COMSATS Institute of Information Technology, Lahore

INTERNSHIP REPORT

Advisor: Mr. Tariq Hameed Alvi

Submitted By: Abdullah Ghani

ID: BBA-SP10-003 “A”

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Acknowledgement

“In the name of Allah, the most merciful and beneficent”.

I pay my gratitude to the ALLAH Almighty for enabling me to complete this

Internship Report within due course of time.

It has been great honor and privilege to undergo training at SYPHER Pvt. Ltd.

Lahore. I take this opportunity to record my deep sense of gratitude and appreciation

to my Internship Advisor Mr. Tariq Hameed Alvi, Department of Management

Sciences, COMSATS Institute of Information Technology Lahore for his constant

encouragement and inspiring guidance with his Wisdom.

I also appreciate the cordial co-operation from my concern Supervisor MR. Abdul Rehman for providing me requisite information and knowledge for compilation of my Internship.

Although there may be many who remain unacknowledged in this humble note of gratitude there are none who remain unappreciated.

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Table of ContentsExecutive Summary:...................................................................................................6

BACKGROUNG OF SYPHER.....................................................................................7

Mission statement....................................................................................................7

HISTORICAL BACKGROUND....................................................................................8

INTRODUCTION.........................................................................................................9

PRODUCTS:.............................................................................................................10

Services:...................................................................................................................29

ONLINE INSPECTION (DURING PRODUCTION INSPECTION).........................30

ONLINE CONTROL MONITORING.......................................................................31

Social Audit............................................................................................................31

Consultancy...........................................................................................................32

Sourcing.................................................................................................................32

Buying:......................................................................................................................33

Company Information (Pakistan office).....................................................................35

SWOT ANALYSIS.....................................................................................................36

STRENGTHS:...........................................................................................................37

Marketing Strategy....................................................................................................39

Learning as a student intern......................................................................................40

Tasks during internship.............................................................................................40

Read the literature of the company:................................................................40

SWOT analysis:...............................................................................................40

Problems encountered:.............................................................................................41

Internship Impact.......................................................................................................42

Bibliography..............................................................................................................43

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www.SYPHER.biz

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CONTACT

Head office 19 A1 EII Gulberg III Lahore Pakistan

Overseas offices Italy

Germany

Mob#: +92 3008487912

Office: +92 42 8320162

Email: info@SYPHER.biz

Website: www.SYPHER.biz

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Executive Summary:

In summarized form SYPHER is a third party service company. This report will begin with a brief introduction and history of SYPHER. Actually this company is established with the mission to provide the highest quality services to their customers. In my report I have explained about the company information and range of both products and services offered by the SYPHER. I spent my golden time in this company. I worked there in different departments like worked with merchandisers and quality inspection team also. I am so glad that I spent my time for apply my knowledge and to improve & clear my concepts and interpersonal skills. The main thing that I found in this firm is cooperative and hardworking staffs that always help me whenever I have any query about any matter. I liked outdoor work with quality inspection team. Gain lot of knowledge through this. Even improved my communication skills. Overall it was totally a wonderful experience for me to work with professionals and learn lot of things from them.

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BACKGROUNG OF SYPHER

Mission statement

SYPHER offers trouble free Buying House services to its reputed clients. We help our buyers to stay competitive in the world market, consequently saving money and ensuring that products meets customers' expectations.

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HISTORICAL BACKGROUND

SYPHER was establishes in 2008 and has since built a reputation for offering the very finest in Quality & Services Platform specifically designed to assist our customers in Sourcing and Quality Control and related business activities like Factory Evaluation,  Supplier  Identification, Product Development, Order placements, Production follow up & monitoring, In Line & Final Quality Audits etc.

SYPHER philosophy is simple. SYPHER realize that the success of any organization closely parallels its ability to meet the needs of its clients on a consistent and continuing basis. At SYPHER, we offer value-added quality solutions and invaluable customer service.

SYPHER has its business partner in ITALY.

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INTRODUCTION

SYPHER was establishes in 2008 and has since built a reputation for offering the very finest in Quality & Services Platform specifically designed to assist our customers in Sourcing and Quality Control and related business activities like Factory Evaluation,  Supplier  Identification, Product Development, Order placements, Production follow up & monitoring, In Line & Final Quality Audits etc. SYPHER recognizes that each client has specific and unique needs. Our services reflect this understanding.

