Salesforce Online Training Course content

Introductory Concepts

What is Cloud computing How Cloud Computing evolved. Characteristics of Cloud Computing Advantages/Disadvantages of Cloud Computing SAAS (Software as a Service) PAAS (Platform as a Service) IAAS (Infrastructure as a Service)

Salesforce CRM

Salesforce CRM Concepts o What is CRM?o Sales force CRM and Comparison with other CRM Products.

Sales Force Editions Salesforce setup process for developer edition. Under Stand CRM Objects and Tabs Create Custom Profiles, Custom Object & Custom Fields Understand different field types Use of Validation & Formulas Customize Page Layouts Customize Standard Related Lists Custom Settings Workflow

o Workflow Definition and Setupo How to setup Workflow Tasks & Alertso Approvals Using Workflowo How to use the Approval Wizardo How to create Workflow Approvals

Security & Access o Sharing Settingso Field Accessibilityo Password Policieso Remote Site Settingso Userso Profileso Roleso Permission sets

Email Administration o Overview of email settingso Usage of email templateso Mass Email

Data Utilities o Importing Overviewo Learn About Import Solutionso Use Storageo Understand and user different data loader tools(Apex Data Loader)o Use of excel connector

Analytics

o Create Custom Reportso Use Advance Filterso Use Conditional Highlightingo Use Custom Summary Formulaso Use Dashboards

Extending Salesforce CRM o Learn About Custom Objectso Learn About Custom Tabso Learn About Custom Web Tabs

Force.Com Platform o Introductiono Performance monitoring tools and Developer Consoleo Debugging page

Visual Force o Introduction & Toolso Purpose of Visual forceo Page Architectureo Understand difference between read-only page and non –read only

pageo Understand view state and it's limitation

Static Resources o Introductiono How to upload fileso Use of static resource in visual force page

User Interface o Understand Standard UI controlso Creating Componentso Distributing componentso Styling VF Pageso Overriding Buttons, Links & Tabs with VFo Using JavaScript and third party libraries in VF Pageso Ajax utilities and interaction with backendo Advanced Examples

Apex o Introduction to Apex o Purpose of Apexo Collectionso Loopso Triggerso Invoking Apexo Classes, Objects & Interfaceso Testing Apexo Dynamic Apexo Batch Apexo Debugging Apexo Deploying Apexo Developing Apex in Managed Packages

SOQL and SOSL o Overview of SOQL

o Comparison SOQL with SQLo Limitation Of SOQLo SOSL Queries

API o Overview of SOAP APIo Overview of REST APIo Creating and distributing SOAP and REST API

Salesforce Sites o Overview of Sites in Salesforce environmento Domain registrationo Access Settingso Sites Visual force pageso Limits and Usage History

Chatter o Overview of Chattero Chatter Settingso Chatter Feed on Custom and Standard objectso Chatter groupso Limits and Usage History

Best Practices o In SOQLo In Apex Programmingo How to overcome security issueso How to avoid hitting limits

Governor Limits o What are governor limits in salesforceo Limits comparison between editions

Packaging o Overview of packagingo Understand AppExchangeo Creating and distributing package.o Running Security Scanner on packageo Upgrading package

Certifications o Overview of DEV 401 & Admin 201 & 501 Certifications

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