1. This Is a Disaster Declaration!This Is Not a Test.Richard
DolewskiVP of Business Continuity & Business
DevelopmentVelocity Technology Solutions, Inc.
2. VelocityTechnologySolutionsVelocity the ERP in the
cloudcompany hosts and managesERP, related applications, and
disasterrecovery services within its virtualprivate cloud
environment. Aim is tolower operational costs, increasingservice
levels and improving softwareperformance while reducing theburden
on IT staff and enablingdeployment flexibility. Our team
hasexceptional expertise managingenterprise software 24/7.
Combinedwith our proprietary technology andsuperfast
infrastructure, we increaseapplication availability, security,
andcontrol. As a result, our customers arebetter positioned to
accelerateenterprise growth and agility, attractand retain
customers, and reducecost, turning their ERP platforms into
astrategic asset. Velocity isheadquartered in New York
City.www.velocity.cc2March 27, 2013Velocity Proprietary and
Confidential
3. Case Study:Disaster DeclarationThe Storyline: A real-world
disaster and how events unfolded Company is in the Manufacturing
business Corporate data center supports several salesoffices,
distribution facilities and manufacturing plantsthroughout the U.S.
I will refer to this organization as The Zed Company33 March 27,
2013 Velocity Proprietary and Confidential
4. What is a Disaster ? ANYTHING !!!! That stops your business
from functioning & that cannot becorrected within an acceptable
amount of time.4
5. What is Disaster Recovery? Reaction to a sudden, unplanned,
event that enables an organization to continue critical business
functions until normal business operations resume. It is not enough
to arrange for hardware replacement; planning must address
continuation of business operations, or business
continuation.5March 27, 2013 Velocity Proprietary and
Confidential
6. Companies Regularly Deal with Natural andMan-Made Disasters
Risk is increasing Disasters happenForrester Research
7. Disasters Have a Major, AdverseImpactRisk is increasing
Disasters happenLoss is significant 93% of businesses that suffer a
significant loss of data are out of business within 5 years.
(Bureau of Labor) 2011, Ponemon Institute Research Report,
Sponsored by Emerson Network Power7March 27, 2013 Velocity
Proprietary and Confidential
8. What Constitutes a Disaster in YourOrganization?Disaster
Recovery deliverables are based on:RPO - Recovery Point
ObjectiveRTO - Recovery Time Objective8 March 27, 2013Velocity
Proprietary and Confidential
9. The Products of a DR PlanWho will execute recovery
actionsWhat is needed to continue, resume, recover or
restorebusiness functionsWhen business functions and operations
must resumeWhere to go to resume corporate, business &
operationalfunctionsHow detailed procedures for continuity,
resumption, recovery orrestorationCLASSIC:
WHO-WHAT-WHERE-WHEN-HOW9March 27, 2013 Velocity Proprietary and
Confidential
10. Disaster Scenario THE ZED COMPANY10 March 27, 2013Velocity
Proprietary and Confidential
11. Profile: The Zed Company Last DR test 8 months ago 100%
successful - 17 hours A special save to facilitate DR test audit
Have never tested a mid week recovery Recently switched to a new
software backup solution No Generator (Not in budget)11March 27,
2013 Velocity Proprietary and Confidential
12. Profile: The Zed Company Primary Technical Owner of DR
conducted last two DR tests in Phoenix Alternate person ran
operations back at the office Tapes sent offsite daily RTO 48 hours
RPO 24 hours12March 27, 2013Velocity Proprietary and
Confidential
13. The Disaster: The largest power failure in California
history
14. Startup Issues: The Zed Company Person declaring disaster
Not authorized and unfamiliar with password activation procedures.