SYPHER Philosophy:

SYPHER philosophy is simple. SYPHER realize that the success of any organization closely parallels its ability to meet the needs of its clients on a consistent and continuing basis. SYPHER offer value-added quality solutions and invaluable customer service.

What makes SYPHER different?

SYPHER staff members are well educated and having SKILLS in the processes employed in customer's requirements. To ensure that technical data and project status information passes freely, staff is fluent in English, as well as within the local languages and dialects.

SYPHER has been developed to address the needs of our clients. SYPHER begin each relationship     by listening to your goals and concerns. Throughout the relationship, SYPHER ensure that questions and concerns are addressed and resolved immediately.

At SYPHER, believe involving in every aspect of Quality Control Solutions, Audit Services    and Sourcing solutions, thus offering . SYPHER also provide guided factory visits, if necessary to our valued customers.

SYPHER promises:

Help in Finding right Supplier for you. Supplier's Evaluation with respect you your product category and Quality

demands. Proactive Results Knowledgeable Staff Cost-effective Services Confidentiality Personal project involvement Timely, informative feedback Guaranteed quality solutions

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PRODUCTS:

Garments Leather Garments Footwear Home Textile Towel

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Garments

Jeans KhakisKnitwear's

(Tops & Bottoms)

Jeans:

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Khakis:

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Knitwear’s:

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Leather Garments

Jackets Pants Sportswear

Jackets:

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Leather Pants:

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Sportswear:

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Footwear

Shoes:

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Home Textiles

Bed Linen Curtains Cushion

Covers

Bed Linen:

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Curtains:

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Cushion Covers:

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Towels

Towels Bathrobes

Towels:

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Bathrobes:

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Services:

SYPHER recognizes that each client has specific and unique needs.

SYPHER begin each business relationship by listening to their goals and concerns.

With the presence of professional staff, SYPHER provides unmatchable quality solutions. This coverage and experience allows SYPHER to offer an extensive array of services that allows any organization the ability to maximize cost effectiveness within the horizontal production cycle. SYPHER services include:

Inspections Online Control and Monitoring Audits ( Social Accountability Evaluations) Consultancy Sourcing

SYPHER ability to exhibit greater flexibility and responsiveness in the delivery of services is another reason they continue to win over clients. SYPHER strongly believe that the service package should be tailored to match the specific needs of the client.

Since the attention to details can make the difference between success and failure, SYPHER is committed to doing what it takes to "help you get the most out of your investments".

SYPHER believes that quality inspections encompass examining a product and comparing the results to specified requirements. The objective is to determine if the output features conform to the specifications for size, appearance, and other characteristics that may be relevant to the product.

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ONLINE INSPECTION (DURING PRODUCTION INSPECTION)

Online inspections focus on selected samples of customer product during the manufacturing process. Utilizing SYPHER's production order control services increases quality, timeliness, and consistency. SYPHER provide you with the updated information, you need to make sound decisions. This confirms the quality of your goods allowing you necessary changes to be addressed early. 

Early Identification of Quality IssuesOnline Inspections identify the quality issues while goods are at the early stage of production, thus addressing those issues ensures quality product.

Consistent QualityOnline inspections ensures that goods produced are of consistent quality.  Online inspections are conducted working closely with the supplier suggesting improvement during production.

Ensured on time DeliveryContinuous online inspections not only update buyers about their current status of their orders but also ensure on-time deliveries. We measure and report on the progress to meet your shipping schedule commitments. Working closely with buyer and the vendor, SYPHER ensure timely results throughout the process, and keep customer informed of any unexpected delays or concerns.

PRE-SHIPMENT INSPECTION:

SYPHER inspects your primary manufacturers at the production site. By performing inspections before the goods are shipped, companies are able to identify problems early. Inspections save money and ensure that the product meets your customers' requirements and expectations. A consistent inspection program also reduces warranty costs, losses in productivity, and time involved in shipping products back to the factory.

Final Random InspectionDuring a pre-shipment inspection, an Acceptable Quality Level sampling plan is used for inspections following the production and packing of goods. SYPHER Quality Controllers verify that finished goods have been made up to buyers specifications.

