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REPUTATION MANAGEMENT Social media and its impact on organizations and individuals Dean Shareski May 14, 2010 http://www.flickr.com/photos/will-lion/3974469907/

Reputation Management for Schools and Organizations

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A presentation to communication directors of school divisions in Saskatchewan about the power and use of social media to tell their story.

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Page 1: Reputation Management for Schools and Organizations

REPUTATION MANAGEMENT

Social media and its impact on organizations and individuals

Dean ShareskiMay 14, 2010

http://www.flickr.com/photos/will-lion/3974469907/

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http://www.slideshare.net/melmcbride/beyond-blocking-embracing-the-social-web

THANKS TO MELANIE MCBRIDE

Page 4: Reputation Management for Schools and Organizations

http://www.slideshare.net/melmcbride/beyond-blocking-embracing-the-social-web

THANKS TO MELANIE MCBRIDE

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YOU DON’T CONTROL THE MESSAGE NOW

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YOU PROBABLY NEVER DID

http://www.flickr.com/photos/larryontheprairie/4534921049/

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THERE’S SOMETHING HAPPENING HERE

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THE SHIFTS

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MANY TO MANY

1

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Clay Shirky: How cellphones, Twitter, Facebook Make History

http://www.ted.com/talks/lang/eng/clay_shirky_how_cellphones_twitter_facebook_can_make_history.html

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Clay Shirky: How cellphones, Twitter, Facebook Make History

http://www.ted.com/talks/lang/eng/clay_shirky_how_cellphones_twitter_facebook_can_make_history.html

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YOU ARE WHAT YOU SHARE

2

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“IF THERE IS NO SHARING, THERE IS NO EDUCATION”

David Wiley, BYU

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THE RADICAL PRICE OF FREE

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UNLEASHING THE TRIBE

3

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WHO’S TALKING FOR YOU?

http://www.flickr.com/photos/marketingfacts/95818576/

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TRANSPARENCY TRUMPS GLOSS

4

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GETTING VISUAL

5

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24 hours per minute

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2.5 Billion Per Month

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TELL STORIES

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2.0 OBJECTIVES FOR INFORMATION OFFICERS:

• Create multiple points of participation

• Transform read-only content into read-write, many-to-many conversations

• Listen to and engage user-visitors

• Co-create with your community

• Provide non-essential controls to users (e.g., text size, tools)

• Accept that you do not “control” the message but guide it

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WHERE DO WE START?

http://www.flickr.com/photos/7363465@N08/3925513417/

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CUSTOMIZATION

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PULL VS. PUSH

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WHAT CAN WE SHARE?

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GIVE OTHERS A VOICE

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GIVE OTHERS A VOICE

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GIVE OTHERS A VOICE

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GIVE THEM PLACES TO SHARE

Page 38: Reputation Management for Schools and Organizations

GIVE THEM PLACES TO SHARE

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GIVE THEM PLACES TO SHARE

Page 40: Reputation Management for Schools and Organizations

GIVE THEM PLACES TO SHARE

Page 41: Reputation Management for Schools and Organizations

GIVE THEM PLACES TO SHARE

Page 42: Reputation Management for Schools and Organizations

GIVE THEM PLACES TO SHARE

Page 43: Reputation Management for Schools and Organizations

GIVE THEM PLACES TO SHARE

Page 44: Reputation Management for Schools and Organizations

GIVE THEM PLACES TO SHARE

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GIVE THEM PLACES TO SHARE

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WORK SIDE BY SIDE

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DAILY NEWS

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GET OUT THERE

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GET OUT THERE

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GET OUT THERE

Page 51: Reputation Management for Schools and Organizations

GET OUT THERE

Page 52: Reputation Management for Schools and Organizations

GET OUT THERE

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GET OUT THERE

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ARE YOU MOBILE?

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RANDOM THOUGHTS

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RANDOM THOUGHTS

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RANDOM THOUGHTS

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THE CHALLENGESIs it worth the effort?

Will our constituents join us?

What about this whole “control” thing?