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This is the presentation given by Steve Maguire at the 2013
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Poison Control
Stephen Maguire, M.Ed
Waterfront night
House keeping•Take what you want, leave the rest (Tri-State Rule)
•4 % Rule
• Have fun, laugh, learn, and be active!
The 4 kinds of responses...
“The Sky is falling” (AKA: Panic), Firm and
Calm (Nurses), The “it’s all good” (calm, a little
too calm) “You’ll be OK.” - Wisconsin
Nephew
The Response/dra
ma Meter0 - 10 *group
share
In a crisis situation,
ONE person is in
charge!
Tone
Crisis Tone!TONE! “SAY WHAT YOU MEAN AND MEAN WHAT YOU SAY.”
BLUE HILLS WALK... WALKIE?, LOOPER?
Non-Verba
l
“We say a lot,
without saying a
lot.”
Picture time
Face to Face... How we impact each other
Share as much
information as is
appropriate
“Brace for impact, we are going
down.”
Have a CODE word that is RARELY
used, so staff know the situation is
legit... “The blueberries have started growing”
Teach your staff
“Belt and Suspenders
”
What is the ‘Risk of
Harm vs. The ease of
Precaution?’
You better know what people are afraid of!
Thunderstorms
Debrief: “How did we get here? “What
can we learn from it?” “How did we
respond to it?”
Boom!
The Creepy Swimmer