Piece to Piece InspectionThe final inspection can be conducted on piece to piece basis i.e. 100% inspection of goods.  For quality conscious buyers 100% inspection of goods ensures.

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INSPECTION CRITERIA PREPARATION:

In case customer don't have any documented criteria, SYPHER can design the same. This document can then be used as a framework for product quality. SYPHER issues a thorough report of each inspection, carefully documenting all necessary findings.SYPHER realize the importance of delivery of goods and ensure that customer receive critical information as soon as possible. SYPHER Quality Controllers are readily available before, during, or after an inspection to answer any questions or concerns customer might have.

At SYPHER, they believe that commitment to quality is the best product insurance customer can buy.

ONLINE CONTROL MONITORING

Container Loading SupervisionSYPHER ensure that proper methods are employed during shipment loading, and verify counts on-site. To provide customer thorough feedback, SYPHER also offers digital photographic documentation.

Child Labor MonitoringSYPHER has completely check and balance on child labour monitoring.

 

Social Audit

SA8000 is globally applicable to all industries and provides a clear framework that ensures ethical responsibility.The Council on Economic Priorities Accreditation Agency (CEPAA), with the assistance  of international business community and various labour organizations, developed the first standardized system for social accountability of suppliers and vendors. The new standard SA8000, was modelled after the ISO9000 standard & ISO14000 environmental standard.Corporations are now realizing that commitment to social justice, with consideration of ethical values and moral standards in corporate policies, is consistent with improved corporate prosperity and commercial success.

During a Social Accountability evaluation, SYPHER investigates to work environment issuesin regards to conformance & non-conformance with the client's policy and SA8000 criteria.

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After complete evaluation, SYPHER provides a comprehensive report with digital at site pictures documenting each accountability requirement, with attention paid to areas in need of improvement.

Consultancy

To ensure that vendors deliver high-quality products, operate efficiently, and support continuous improvement, it is often necessary to perform evaluative surveys and audits. SYPHER incorporates the necessary skills and expertise needed to guarantee our existing and new vendor performances.

Sourcing

SYPHER provides cost effective Sourcing assistance for companies that are seeking the advantages of global sourcing, but are either lacking the internal resources to efficiently accomplish this objective, or are wanting to outsource these activities in order to concentrate internal resources into other areas. SYPHER provides basic vendor identification through complete product lines.

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Buying:

SYPHER offers trouble free Buying House Services to its reputed clients with the help of its experienced staff in Pakistan and overseas offices.SYPHER offer effective business solution in connection to:

Identification of the Right Supplier Supplier evaluation. Product development

a. Product sourcing & Price Negotiationsb. Sampling

Production monitoring and Follow up.1. Online Quality Control2. In-time Delivery

Pre Final Inspections1. Final Audits

  

Identification of the Supplier:

SYPHER help in identifying the right supplier, who is capable to produce the right product for you meeting all the criteria's and standards.

SYPHER Evaluate suppliers who can work and supply the product on long terms basis. Able to comply all the needs and requirements of customers. Evaluation of the supplier from the financial aspect is also important. SYPHER identify the strengths and weakness of the company based on its structure and customer's requirements.

a) Product Sourcing & Price Negotiation:

SYPHER reputed name and experienced Managers help us in sourcing and negotiation. With reputed name in the industry, SYPHER are always able to source the right product and uses vast experience in price negotiation ultimately helping buyers.  

b) Sampling:

We arrange Sampling for the buyers with the help of a professional & well experienced team.  SYPHER team of Quality Managers keeps a close check on sampling, ensuring products are according to customers’ exact specifications and all deliveries are made in time and in specified quantities. 

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 ·    

      Production Monitoring and Online Quality Controls:

SYPHER Quality Managers ensure quality control at each and every stage of production. We follow a system of updating its customers through digital photographs at various stages of production.  We also ensure pre-Production samples and production samples to update customer of their production. 

·          On-Schedule Delivery:

SYPHER understand that timely delivery is important for their buyers.  With their system of online order monitoring, they are always up-to-date at every stage of production.  Any expected delays are immediately communicated to the customer.  

