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2 lessons on oral communication for students at CBS in Copenhagen studying English and Organisational Communication, 1. term.
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Workshop 1
EOK
October 2010
Ida Borch
Workshop?
• I work
• You shop (or listen)
• No supervision
• The aim: To prepare you for the synopsis, speech contest and for the exam
Today’s literature
• Gabrielsen & Christiansen: The power of speech
– Analysis: The rhetorical situation
– Argument: Practical argumentation
– Arrangement: Organisation
• In a few weeks: Ethos & Elocutio
Today’s literature
• Gabrielsen & Christiansen: Oral Communication
– Analysis: The rhetorical situation
– Argument: Practical argumentation
– Arrangement: Organisation
• In a few weeks: Ethos & Elocutio
Did you notice the alliteration and the list of three?
Always a winner in oral communication – good for both
speaker’s and audience’s memory
Knowledge of The Rhetorical Situation
• Takes you from mere use of intuition to strategic competence
• Makes you a more confident (persuasive) speaker
When is a situation rhetorical?
• A situation is rhetorical once responding to it makes it possible to alter reality
• A situation is not rhetorical when the audience has no choice
• In the military and in totalitarian states rhetorical situations rarely occur. Whereas democracy has vast amounts
When you speak, you steal time
• The time equation: You’re 100 students listening for 90 minutes = 150 man-hours spend on my lecture. That’s 4 weeks work in total.
• So you better give something worthwhile back in return when you speak
Dymamics between the speech and the situation
• Speech and situation influence each other: The situation determines what can be said; the speech affects how the situation is understood
• It’s yet another case of the egg and the hen
Speech/Context
• There is a complex relationship between the speech and the context:
• Ex: “Mission accomplished”-speech
– Was the war won – or did Bush make the Americans (perceive themselves as) winners due to the speech?
• You do not just adapt to – you shape the situation with your choice of words
Context awareness
Lloyd F Bitzer: The Rhetorical Situation
• Exigence: An imperfection marked by urgency
• Audience: Those that are actually able to be moved from one point to another (mediators of change)
• Constraints: The physical and psychological opportunities and limitations in the situation
• = Fitting response (did the speaker achieve what he wanted?)
• http://web.missouri.edu/~ricejr/Fall08/bitzer.pdf
The situational factors in the context
• The subject
• The place
• The time
• The audience
• The speaker
Danish version of Ciceros Pentagram
My understanding
Speaker
Topic
Choice of words + style
Constraints
Audience
Gabrielsen & Christiansen
Speaker
The rhetoricalproblem
The purpose
Circumstances
Audience
The Rhetorical Problem
• A kind of Bitzerian exigence
• A rhetorical problem is a problem that can be altered by the use of speech
• Important: Find the spot on right focus – for yourself, the audience and the situation
Ex. Pro euthanasia
• Dignify-focus: Potential undignified death when unable to end it by own hand
• Law-focus: Law in Netherlands allow – Law in DK prohibits
• Autonomy-focus: Is life (and death) a personal matter or a matter of the state?
• Method-focus: Is it done in humane ways?• Etc• DECIDE FOR ONE – and follow it all the way
through (we’ll get back to later why...)
The Purpose
• What do you wish to achieve?– Reflection?– Understanding?– Consensus?– Commitment?– Change of attitude?– Behaviour?
• Rhetorical persuasion is not necessarily about making people act. It could be that mere reflection is adequate.
The Audience
Everybody presentMediators of
change
The Audience
• Address the entire audience, but be aware that probably only a part of it consist of real mediators of change
– People who will ‘act’ in accordance to your specific purpose
• Ex: I’m not mediator of change in an audience listening to a speech pro death penalty
Speaker
• You must know your own ’ethos’ in the situation (we’ll get back on that one next time)
• You must be consistent and respectful of the relation to the audience
• You must make sure they know your motives for speaking (up).
Circumstances
• Physical circumstances:
– Are we at Speakers Corner in Hyde Park or at Den Sorte Diamant?
– Mike or no mike?
– Av or no av?
– Rostrum or plain floor?
– Indoor or outdoor?
– Come rain or come shine?
Circumstances
• Temporal circumstances:– Is it May 1st or any ordinary day?
– Are you 1st or last speaker – or in between?
– Did something occur that altered the situation (ex. Speaking on Sept 12th 2001 called for addressing the Twin Towers no matter which context )
– Will people be on time or drop in/out
– etc
• (We will pay close attention to your analysis of the circumstances in you examination speeches)
Recapitulation: What, why, who, where
Speaker
The rhetoricalproblem
The purpose
Circumstances
Audience
A situation analysis
• Steve Jobs is preparing his presentation of the iPhone G4 – on the same kind of stage as the app-video you saw in September.
• 2 X 2: Go through the various parts of the situation, and decide what you would recommend him to do in order to deliver a fitting response
Steve Jobs presenting iPhone G4
Speaker
The rhetoricalproblem
The purpose
Circumstances
Audience
What is his exigence; the
reason for speaking?
What does hewant the
audience to do?