Hot-site begins preparation of hot site, but requests authorized
individual to call within the next hour14March 27, 2013 Velocity
Proprietary and Confidential
15. Startup Issues: The Zed Company Hot-site equipment is
available 4 hours after initial call Zed Company still trying to
locate authorized staff (Alternates not available or no longer
employed ) Disaster Declaration fee of $7500.00. Whats this? Usage
Charge ? Whats this15March 27, 2013Velocity Proprietary and
Confidential
16. Startup Issues: The ZED Company Staff unable to recall
tapes en-routeto hot-site Offsite Storage Vendor will notaccept
phone requests No phone requests. You must sign on towebsite to
recall tapemediaNo App for retrieving your tapes!16 March 27, 2013
Velocity Proprietary and Confidential
17. Startup Issues: Zed Company Declared a disaster, but no one
shows up ! Somewhere en-route from SD Waiting on staff to arrive
Unable to locate client. Voice mail. 8 Hours (Dead cell Phone)
Client returns call 2 hours later! Power is slowly coming on in
parts of the city He has heard his Power may come on shortly 10
Hours17March 27, 2013Velocity Proprietary and Confidential
18. Startup Issues: The Zed Company Hot-site suggests tapes get
shipped to start recoveryjust in case. Client agrees. Client does
not know which tapes are required. All Backup Software recovery
reports are kept onthe system Suggest sending last full & all
of this weeks dailies.Hot-site staff try to recover 12 Hours18
March 27, 2013 Velocity Proprietary and Confidential
19. Startup Issues: The Zed Company Tape media arrives - a box
of 14Backup tapes in NO particular orderNo media report arrived
with tapesWhich one contains the catalog? Staff loads all tapes
into library, inventories usingbackup software DR Plan missing at
hot site - Alternate persongoing back to site to obtain the
plan13.5 Hours19 March 27, 2013Velocity Proprietary and
Confidential
20. Startup Issues: The Zed Company Signed into Offsite Tape
Vendor website todetermine what backup sets arrived at hot site
Found tape catalog as labeled in offsite tape vendorinventory
Unable to restore tape catalog invalid catalogerror Manually
cataloged each tape 6.5 hours wasted! 20 Hours20 March 27, 2013
Velocity Proprietary and Confidential
21. Startup Issues: The Zed Company Primary Technical Staff
person now en-route to hot-site to assist DR Procedures arrive with
Primary person 24 Hours21March 27, 2013Velocity Proprietary and
Confidential
22. Startup Issues: The Zed Company Management are very
uptightName calling Every action / or decision is now being
questioned Pressure is probably at a peak as Plant locations
areasking when ???22 March 27, 2013 Velocity Proprietary and
Confidential
23. Startup Issues: The Zed Company Tapes were cataloged,
fortunately the data was found Start recovery of rest of the
system32 Hours23 March 27, 2013Velocity Proprietary and
Confidential
24. Startup Issues: The Zed Company Senior management (not IT)
summonslead Technical person back as power isnow coming on across
the street. Poweris expected anytime now. Declaration is HALTED
& tapes arerequested back. Againstrecommendations!34 hours24
March 27, 2013 Velocity Proprietary and Confidential
25. Back on Again: The Zed Company Client calls back 4 hours
later requesting the restore to continue. Power is still an issue.
Hot site informs client the system has been scratched and they must
start all over again. Client will bring tapes to begin reload. 38
Hours25 March 27, 2013 Velocity Proprietary and Confidential
26. Back on Again: The Zed Company No staff are available.
Everyone exhausted at this point. 40 Hours26 March 27, 2013
Velocity Proprietary and Confidential
27. Back on Again: The Zed Company Business wants a guarantee
the system will be up in 8 hours. Business orders severely affected
Issues - Client didnt maintain their backup environment First test
since new backup software installed27 March 27, 2013Velocity
Proprietary and Confidential
28. Back on Again: The Zed Company Restore starts immediately,
this time with tapes already cataloged and DR documentation in hand
System is restored in 17 hours Startup procedures incomplete, but
manage to get ERP services up. 62 Hours28 March 27, 2013 Velocity
Proprietary and Confidential
29. System Ready: The Zed CompanyTesters have given the green
light.We are back in business.29 March 27, 2013Velocity Proprietary
and Confidential
30. Report Card: The Zed Company Client declares and stops
communicating with team Indecisive Backup policies not documented.
A mystery to all! New Backup Software recovery never tested Backup
Software reporting not sent offsite Tapes shipped. Documentation
incomplete30 March 27, 2013 Velocity Proprietary and
Confidential
31. Report Card: The Zed Company Wrong person sent to recover
system DR Plan unavailable Senior Management Pressure Staff in a
state of flux - Coming & going Halted recovery Restart all over
again Lack of staff delegation & training No Generator (Now in
budget)31 March 27, 2013Velocity Proprietary and Confidential
32. Report Card: The ZED Company Does your business have a say?
Do the bean counters know what IT can deliver ?32March 27,
2013Velocity Proprietary and Confidential
33. Report Card: The Zed Company Management shocked that the IT
folks lost all orders 24 Hour RPO - Who agreed to this? System was
not available for 2 days 48 Hour RTO - Who agreed to this?33 March
27, 2013Velocity Proprietary and Confidential
34. What about Your Email? The Zed Company Email has become
Mission Critical! Email is how you communicate with customers,
partners, and employees. In a disaster situation, this may be a key
component of your communications strategy. Is Email listed as a
critical application for your organization and included in your
disaster recovery plan?34March 27, 2013 Velocity Proprietary and
Confidential
35. ModernizeYour Recovery35 March 27, 2013 Velocity
Proprietary and Confidential
36. No one wants to bein a position ofexplaining why
yourorganization lost itsdata.36 March 27, 2013 Velocity
Proprietary and Confidential
37. Thank you for attending today: THIS IS A DISASTER
DECLARATION. THIS IS NOT A TEST!37 March 27, 2013Velocity
Proprietary and Confidential
38. Presenter: Richard Dolewski VP of Managed Disaster Recovery
Services & Business Development [email protected]
206- 436 -3321mcpressonline.com velocity.cc 866-638-277938 March
27, 2013Velocity Proprietary and Confidential
