Your daughter has forgotten her favourite toy on board an EasyJet aircraft. Can you get it back?

If you have left something on board the Cabin Crew will hand it to the Ground Crew and they will hand it onto our Baggage Services team. All lost property not collected within 24 hours is handed to the airports Lost Property office.

You are travelling to Ireland in July. Will you have to pay for roaming when you make a phone call to Spain?

No, because the EU announced in October last year that it will ban these charges from June 2017.

You are flying to Edinburgh and unfortunately your flight is delayed for 2 hours. Can you claim any monetary compensation?

No. If your flight has been delayed more than 2 hours, there are two options available for you to choose from. You can either apply for a refund or change your delayed flight for free.

EasyJet has lost your luggage. What can you do?

In the unfortunate event that they are unable to find your luggage after 21 days you’ll be able to make a claim for compensation online. The amount payable will depend on the contents of your bag and any receipts you have as proof of purchase.

You have missed your flight because the airport transfer has got into a traffic jam. Unfortunately, you didn’t get any missed flight insurance. What can you do?

You will have to get another ticket at the current price. Some companies may offer a ‘rescue fee’. For example, Ryanair has a £79 missed departure fee that allows you to board another plane.

Even if you had travel insurance, and you missed your flight because you got lost getting to the airport; your costs wouldn’t be covered.

However, most passengers don’t know they can ask the airline for a refund of the passenger-bound taxes they paid; as airline companies don’t have to pay those taxes to the airport.

You were flying with EasyJet and your luggage has got externally damaged. What can you do?

If your bag is damaged you need to complete a Damage Report (PIR) at our Baggage Services desk in the Arrivals hall. Unfortunately, we cannot be responsible for damage that’s external or superficial. You can also report damage to your bags within seven days of your arrival by emailing: admin@damagedluggage.com

You are allergic to peanuts and you are flying to Glasgow with Easyjet, which sells peanuts on board. What can you do?

Peanuts are sold on board but sale can be suspended if the cabin crew are informed in advance. An announcement can be made to request that other passengers do not eat nuts but the airline cannot guarantee that they will comply.

You are flying with Norwegian to Malta. Unfortunately, you cannot travel and you would like your brother to fly instead of you. Can you change your booking? Is the company going to charge something?

You can change the date and time, the destination and the name of the ticket holder up to 30 minutes before scheduled departure for most destinations online (occasionally you'll need to phone our Contact Centre to change a booking).

Service charge - phone and airport bookings There's a service charge (18 EUR per person, each way) for bookings

and changes made by phone and at the airport. Cost to change LowFare, LowFare+ and Premium

◦ Name change: 45 EUR ◦ Rebooking All flights (excl. international long haul): 45 EUR + price difference ◦ Rebooking (international long haul): 90 EUR + price difference ◦ Upgrade to Premium cabin: Price difference◦ Refundable: Non-refundable

Changes are charged per person, each way. Conditions apply. Free to change Flex and PremiumFlex

◦ Name change: Free◦ Rebooking: Free◦ Upgrade to Premium cabin: Price difference◦ Refundable: Fully refundable

Conditions apply.