·          Final Inspections:

A final inspection is conducted upon completion, when orders are fully packed. These inspections are normally conducted at MIL-STD-103E, ANSI1.4, normally known as AQL standard.  A comprehensive Inspection report detailing complete specifications, faults found with digital pictures is prepared and presented to customer.

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Company Information (Pakistan office)

C.E.O

Mr. Mazhar Hussain Mirza

Finance

Mr. Naeem Khalid

Merchandisers

Mr. Tauqeer Khan

Mr. Abdul Rehman

Mr. Mubashir Hussain

Mr. Danish Parvez

Quality Assurance

Mr. Nadeem

Mr. Shamshad Hussain

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SWOT ANALYSIS

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STRENGTHS:

SYPHER is working as a HUB between customer and the factory so they maintained very good relation with their customer and factory. SYPHER done multiple product sourcing under one platform. They are customer oriented, Hi fashion items with a wide variety of value additions. Customer can customize its garment in any way. SYPHER has competent, capable, sincere and honest set up. SYPHER staff members are well educated and having SKILLS. SYPHER also provide guided factory visits, if necessary to their valued customers.

Weaknesses:

Internet is considered as a weakness but not at major level. It lies in minor level. Secondly the SYPHER doesn’t have its own transport for their Quality team although it is arranged by the factories but SYPHER should also have their special transport in emergency case.

Threats:

In services field there is no big threat because threats are mainly faced by manufacturing house like Nishat, Pensi, cotton web etc they have the threat of competitors. In our field all the things are clearly mentioned in the written form and signed by the all 3 parties that are

Customer

SYPHER

Factory

Communication can become a threat for SYPHER because they only have to

deal with international customers so merchandisers must fluent in language to

easily solve the queries of customers.

Opportunities:

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As SYPHER deals with the garments and power failure in Pakistan is very common due to which many factories moves or shifts their businesses to other economical countries. So government should reduce power failure. SYPHER should increase their business by capture more customers from other countries and do direct deal with them so in this way they can easily increase their output profit.

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Marketing Strategy

SYPHER accommodate only international companies. SYPHER has its second/partner office working in ITALY. They used electronic media means advertisement through E-mails.

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Learning as a student intern

Tasks during internshipI have done number of tasks during my internship period. Here is the list of the

tasks below:

Read the literature of the company:I read all the literature of the company which helped me to know what company is all about and what products they are offering.

Online communication:

I checked their all online communication in the form of chatting and email to better understand what’s going there.

Record maintenance:

Maintained their record accordingly. 50% of my understanding was done through this record keeping.

Visits:

Visits different factories e.g., Nishat, Cotton Web, Azgard-9 to understand the work practically.

Meeting with customers:

Meet with foreign customers Mr. Ricardo and Mr. Velerio learnt a lot from them. Analyze my communication skills.

Quality management:

Visited cotton web with quality management team to do the final audit. I really enjoyed that work.

SWOT analysis:Then afterwards I did a SWOT analysis in the company which was very helpful for me to understand the company’s performance.

Problems encountered:

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There were number of problem I faced during my internship program as an internee are

The first problem was the change of the environment. In the beginning it was difficult for me to understand the environment of the organization but later on I understand it. In first week I faced many problems because I was new there and I felt hesitation while talking to anyone but later on I found that everyone is friendly there and easy to talk with and they considered me as the part of the organization.

The second and the most irritating problem for me was the hectic routine and the timings of the office

Mainly the knowledge we acquire from book is totally different from what we do or face in the organization. So I felt difficulty in understanding the things as they were different form the bookish knowledge. Because in books we learn theories and formulas but we don’t apply those theories because we don’t have that practical situation. This was another hurdle.

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Internship Impact:

By doing internship of 6 weeks from July 9th, 2012 to August 17th, 2012 at SYPHER. I have learnt lots of practical work and have got experience of doing work in practical field which is totally different as working the practical organization. By doing internship I got the knowledge of the corporate world that how they work and how they compete. I have learn time managed and understood what responsibility is from this internship I can decide that how I can improve my working stamina.

The main thing which I noticed is that by doing this I get knowledge and confidence which is far different from the knowledge and confidence we get in our university.

At the end I really enjoyed a lot. Learnt many things.

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Bibliography

Main sources are given below

www.google.com www.SYPHER.biz www.wikipedia.com

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