ICT TOOLS FORBUSINESS PROCESS RE-ENGINEERING FOR SUPPLYING QUALITY POWER TO CONSUMERS IN SMART CITY

Selvakumari Jayarajan iasMD Kesco, Kanpur

by

Smart city planningCore Infrastructure

Retro-Fitting Re-Devt Green-Field

Four models of Smart City Development

Pan-city

Power EnvironmentWater

SanitationRoads

Aspects to be considered for designing a smart city

People

People

Understanding Power

Planning for a smart city Power

Financial Condition of the DISCOMTariffs

Losses - Technical and AT and C

Cost of Power

Generation - Transmission - Distribution

Plan for future Demand also - Land, new services planned like metro etc

what does it mean to live in a city with smart Grid?

Distribution Automation

EnergyStorage

Grid Isolation

Home EnergyManagement

DSM and

Renewable Energy

Consumer - centric IT tools

IT

Energy Management initiatives in KESCO

Feeder and DT metering

SCADA

Substation automation

Energy storage Mechanism

Micro Grids for minimizing Outages during Damages

Underground cabling

IT

How IT tools help business process re-engineering ?

Financial Inclusion Planning

Skill Development

Use of IT for Monitoring and controllingbilling and payment activities

enabling all citizen centricservices through mobile

Increase use of the internetand social media

Big Data Analytics

Enabling Data Security

How KESCO has used IT tools for business process Re-engineering to create and upgrade

citizen - centric services

Billing and Payments

Traditional Billing Cycle

Problems# Bills did not reach people within time.

# Public harassment.

# Affects collection efficiency, turn up and revenue collection

Real Time GPS based OCR Billing

NEW M-POWER NEW B I LL I NG S O FT WARE M -P OWE R L AUNC HED I N CO LL ABO RAT I ON W I T H P HOEN I X W H I C H W IL L DRAS T I C AL LY I M P R OVE B I LL IN G S OLUT I ON AN D

T RANS PAREN CY

G P S - E N A B L E D R E A L T I M E O C R B I L L I N G S O F T WA R E P R OV I D E D BY P R A G YAWA R E A D O P T E D

F O R O N L I N E B I L L I N G S O LU T I O N ( G P S E N A B L E D L I V E B I L L I N G ) T H AT I S B I L L U P LOA D E D A S

G E N E RAT E D . # O C R B I L L I N G S TA RT E D

# M E T E R P H O T O G RA P H S C O M PA R E D E V E RY M O N T H F O R TA M P E R I N G A N D R E C T I F I C AT I O N

OCR Billing

screenshot of Pragyaware.

new billing started since November,

2015

T R U S T B A S E D B I L L IN G E N A BL E D F O R C O N S U ME R S N O T G E TT IN G B I LL U PT O

20 T H O F E AC H MO N T H.

T R U S T-B A S E D B I L L I N G

Trust Based Billing concept Make own Bill

Print

Pay Online

Billing agent fails to reach house by 20th of any month

18

UPERC order onTrust-Based Billing

VARIOUS MODES OF PAYMENT# Net Banking# Debit and Credit Cards etc.# Payment through PNB ATM and Swipe Machine

B I L L PAY M ENT T HR O U GH AX I S BAN K S W I P E M AC H I NE S .

B ILL PAYMENT THROUGH CASH DEPOS IT MACHINE OF AX IS BANK .

BILL PAYMENTS THROUGH CBM AND SWIPE MACHINE

Supporting Infrastructure has to be created

Tools

Servers

Connectivity

Done all three in KESCO

IT

laptops, desktops and tablets distributed to all officers to enable smooth functioning of work

I T S UPP ORT T O OFF I C ER S

new softwares for officers - inventory module, m- dristii, works managementNE W SO FT WA RES FO R MO N ITO R ING WO RK OF OFF IC E RS

125 desktops, 30 laptops, 100 tablets purchased through UPDESCO

CLOUD SERVICES LAUNCHED (SIFY AND FLUETGRID) # ENTIRE KESCO ON CLOUD FROM 1 ST MAY

# FIRST DISCOM TO DO SO IN UTTAR PRADESH

# RURAL CLOUD BASED BILLING OF UTTAR PRADESH MODELLED ON KESCO

CLOUD SERV ICES

KESCO DC SERVER Rack at Sify IDC, Noida

KESCO DR SERVER Rack at Sify IDC, Bangaluru

DATA S EC UR I T Y For security of data, mpls line of 2 mbps done to

all collection centers in collaboration with Tata Power for better connectivity and data transfer.

Soon kesco will be going for optic fiber connectivity.

For enabling live streaming of webcams, 2 mbps line taken separately with Bsnl.

CUG already with all officers in collaboration with vodafone services.

New data plan taken for enabling tablets to strengthen monitoring

This will enable JE s to feed raid data etc on m- dristii from the site itself.

All officers will have digital signature soon to enable more accountability.

Kesa house fully wi-fi enabled.

New software for business process re-engineering

APPLICATION TO AUTOMATERAID, TEMPORARY DISCONNECTION, METER REPLACEMENT, PERMANENT

DISCONNECTION

M - D R I S T I A N D RA I D S O F T WA R E

Raid Temporary Disconnection Permanent Disconnection Meter Replacement Works Management

• Estimation Regarding Work• Approval from Higher Management• Publish Tender• Work Order• Update Work Progress Report

Reports Abstract

Features

m-Dristii simplified

m-Dristii

Assessment

middlemen removed

consumer harassment reduced

timely collection of arrears

online process monitoring

M - D R I S T I A N D RA I D S O F T WA R E # S O F T WA R E P R O V I D E D BY P R A G YA WA R E A D O P T E D F O R O N L I N E F E E D I N G O F RA I D S D O N E BY B O T H D I S T R I B U T I O N

T E A M S A N D V I G I L A N C E T E A M S# H AV E TA K E N I T U P T O A S S E S S M E N T S O T H AT D I S C R E T I O N

O F LO W E R E M P LOY E E S T O TA L LY D O N E AWAY W I T H .# C H A N G E O F M E T E R S A N D N E W M E T E R I N S TA L L AT I O N S A L S O

I N C LU D E D .# C O M P U L S O RY F O R O F F I C E R S T O F I L L I T O N S I T E .

