Shaping Audio-Visual Support ServicesFor the Future of Higher Education

Structure, Strategy & Vision

Core Goals To develop World Class teaching and

learning facilities, and to ensure proper support, knowledge and expertise in the delivery of these facilities.

To ensure the facilities meet the future needs of the University.

Strategic Overview Advances in HE Technology University Requirements Supporting the Future of AV Support Service Structure Staff Knowledge, Training and

Development

Advances in HE Technology BYOD – Bring Your Own Device Distance Learning Platforms (MOOCS)

(Disruptive Technologies) Flexible & Blended Learning Technology IP/Networked AV Equipment (IoT) Livestreaming/ Webinars/ Video

Conferencing

University Requirements Provide World Class Facilities Attract Worldwide Student & Teaching

Population Accessible & Assistive Technology

(Staff & Students) Sustainability Value for Money

Supporting the Future of AV Provide an agile and responsive service Instruct staff in not only the physical operation

of equipment but also its Pedagogical uses. Help staff find the best solution for their

teaching requirements. Multi-Discipline technical roles for support staff Greater IT Integration

Support Service Structure Distributed Technical Teams (Rapid response) Realistic and Agreed SLA’s Standardised Equipment Spec and Operation Dedicated AV Network (LAN & WiFi) Remote Assistance and Operation Offer training to staff in the use of technology Telephone Helpdesk & Website Online AV Services Booking System

Staff Knowledge, Training and Development

Hiring of multi-disciplined technical staff Continuing Professional Development

(CPD) Industry Recognised Qualifications (CTS) Shared Knowledge Base Exposure & Research into new

technologies

Overall Vision Provide World Class Teaching and Learning

facilities. Ensure technological advancements in AV

teaching facilities are adopted and supported appropriately.

Provide an agile, responsive support service. Develop competent and knowledgeable technical

staff. Deliver key aims and objectives of the University.

Thank You I’m happy to take any questions.

Massive Open Online Courses (MOOCS)

• MOOCS offered by 600+ Universities• 4550+ Courses Offered• 35 Million enrolled (Jan 2016)

Source: Forbes/ClassCentral (Jan 2016)

BYOD Stats 35% of Tablet owners use PC less or

not at all 32% of Laptop users said the same75% of Tablet owners said they

used their tablet for tasks once used on their PC or Laptop.

Source: Nielsen 2015