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© 2013 ThinkPlace
Leading on the edge of innovation
Dr Nina Terrey
Partner, ThinkPlace www.thinkplace.com.au
Adjunct Associate Professor, Australia and New Zealand School of Government Institute of Governance www.anzsig.gov.au
© 2013 ThinkPlace
Are you satisfied with the pace and level of innovation
in your organisation?
© 2013 ThinkPlace
© 2013 ThinkPlace
Are you aware of, have you heard of“design thinking”?
© 2013 ThinkPlace
© 2013 ThinkPlace© 2013 ThinkPlace
Design Thinking
>Innovation >
© 2013 ThinkPlace
1Part
What is happening around us?
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1 2Part
What is happening around us?
Part
So what?
What role can design
thinking play?
© 2013 ThinkPlace
© 2013 ThinkPlace
1 2 3Part
What is happening around us?
Part
So what?
What role can design
thinking play?
Part
How can design
thinking drive
innovation?
© 2013 ThinkPlace
© 2013 ThinkPlace
What is happening around us?
1
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• Increased connectivity• Connect, access services, communicate
Virtually here
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Forever young
• Ageing population = wealth of skills, knowledge, wisdom• Savings and retirement gap
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© 2013 ThinkPlace
Great expectations
• Increasing demands for experiences• Rising importance of moral and ethical dimensions
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Capacity to give
• Flattening of donation levels, and donors focus on fewer• Tension for individuals’ own financial needs and working
in the sector
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© 2013 ThinkPlace
Large and diverse
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NFPsector
Culture and recreation
Education and research
Health
Social Services
Environment
Development and Housing
Law, Advocacy and Politics
Philanthropic Intermediaries
and voluntarism promotion
International
Religion
Business and Professional
Associations and Unions
Other
Media and Comms
Visual Arts
Architecture
Ceramic art
Performing ArtsHistorical,
literary &humanistic
societies
Museums
Zoos and Aquariums
Sport
Recreation and social clubs
Service cubs
Elementary, primary and secondary
school
Higher education
Vocational/Technical schools
Adult/continuing education
Medical research
Science and Technology
Social sciencespolicy studies
Hospitals and
rehab
Nursing Homes
Mental Health and crisis
intervention
Other health services
Child welfareservices and
day care
Youth services and welfare
Family Services
Services for the handicapped
Services for the elderly
Self-help & other
personal services
Disaster/emergency prevention & control
Temporary shelters
Refugee services
Income support &
maintenance
Material assistance
Pollution abatement & control
Natural resources
conservation
Environmental beautification
Animal protection
and welfare
Veterinary services
Community & neighbourhood organisations
Economic development
Social development
Housing associations& assistanceJob
Training programs
Vocational counselling & guidance
Vocational rehab
Advocacy organisations
Civil rights
associations
Ethnic associations
Civic associations
Legal services
Crime prevention
& public policy
Rehab of offenders
Victim supportConsumer protection
associations Political parties &
organisations
Grant-making foundationsVolunteerism
Promotion & support
Fundraising organisations
Exchange/ Friendship/
cultural programs
DevelopmentAssistance associations
Internationaldisaster relief
International human
rights and peace
Congregations incl. churchessynagoguesmosques etc
Associations
BusinessAssociations Professional
associations
Labour Unions
Coop schemes
Manufacturers
Wholesalers
Retailers
Cemetery operators
Source: International Classification of Non-Profit Organisations © 2013 ThinkPlace
© 2013 ThinkPlace
Mission driven workforce
• Young people and second career people seek meaningful work
• Growth in social entrepreneurship© 2013 ThinkPlace
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Complex regulatory environments
• Increased attention to improve governance• Stimulate social innovation
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So what?
