PowerPoint Presentation

STEPS IN CONTROLLING

Prepared by: SHAIJU V

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CONTROLLING “ CONTROLLING IS DETERMINING WHAT IS BEING ACCOMPLISHED, THAT IS EVALUATING THE PERFORMANCE AND,IF NECESSARY APPLYING CORRECTIVE MEASURES SO THAT PERFORMANCE TAKES PLACE ACCORDING TO PLAN”

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STEPS IN CONTROL PROCESS

1. ESTALISHMENT OF STANDARDS

2. MEASUREMENT OF PERFORMANCE

3. COMPARING ACTUAL PERFORMANCE WITH THE STANDARDS

4. IDENTIFYING THE CAUSES OF DEVIATIONS

5. TAKING CORRECTIVE ACTION

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A STANDARD ACT AS A REFERENCE LINE OR A BASIS OF EVALUATION OF ACTUAL PERFORMANCE. IT SERVE AS

A TEST OF PERFORMANCE

ESTABLISHMENT OF STANDARDS

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MEASUREMENT OF PERFORMANCE

MEASUREMENT OF PERFORMANCE

OF VARIOUS INDIVIDUALS, GROUPS,

DEPARTMENTS OR THE WHOLE

ENTERPRISE.

IT MEANS THE EVALUATION OF

WORK DONE AND RESULT ACHIEVED

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IT INVOLVE TWO STEPS

1. FINDING THE EXTENT OF

DEVIATIONS

2. IDENTIFYING THE CAUSES OF

DEVIATIONS

COMPARING ACTUAL PERFORMANCE WITH THE STANDARDS

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IDENTIFYING THE CAUSES OF DEVIATION

A DETAILED ANALYSIS IS MADE OF THE

CAUSES RESPONSIBLE FOR SUCH

DEVIATION.

THE DEVIATION MAY BE DUE TO ERRORS

IN PLANNING, DEFECTIVE

IMPLEMENTATION, CARELESS OPERATIVE

PERFORMANCE ETC……….

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TAKING CORRECTIVE ACTION

CORRECTIVE ACTIONS ARE INITIATED ON

THE BASIS OF FACTORS CAUSING

DEVIATIONS FROM STANDARDS

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