1. A Solution Focused Approach to Complex Cases Nick Burnett

2. On a scale from 1-10, with 10 attopsRate your current satisfactionof how complex cases are dealt with 3. Future Perfect Supposethat we have a cocktail party in December. What would you like to be saying to each other about thesuccessful completion of a complex case. Think about what youwant to be saying. Start thinking, and jot down some initial answers Then, get ready to excitedly tell your colleagues about whatshappened 4. Why a Solution FocusedApproach?Find out what works and do more of it. 5. Problem or Solution Review of a recent difficulty With a partner first ask the problem-focusedquestions, then the solution-focused questions 6. Problem or SolutionReflect on a significant problem or challenge you havepresentlya) Problem Focus: Tell me about one of your biggest challenges at the moment? Why is this such a problem? What are the worst emotions you have around this? What are the biggest barriers to progress here?b) Solution Focus: Tell me what youd like to achieve in relation to this? If this was working well what would be happening? How would that make you feel? Is there one thing here that if it were possible, would changeeverything? If you could just take one single action to move this forward whatwould it be? 7. Solution FocusedApproachPeople live in the worlds our questions create~David CooperriderSolutions Focused Not problem focused Whats wanted, not whats wrongProgress focused Not explanation focused How do we move things in the right direction, NOT why they are how they are now 8. What is Solution Focused? 9. The Solution Focused Approach in action!Think of something you would like to improvepersonalor professional.And that you are willing to share! 10. Things should be as simple aspossible, but no simpler~Albert Einstein 11. The Simple Model olutions, not problemsnbetween the action is in the interactionake use of whats thereossibilities past, present and future anguage simply saidvery case is differentThe Solutions Focus Book By Paul Z. Jackson and Mark McKergow 12. The Solutions ToolsThe Solutions Focus Book By Paul Z. Jackson and Mark McKergow 13. Platform Who is a customer and for what? Who wants something to be different? Who is prepared to do something? What would be the benefit in moving forward? What is a good name for the project? 14. Future Perfect Life in detailwith the problem vanished Miracle question What will be the first signs that let you know thistransformation has happened? What else? What else? Who else will notice? What will be the first signs they notice? What else? 15. ScaleBuilding on what works On a scale from 1-10where 10 is the FuturePerfect, where are youknow? Whats helping you reachthat level? What else? What would one stephigher up the scale looklike? What would be the firsttiny signs of progress? What would take you onesmall step higher? 16. Counters Finding whats working When does the Future Perfect already happen? When do bits of the Future Perfect already happen? On a scale of 1-10, how come you are as high as you are and notlower? What is going well? What is the best you everdid at this thing? Whats better since last time? How did you do that? 17. Affirm Noticing useful qualities, skills and resources Whats most impressive about what hasalready happened? What impresses you about the other peopleinvolved? What skills, resources and qualitiescan be observed? What are the grounds for optimism? 18. Small Actions Finding small actions Do more of what works Small steps Can be taken quickly Starting, not stopping Specific and concrete For the customer for changedoing what doesnt If nothing is workingstopwork and do something different 19. Solution Focused Approachesto Complex Cases Time to have a go at a few different Solution Focused Approaches 20. Whats working? When even more is working Affirming First signsMark McKergow and Jenny ClarkeSolutions Focused Approach to Complex Cases 21. Whats working?Partner ask them What is the thing you want to be better at inrelation to complex cases? Think of a time when you managed to do that, evenif a little What did you do that helped? What else? What else? 22. When even more is working Now, ask your partner to suppose that the next time they need to be better at the element they identified in relation to complex cases it goes perfectlyWhat would be happening?What would they be doing?Who would be the first person to notice?What would they notice?What else? What else?Who else would notice? What would they notice?What else? 23. AffirmingThink for a moment thentell your partner1. Two things that impress you about them2. Based on what you just said, it seems to me that maybe you are a person 24. First signsPartner then ask1. What would be the first signs that things were going better ?2. What else?3. Based on what you have said, what would be the first small step towards things going better?4. What else?5. When can you try this?Now swap roles use theprompts in your handout 25. Mini-coaching with maxi-effect! In pairs you are going to coach each other towards asolution Suggested structure Establish the platform Where are you on a scale of 1-10? What is in place that makes it n and not n-1? What else? What else? Suppose you moved to one step further on the scale.What would be a sign? Who would notice? What else? What else? 26. Small actionsIndividually, pick one or two smallsteps with which you make themaximum impact 27. Good consequences?Share your small stepsSpeculate about what the beneficialconsequences might arise from thesesmall steps. 28. Closing ThoughtsSomething I have enjoyed about thisworkshop isSomething I am looking forward toworking on right now is 29. Keep in touch Email: nickburnett@me.com Web: www.nickburnettccp.com Linkedin: Nick Burnett Twitter: nick_burnett Facebook: Nick Burnett CCP