2
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There are no mass formulas
© 2013 ThinkPlace Source: Roger Martin, Design of Business (2011)
© 2013 ThinkPlace
Design Thinking
navigates the “mystery”
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© 2013 ThinkPlace
Taking a growth mindset
Source: Jeanne Liedtka, Darden School of Business A new Leadership Mindset (2011)
FROM TO
Fear Accept
Avoid Seek
Narrow Broad
UNCERTAINTY
NEW EXPERIENCES
REPERTOIRE
© 2013 ThinkPlace
© 2013 ThinkPlace
Innovation mindset
Appetite for
change
Appetite for collaborative innovation
Source: Derived Leadbeater referenced http://www.educationfutures.com/2012/05/17/basti-hirsch-rethink-purposive-uses-of-technologies-in-schools/ © 2013 ThinkPlace
© 2013 ThinkPlace
Innovation mindset
Appetite for
change
Disruptive
Sustainable
Within your organisation
Extend to users, partners, others
Appetite for collaborative innovation
Source: Derived Leadbeater referenced http://www.educationfutures.com/2012/05/17/basti-hirsch-rethink-purposive-uses-of-technologies-in-schools/ © 2013 ThinkPlace
© 2013 ThinkPlace
Innovation mindset
Appetite for
change
Disruptive
REINVENT TRANSFORM
Sustainable
IMPROVE SUPPLEMENT
Within your organisation
Extend to users, partners, others
Appetite for collaborative innovation
Source: Derived Leadbeater referenced http://www.educationfutures.com/2012/05/17/basti-hirsch-rethink-purposive-uses-of-technologies-in-schools/ © 2013 ThinkPlace
© 2013 ThinkPlace
Regardless of your innovation mindset
and need…
© 2013 ThinkPlace
© 2013 ThinkPlace
Regardless of your innovation mindset
and need, design thinking can help you get
there.
© 2013 ThinkPlace © 2013 ThinkPlace
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Design thinking is a set of behaviours
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© 2013 ThinkPlace
CLEAR INTENT
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© 2013 ThinkPlace
HUMAN CENTRED
CLEAR INTENT
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© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE
CLEAR INTENT
© 2013 ThinkPlace
© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE INNOVATE
CLEAR INTENT
© 2013 ThinkPlace
© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE INNOVATE
EVALUATE
CLEAR INTENT
© 2013 ThinkPlace
© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE INNOVATE
EVALUATE
CLEAR INTENT
DISCIPLINED & FLEXIBLE PROCESS
© 2013 ThinkPlace
© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE INNOVATE
EVALUATE
CLEAR INTENT
DISCIPLINED & FLEXIBLE PROCESS
EARLY VISUALISATION
& PROTOTYPING© 2013 ThinkPlace
© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE INNOVATE
EVALUATE
CLEAR INTENT
DISCIPLINED & FLEXIBLE PROCESS
DESIGN THE WHOLE SYSTEM
EARLY VISUALISATION
& PROTOTYPING© 2013 ThinkPlace
© 2013 ThinkPlace
How can design thinking help drive innovation?
3
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1
2
3
Strategy
Services
Delivery© 2013 ThinkPlace
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Apply design thinking to your strategy and business model because it is allows you to be relevant and responsive to a turbulent environment.
© 2013 ThinkPlace
© 2013 ThinkPlace Source: DMI Academic conference proceedings 2012
Telecom Foundation in the Netherlands
“How to design a new service proposition with a profitable business model targeting hearing impaired people?”
© 2013 ThinkPlace
© 2013 ThinkPlace Source: DMI Academic conference proceedings 2012© 2013 ThinkPlace
© 2013 ThinkPlace
Apply design thinking to your products and services and reframe the issues and create possibilities for innovation.
© 2013 ThinkPlace
© 2013 ThinkPlace
Listening to Families
“How to improve responses for families that cannot, or choose not to, access the support they require to meet their full range of needs?”
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© 2013 ThinkPlace© 2013 ThinkPlace
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Family connect
Family Information
profile
Lead worker
© 2013 ThinkPlace
© 2013 ThinkPlace Source: Danish Design School
Danish Waste Management
“How can citizens be actively engaged in waste reduction from incineration to recycling?”
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© 2013 ThinkPlace© 2013 ThinkPlace
http://chokobar.wordpress.com/2009/09/11/rehearsing-the-future/
© 2013 ThinkPlace
HUMAN CENTRED
EXPLORE INNOVATE
EVALUATE
CLEAR INTENT
DISCIPLINED & FLEXIBLE PROCESS
EARLY VISUALISATION
& PROTOTYPING
DESIGN THE WHOLE SYSTEM
© 2013 ThinkPlace