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TNAU CRMD- A Customer Relationship Management
Datahouse for TNAU
Under the Guidance of By
Dr.N.Senthil (Professor) V.Neethikumar
BTI-09-018
TNAU Genomics – http://datahouse.tnaualumni.com
Introduction
• Every great business starts with a greatrelationship. Every great relationship starts withYou.
• The strategy for establishing, developing andmaintaining these relationships is CRM.(Customer Relationship Management).
• The system that support this strategy is TNAUCRMD software.
• TNAU CRMD offers unrivalled flexibility to designCRM applications and processes based on ourneeds.
TNAU Genomics – http://datahouse.tnaualumni.com
Objective
• To provide an easy user friendly integrated multi userinterface for easy accessing and retrieval of data.
• To provide an Customer RelationshipManagement(CRM) oriented applications and toolsusing open source sugarCRM technology.
TNAU Genomics – http://datahouse.tnaualumni.com
Designing of TNAU CRMD
• TNAU CRMD is designed using SugarCRM software(Opensource sugar community edition).
• Downloadable from www.sugarcrm.com
• It was an Database designed using HTML,PHP web languages.
• Hosted in web server Url:datahouse.tnaualumni.com
• After hosting, the source code is fully customized.
• Setting search options
• Importing data in.CSV format.
TNAU Genomics – http://datahouse.tnaualumni.com
Why sugarCRM?
• Open Source• Customizable without restriction• Run and Access anywhere• Multiple users at same time• Multiple Deployment option• More Powerful Search• Multilingual support -27 languages• Faster Performance• Mobile Versatility• Integration of Multiple software
programs
TNAU Genomics – http://datahouse.tnaualumni.com
Applications of TNAU CRMD
• Storing
student information
student passport information
Hostel and mess fee payment
Tuition fee payment
Scholarship details
Professors & Scientists salary details
• Organizing
Placement coordination
Alumni movement
• Calendar-scheduling meetings and events.
-Inviting and reminding using email and sms.
TNAU Genomics – http://datahouse.tnaualumni.com
Current status of TNAU CRMD
• Total =742
• UG=486
• PG & PhD=165
• Scientists & Professors=91
TNAU Genomics – http://datahouse.tnaualumni.com
Future expansion of TNAU CRMD
• Call center- call center application gives an incredibly fast, multi-channel Agent Desktop application to access all relevant customer information from within a single application.
• Email integration-integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.
• Google Apps Integration-integrating Gmail, Google Docs, Google Calendar, Google Contacts, and Android mobile devices.
• MobileCRM- Supports iphone, ipad, android phones and tablets.
• Social CRM- Facebook, LinkedIn, Twitter,.
TNAU Genomics – http://datahouse.tnaualumni.com
Conclusion
• Datahouse has huge expansion properties in bothhorizontal and vertical direction.
• More Students, Staffs, Professors, Scientists andemploys data will be added frequently.
• More features like email ,social CRM, MobileCRM, Google integration will be added in comingdays.
• SugarCRM continuously working on developmentof new technologies and integrating all in onecomprehensive platform. TNAU CRMD willprovide an one stop solution for TNAU.
TNAU Genomics – http://datahouse.tnaualumni.com