Significance of organizational culture in hospital industry

Presented by-

Ashwin AgrawalNahid AnjumShruti BagchiRajan Kumar SinghTarun Kanti Roy

Agenda

What is organizational culture?Organizational culture in hospital industryHospital organizational chartCultural issues in hospital Work culture at:

AMRI HospitalPaharpur Hospital

Conclusion

What is organizational culture?A system of meaning shared by the

organization’s membersCultural values are collective beliefs,

assumptions, and feelings about what things are good, normal, rational, valuable, etc.

Organizational culture in hospital industry

Hospital cultures are very segmented• By profession i.e. nursing, medicine, and

other services etc.• Intra-professionally within each discipline i.e.

Nursing-ICU, Surgery, Attending patients.• Hospitals typically divide their executive

level into Director of nursing ,Director of Medical services, Director of Surgical Services etc.

• Hospitals are a melting pot of cultures.

Hospital organizational chartHospital director

Senior Doctors

Junior Doctors

Senior Nurses

Junior Nurses

Warden Housekeeping members Gatekeepers drivers

Compounder

Accountant

Work culture in a hospital High level of involvement & professionalism

demanded from the employees Ensures that everyone contributes when a task is

assigned. Depends on whether the work is assigned to

individuals or teams.Employees face a highly competitive environmentOpportunity for growth of the employees based on

experience and seniority.Ensured that patients are given the prime priorityAdvancements and innovations in medical technology

are embraced.

Work culture at AMRI hospitalA multi specialized hospitalDaily meeting of HODs.

To discuss working and issues of each departments

To discuss any suggestions/ideasPatient service meetingFlexibility of change in shift timings of

employee

Work culture at AMRI hospitalTeam building activity like annual cultural

programPrograms like “Employee of month” Committee like grievance committee and

sexual harassment committeeRegular classes on foreign and Bengali

language and personal development classes.

Work culture at AMRI hospitalOrganize workshops and seminars like

AmeriCon medicine update, AmeriCon surgery update, Indo-Australian team update, blood awareness campaign, diabetes awareness campaign, etc.

Work activities are organized around teams or individual depending on type of work

Incidents of complain by patient regarding negligence of doctors in treatment of patients like case of Dr. Kunal Saha

Work culture at Paharpur hospital

With over 1000 beds, the hospital demonstrates exceptional clinical success. The doctors along with the nurses and other staff are extremely dedicated

The hospital staff is calculative in its approach and delivers health and well being.

The hospital staff is accustomed handling difficult situations with different people as they work on a rotational basis.

Performance is prime as there is lot of competition among the doctors.

Work culture at Paharpur hospital

Paharpur Hospital (Negative Aspect)Nurse dismissed from service

A junior nurse was dismissed from service for administering the wrong drug to an influenza patient.

Anesthetist Dismissed from serviceThe administration of anaesthesia requires the use of sensitive techniques. Improper use of it can result in serious physical impairment or death.

ConclusionInstilling confidence through teamworkTransforming organizational culture

Setting priorities and communicating clearlyHiring and developing the best peopleEstablishing effective processes to support their

employees in achieving prioritiesHelping each individual of organizationFinally leading with passion

Etiquettes are a part of the quality of serviceRespectful treatment of the patient is fundamental

for delivering a quality serviceDisrespectful manners is inherently poor service