP Certification 25 26. Control CommunicationsProcess of monitoring and controllingcommunications throughout the project life cycleHelps to ensure the information needs of all thestakeholdersKey benefit is to ensure an optimal information flowamong all the participantsProject Management Professional Certification 26 27. Control Communications - InputsProject management planProject communicationsDelivery status, Schedule progress, Costs incurred, etc.Issue logWork performance dataIt compares the results with the performance measurementbaseline to arrive at the analysisOrganizational process assetsPMP Training 27 28. Control Communications Tools & TechniquesInformation management systemsStandard tools for PM to capture and distribute project costs,schedule progress and performanceExamples are spreadsheet analysis, presentations, etc.Expert judgmentMeetingsPMP Certification and Training 28 29. Control Communications OutputsWork performance informationDetail level of information about project progressChange requestsProject management plan updatesProject documents updatesUpdates in Forecasts, performance reports, issue log, etc.Organizational process assets updatesProject Management Professional Certification and Training 29 30. Visit for Bangalore:www.excelr.com/pmp-training-in-bangaloreVisit for Hyderabadwww.excelr.com/pmp-training-in-hyderabadPMP Training in Bangalore and Hyderabad. Visit: www.excelr.com 30