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They believe in providing the best experience possible for there guests
coming to the event as well as the promoter who produces it. “How You
Doin’?” program has proven to be valuable part of there success in
managing facilities.
Top ten “How you Doin’?” Customer Service Principles
1.) Customer First
2.) Golden Rule
3.) Listen
4.) Think “YES”
5.) Be Professional
6.) Positive attitude
7.) 24- Hour Rule
8.) Everybody sells
9.) Enthusiasm
10.) Do it now!
Events/Entertainment:
Family
Shows, Concerts, Bask
etball Games, Catered
Events, Meetings, Trad
e Shows, and etc. Opened: July 2002Seats: 7,800
2//28//13
Working with New PromoterUnion load in went 6 hours with only 2 box trucksUnion was short 4 people for load inFire alarm went off before doors opened, had to evacuate the buildingMinor InjuryThe stage changed 48wx40Dx4HDJ booth changed 16Wx12Dx6HCleared paint off stage tiles Scheduled staff (Fulltime)Made copies/Scanned copiesRan water in bathrooms and flushed toiletsPipe and drape/tapped it down in dressing rooms4 dressing rooms close to stage Way too many people on stageDamage to Fork Lift cart (bottom of it) the wheel used for transporting the CO2s
3-2/3-3-2013
Damaged telecom/electrical wireOnly 1 heater plugged in at a timeVendors not in there spot compared to room layoutDidn’t let us know a head of time about bringing mattressesLoad out too went till 8:30 pmHot tub guy was a pain, should take 45 minutes to drain the tub, it took him 2 hours2 Vendors left there stuff till next day (UBS, Watson)Vendor left didn’t get his stuff till 11pm
Fire Marshall approved: 11/26/12- expires: 3/22/13
Load in: 9am: 4 Loaders, 8 Hands, 4 Up riggers, 2 Down Riggers
Load out: 10pm: 4 Loaders, 10 Hands, 4 Up riggers, 2 Down Riggers
Stage size 60Wx40Dx4H
Security: Standard House
Power Requirements: 200 amps, 200 sound
Half House Performance
$25 General Public, $12 URI students
Luxury Suites are available $600 including a $100 for food and beverage
This is a list of events by dates in
order, we get together and take notes
on the past events on this paper, and
make sure we are update with
everything we need for the next event.
Products: Dumpsters, Flammable
wrapping, chairs, tables, anything from the
rider requested!!
IA Call
Doors
What time paint blast for Life in Color
Staffing
Safety precautions
Ticket Sales
Signage
Additional lighting
Load In, Load Out
After we place an order
in, we need to fill out our
own purchase order, and
we need to have a purchase
order #
Examples:
o Cam lock
o Screws
o Tools
o Waste Management
o Porte Potties
The whole over view of the event, step by step.
DoorsLoad in/Load outBox Office MerchandiseEvent ServicesMarketingParking/TrafficPublic SafetyConcessionsCateringHouse KeepingSet-Up:
o South Lobbyo North Lobbyo Catering Roomo Locker Rooms A,B,C,Do Event Offices A & Bo Interview/Media Roomo North, South Concourse
To get through Graduate school in Sports Management
To start my way from the bottom and eventually someday work for The NFL
To coach wrestling on the side
