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A presentation given at the POCKET workshop, held at the University of Derby in October 2008.
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www.derby.ac.uk
POCKET Showcase
• Sarah Darley, University of Derby • Roy Attwood, University of Bolton • Mike Jeffries, University of Exeter
Workshop 16 October 2008
www.derby.ac.uk
University of Derby: Content Development Process
www.derby.ac.uk
Customer Service Skills Unit
• ‘Responding to Customer Needs’: The final unit uploaded onto OpenLearn
• Films were appropriate to get across the human element in customer service.
www.derby.ac.uk
Downloading from OpenLearn
• Each unit can be downloaded in various formats
• This allows the units to be transferred to a VLE like Blackboard
www.derby.ac.uk
University of Bolton
www.derby.ac.uk
University of Exeter
www.derby.ac.uk
Exeter unit on OpenLearn
www.derby.ac.uk
Thank you for listening!
• To view all of the POCKET units so far developed on OpenLearn please visit http://labspace.open.ac.uk/tag/index.php?id=7791
www.derby.ac.uk
Project Partners
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