Role of ICT in Good Governance

“ROLE OF ICT IN PROMOTING GOOD GOVERNANCE”

Amit Kumar

Scientific Assistant (Adhoc), Indira Gandhi Institute of Physical Education & Sports Sciences, B-block, Vikaspuri, Delhi

“E- Governance ”

India has a new government in power with the underlying promiseof ‘Less Government & More Governance’. The delivery of a citizen-centric and transparent government is only possible through theextensive use of technology and by leveraging digital government

Not only would it impact citizen service delivery, it would alsoprovide the much needed impetus to the economic growth given itsfocus on key social and industry sectors


Good governance is fundamental and e-governance is instrumental.Good governance dictates the design and shape of e-tools or e-governance for improving governance outcomes and processes. e-Governance can be an effective and efficient tool for goodgovernance if and only if the process reforms have been carried out.With process re-engineeering, effective implementation of e-Governance can take IT to the common man, helping thegovernment to align services with the changing needs of bothcitizens and other


One of the principal objectives of the IT policy is the extensive useof IT within the process of governance for providing better citizenservices and for enhancing efficiency, transparency andaccountability of Government departments, and agencies.

“ICT & e - Governance ”

The emergence of the digital economy has affected both the roleand functions of public institutions. While undertaking traditionalfunctions such as defense, law and order, justice, taxation,legislation, regulation, education, healthcare and social equity, thegovernments are now required to take new roles of harnessing thepower of information technology and leading change



e-Government is about leading the transformation of governmentto provide efficient, convenient and transparent services to citizensand businesses through the use of Information and CommunicationTechnologies (ICT).

e-Government is not about ‘e’ but about ‘government’; it is notabout computers and websites, but about services to citizensand business.

It is about to concerns with the transformation of government,modernization of government processes and functionsand betterpublic service delivery mechanisms through technology. Citizens arethe recipients in e-Government.



The purpose of implementing e-Governance is to improvegovernance processes and outcomes with a view to improving thedelivery of public services to citizens. For Example e-SLA



The United Nations distinguishes between the following areaswhere governmental operations can be improved by the applicationof ICT:e-Government: This applies to inter-organizational relationships,and includes policy coordination, policy implementation and publicservice delivery.

e-Administration: This applies to intra-organizational relationships,and includes policy development, organizational activities andknowledge management.

e-Governance: This applies to interaction between citizens,government organizations, public and elected officials, and includesdemocratic processes, open government and transparent decision-making.


Government needs to play a key role in shaping/supporting e-Government, e-Administration and e-Governance programes with aview to improving governance.


The application of ICT to government processes e-Governance - canhave a profound impact on the efficiency, responsiveness andaccountability of the government, thereby, on the quality of life andproductivity of citizens, especially the poor; and ultimately, on theeconomic output and growth of the country as a whole.Electronic governance goes far beyond mere computerization ofstand alone back office operations. It is a means to fundamentallychange how the government operates and this implies a new set ofresponsibilities for the machinery of the government.


ICT can act as a catalyst for organizational transformation and changein government by influencing governance in several ways as follows:•Managing large volumes of data and work flow connectivitybetween government operations, departments and agencies andsignificantly reducing errors;•Reaping scale economies and improving efficiency by automation ofcomplicated and repetitive governance tasks and developingstandard applications;•Reducing personal interface of citizens and business with publicservice providers, cutting delay, bureaucratic red tape, corruptionand harassment and increasing speed of response; and•Enhancing transparency and accountability by making informationavailable to citizens through websites, reducing informationmonopoly, simplifying processes and empowering citizens to putpressure on public officials to deliver performance


National e-Governance Action Plan (NeGAP)The recently formulated National e-Governance Action Plan of India attempts to address many of the key issues of e-Governance in India with a view to harnessing the power of ICT to improve governance for the common citizen. The structure of NeGP (2003-07) encompasses a set of core policies to provide integration and support, a set of integrated projects or cross-cutting initiatives, a set of Mission Mode Projects at national and state levels.


The Information and Communication Technologies (ICT) are beingincreasingly used by the governments to deliver its services at thelocations convenient to the citizens. The rural ICT applicationsattempt to offer the services of central agencies (like districtadministration, cooperative union, and state and centralgovernment departments) to the citizens at their village door steps.These applications utilize the ICT in offering improved andaffordable connectivity and processing solutions. SeveralGovernment-Citizen (G-C) e-Government pilot projects haveattempted to adopt these technologies to improve the reach,enhance the base, minimize the processing costs, increasetransparency, and reduce the cycle times


some of these projects and the experiences on developing proof-of-concept projects are:i. Design of citizen-centric services and dependable service

delivery mechanisms.

ii. Selection of appropriate (dependable, maintainable and costeffective) technologies for rural connectivity and informationprocessing solutions.

iii. Design of cost-effective delivery stations (kiosks) to enableprivate entrepreneurs operate the services profitably and build newservices for sustainability

iv. Ensuring employee participation with well designed changemanagement processes


v. Demonstration of transparency and efficiency to remove distrustand build confidence among the citizens on the functioning ofservice delivery mechanisms.

vi. Inviting private participation to reduce the burden on the centralservicing agency, bring in the expertise, enhance the speed ofimplementation, and offer better value proposition to the citizens.

vii. Identifying and preparing project champions, ensuringappropriate tenures, facilitating smooth transition, andinternalization of the changed procedures.


We at our institute use whole lot of facet of e-Governance right from online admission to check thesis through plagrism. Although bio-metric is not new to us neither this technology is for India but using it efficiently for personnel management is certainly add new dimension to this technology. This technology was firstly introduced by our Institute in Delhi

E-library has its own advantage of access in real time without hassle and without paper and certainly our institution is using it up to its apex. It is not only saving precious man-hour but lot of other tedious process of issuing, collecting and maintaining books.Online tendering ensure transparency besides that it expedite the process of procurement and other project. It shows our zero-tolerance towards any kind of corrupt practices.


As we know every technology is value neutral, it depends uponperson or institution how to use it, further it will be not gainsayingthat we use this technology for betterment of our institution, forteaching & non-teaching personnel and transcending all is ourstudents


Certainly that day is not beyond our sight when through this e-governance every process up to last details will be hassle free,paper free, corruption free, subjectivity free and as we know forevery man there is post and for every post there is a man so let befittest man the post & work.


Three attribute for making a Strong Good & Effective e-Governance

Right person on the right position.

Strong Law.

Technology.

Seminar on

Use of Technology and Innovation in Promoting Good Governance

And a Competition on Oratory (Bhaashan Shailee)

on(Friday) 19th December, 2014

Indira Gandhi Institute of Physical Education & Sports Sciences, University of Delhi

Good Governance DayTo celebrate the Birth anniversary of

Sh. ATAL BIHARI VAJPAYEEFormer prime minister of India