.

Officer feeding on siteLenovoTablet

Features Prepare Estimate Regarding Work Approval From Higher Management Publish Tender Work Order Update Work Progress

WORKS MANAGE MENT P ROCE SS SOFTWA RE

Online WMS system Advantages

Monitoring both civil and construction works

At any point of time tracking of any work possible

Live streamingphotos

and videosLive GPS

coordinatesDuplicity of

work reduced to zero

Saves lot of money and time

Screenshots of services covered

Notices

Reports Online feeding formats

WORKS MANAGEMENT SOFTWARE

# S OFT WAR E P ROV I D ED BY P RAG YAWARE ADOP T ED FOR ONL INE WOR K M AN AGEM ENT S OFT F OR PAPE R LE S S W OR K I NG AN D FAS T M ON I T OR I NG OF ONG OI NG WO RKS .

.

Screenshots of services covered

Tatkal New Service Connection form fill up Registration receipt generation To make online payment using Net Banking/Cards. Pending registration activity in mPower application. Check status of the applied NSC under Customer

Service menu. Service release.

Agenda

TATKAL NSC SYSTEM

Agenda

TATKAL NSC SYSTEM Now consumers can request for the New Service Connection

online through KESCo website with Tatkal Charges as applicable.(Rs 800/- for Domesctice and Rs 1100/- for Commercial with three phase)

After successful registration over website the consumer will get their registration details.

TATKAL SYSTEM# S O F T WA R E P R OV I D E D BY P H O E N I X A D O P T E D F O R

O N L I N E N E W S E RV I C E C O N N E C T I O N S A B OV E 5 KW# M O D E L L E D O N B A S I S O F RA I LWAY S TAT KA L

S E RV I C E S# T I M E L I N E F I X E D F O R M O N I T O R I N G N S C AT

D I F F E R E N T L E V E L S# W I L L P U T A N E N D T O M I D D L E M E N

.

Registration

Detail Registration

Acknowledgement

Acknowledgement

Cost Estimation

Payment Intimation

Load Approval

Work order detailsMeter stock and release

Service release

Officer level

Officer level

Inspec-tion

Report for monitoring

ONL INE INVENTORY MODULE# I N V EN T ORY M ODU LE S OFT WA R E P R OV I DED BY P HOE N I X

ADOP TE D FOR ON L I N E M ON I T OR I N G A N D T RA N S PA RE N CY OF S TOR E .

# AL L J UN I OR E N G I N EE RS P R OV I DED W I T H LEN OV O TA BL ET S FOR ON L I N E FE ED I N G

# AL L A SS I S TAN T E N G I N EE R S P R OV I DED W I T H HP DES KT OP S TO M ON I TOR I N VE N T OR I ES

# A LL EX EC U T I VE EN G I N E ER S A N D S UP ER I N T E N DE N T EN G I N E ER S P R OV I DE D W I TH HP LA P T OP S FOR FAS T ER

A P P R OVAL S AN D MON I TOR I N G

E - TENDERING # E-TENDERING ADOPTED IN KESCO FOR TRANSPARENCY OF

TENDERS IN COLLABORATION WITH IC ICI BANK AND ABC PROCURE.# TOTAL REGISTERED CONTRACTORS IN KESCO : 120

# ALL TENDERS ABOVE 1 LAKH ARE BEING DONE THROUGH E-TENDERING.STARTED FROM JULY 2015

FEEDER AND DT METER MONITORING

D T M E T E R M O N I T O R I N G T H R O U G H S E C U R E M E T E R S S O FT WA R E F O R I M P R OV I N G H E A LT H

O F F E E D E R A N D D T M E T E R S .

DT meter

feeder meter

online monitoring

Grievance Redressal

# New voice interactive Call Center for 1912 from Noida

G R I E V A N C E R E D R E S S A L

KESCO cy futures call center, Noida

URJA MITR

Urja Mitr enables us to send outage messages

to consumers incase of breakdowns

New DSM management system

Mobile APPS

#MOBILE APP FOR BILLING AND

PAYMENT THROUGH REGISTERED

MOBILE . #COMPLAINTS CAN

ALSO BE GIVEN THROUGH MOBILE

APP. #PLAN TO INCLUDE PAYTM AND PAYPAL

TO ENABLE BILL PAYMENT THROUGH

MOBILE ALSO

MOBILE APP

pragyaware mobile app

KESCO App in Playstore

new IVRS and manpower management system mobile app

Renewable Energyand

Energy Efficiency

Increased Renewable Energy UsageIncreased stress on Energy Efficiency Promoting Green Technology

Renewable Energy and Energy efficiency

initiatives in KESCO

Data Cleaning and Analytics

Integrated Manpower Management Module

IPDS

New DSM management system

Renewable Energy usage increase

Future works in KESCO

Asset Mapping and Digitization

Problems with new ICT tools

overdose of tools

Number of apps and applications

Excess Data collection

Inability of officers to read and understand data

Investments needed to saturate infrastructureThe most important and pertinent question - Will people adopt new

Technology?

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Thank you for your attention !!!