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www.gurtam.co m Gurtam Tech Support Dept We care. You can.

Support Dept Presentation

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Page 1: Support Dept Presentation

www.gurtam.com

Gurtam Tech Support DeptWe care. You can.

Page 2: Support Dept Presentation

www.gurtam.com

Sergei SerdechnyWialon Expert

Alexander SmirnovWialon Trainer

Page 3: Support Dept Presentation

www.gurtam.com

Gurtam = Together

140

17100+ countries800+ partners

Page 4: Support Dept Presentation

www.gurtam.com

3 Loves:

● Hard work● Helping people● Learning

Gurtam Technical Support

Page 5: Support Dept Presentation

www.gurtam.com

G-Support Team: Time and Faces

24/7 Night Shift

08:00 09:00 15:00 18:00 20:00 24:00

24/7 Day Shift

Support ES

Support ES

Head of Support

Senior Support Wialon Expert Wialon Training

Cartographer (Maps)

Page 6: Support Dept Presentation

www.gurtam.com

What we do for you

Video tutorialsDocumentation updateSupport for server solutions

Training, certification, consulting

24/7 support EN/ES/RUGurtam Maps

Page 7: Support Dept Presentation

www.gurtam.com

Support Stats May 2015 - June 2016

274 total (135 - general, 139 special)

41,588 replies

100+ Wialon Locals

12 private + 1 public

300+ updates (6 new regions)

42 documentation remarks

Page 8: Support Dept Presentation

www.gurtam.com

Thank you!