Is this a fitting response?
http://www.youtube.com/watch?v=yoqh27E6OuU
The noble art of argumentation
This doesn’t work ‘cause the technicians are useless
The noble art of argumentation
This doesn’t work, cause the product generally sucks
The noble art of argumentation
This doesn’t work, cause there are 570 wi-fi Base Stations operating in this room
Make the right choice
• Identification: Find the claim and proofs that will support your position
• Selection: Select the ones that will be persuasive
• Substantiation: Make sure that you can substantiate your claim. Or else it’s just a mere utterance
Toulmin model of argumentation
ClaimProof
Warrant Qualifier
ReservationBacking
Socrates is mortalSocrates is a human being
All men are mortal
Socrates is wildly mortal!Socrates is a human being
All men are mortal
Socrates is wildly mortal!Socrates is a human being
All men are mortal
Even though Plato immortalized him
through his dialogues
Reservation
Socrates is wildly mortal!Socrates is a human being
All men are mortal
At the end of the day, it’s a
biological fact
Even though Plato immortalized him
through his dialogues
Backing
Socrates is wildly mortal!Socrates is a human being
All men are mortal
At the end of the day, it’s a
biological fact
Even though Plato immortalized him
through his dialogues
Toulmins argumentmodel
• Claim
• Proof
• Warrant
• Qualifier
• Reservation
• Backing
ClaimProof
Warrant Qualifier
ReservationBacking
Prospect AIESEC members in the model
You shouldjoin AIESEC
It is good for your career
One should alwaysmake career moves
Perhaps
Unless you’re waybehind schedule with
your studies
It’s highlyrecommended by
the SDU board
Prospect AIESEC members in the model
You shouldjoin AIESEC
We’re getting drunkevery weekend
Having fun is a human right
Totally
Unless you’re waybehind schedule with
your studies
And social networking
benefits relations
Important rule in argumentation
•Logic is not always the most logical thing to use in practical argumentation
Topics – or how to find proof
• Topics (sing: topos, plur: topoi, da: topik) is derived from Greek: Topos = place.
• Topical thinking helps you pinpoint the suitable angles, views or perspectives
Topoi-list
Thematic Topoi Oppositional Topoi Topoi of Evidence
Money apect The individual vs. society Investigations
Environment Change vs. tradition Experience
Helath Quality vs. Quantity General assumptions
Work
Well-being
Time
Investigation:500 mio people can’t
be wrong
Quality vs. QuantityThe concept of
’friends’ is enlarged
General assumption:
Social activities are always fun
Why Facebook is awesome
Environment:It’s good for the
global environment that you can connect only by using a bit of
electricity
Health:You don’t get at
cold from it
Work:Good for personalbranding
Well-being:Laughing at updates is
healthy
Money: It’s for free
Time: No need for
travelling
Individual vs. society:From Know-how to
Know-who is supported by FB
Change vs. tradition:Many elderly people
can access it – it’s easy though it’s new
tech
Experience:Working as single-consultant would be tough without
Be selective
• All the bubbles represent my views upon the matter – will they all help me get the message through?
• Not! Select the right ones for the rhetorical situation, and make ONE overall claim supported by various sub-proofs.
Organizing the speech
1 2 3 45
Intro
Disposition ArgumentationStating the
facts
Finale
Christiansen & Gabrielsen
• Intro
• Proof 1
• Proof 2– Example
• Refutation
• Conclusion
• + metacommunication
Introduction
• Aim: Catch the audience’s interest
• Captatio benevolentia = captivate goodwill
• Many different strategies – two basic types– Beat around the bush– Wham-bam
• Establishes/confirms initial ethos (more on that next time)
Intro-tips
• Rhetorical questions
• Idioms (beware of potential clichés)
• Quotations from sponsoring ethos's
• Tell a joke (beware of shared humour)
• Anecdote
• Local connection to the audience/place
• If a long speech, remember stating the disposition - partitio
Proof
• Use practical argumentation: Claim, proof and potentially outspoken warrant.
• Find the spot on right claims for the situation and exemplify with analogies, concrete details or the like
• Kock et al: Retorik der flytter stemmer: ONE overall claim followed by a number of subordinate data is better than numerous claims.
Rebuttal
• Reminding the audience that you do pay attention to the opposite side of the point – good for both mediators of change and for hostile
listeners
• Is counter-argumentation: You show audience that you are aware there is a different opinion BUT that this opinion is after all not worthwhile
• Sow doubt! (don’t remind them of a better argument than yours)
Conclusion
• Due to the premises of orality the audience cannot remember every word you’ve stated
• Never underestimate the importance of
– Summing up the most important issues (what was it now the woman said?)
– Reminding the audience that we are getting close to the end (how else would they know?)
Tips
• Let the fish bite its tale
• Repeat the main points
• Refer to the example
• Future scenario if/if not
• A rhetorical question
• Be concise, precise and eloquent – cause this is what they remember clearly afterwards
• (if spontaneous clapping, you’ve done the job right. If not...)
How to get about it
Let’s check your memory
• Can you remember what I’ve told you during the last two lessons?
• (Had this been a ‘real’ rhetorical situation, your memorizing what I said was my – not your –responsibility. I would be to blame if you didn’t get the crucial points)
Summing up
• Prior to making a speech:
– Analyze the rhetorical situation
– Argument: FOCUS – and find the right proof to support your claims
– Arrange: Give the speech the right shape
• Next time:
– Analyze your own ethos in the situation
– Use the right words for a fitting response