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Every great business starts with a great relationship. Every great relationship starts with You. The strategy for establishing, developing and maintaining these relationships is CRM. (Customer Relationship Management). The system that support this strategy is TNAU CRMD software. TNAU CRMD offers unrivalled flexibility to design CRM applications and processes based on our needs.
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TNAU CRMD- A Customer Relationship Management Datahouse for TNAU
Under the Guidance of ByDr.N.Senthil (Professor) V.Neethikumar
BTI-09-018
TNAU Genomics – http://datahouse.tnaualumni.com
Introduction
• Every great business starts with a great relationship. Every great relationship starts with You.
• The strategy for establishing, developing and maintaining these relationships is CRM. (Customer Relationship Management).
• The system that support this strategy is TNAU CRMD software.
• TNAU CRMD offers unrivalled flexibility to design CRM applications and processes based on our needs.
TNAU Genomics – http://datahouse.tnaualumni.com
Objective
• To provide an easy user friendly integrated multi user interface for easy accessing and retrieval of data.
• To provide an Customer Relationship Management(CRM) oriented applications and tools using open source sugarCRM technology.
TNAU Genomics – http://datahouse.tnaualumni.com
Designing of TNAU CRMD
• TNAU CRMD is designed using SugarCRM software(Open source sugar community edition).
• Downloadable from www.sugarcrm.com• It was an Database designed using HTML,PHP web languages.• Hosted in web server Url:datahouse.tnaualumni.com• After hosting, the source code is fully customized.
• Setting search options• Importing data in.CSV format.
TNAU Genomics – http://datahouse.tnaualumni.com
Why sugarCRM?
• Open Source • Customizable without restriction• Run and Access anywhere• Multiple users at same time• Multiple Deployment option• More Powerful Search• Multilingual support -27 languages• Faster Performance• Mobile Versatility• Integration of Multiple software programs
TNAU Genomics – http://datahouse.tnaualumni.com
Applications of TNAU CRMD
• Storing student information student passport information Hostel and mess fee payment Tuition fee payment Scholarship details Professors & Scientists salary details
• Organizing Placement coordination Alumni movement
• Calendar-scheduling meetings and events. -Inviting and reminding using email and sms.
TNAU Genomics – http://datahouse.tnaualumni.com
Current status of TNAU CRMD• Total =742• UG=486• PG & PhD=165• Scientists & Professors=91
TNAU Genomics – http://datahouse.tnaualumni.com
Future expansion of TNAU CRMD
• Call center- call center application gives an incredibly fast, multi-channel Agent Desktop application to access all relevant customer information from within a single application.
• Email integration-integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.
• Google Apps Integration-integrating Gmail, Google Docs, Google Calendar, Google Contacts, and Android mobile devices.
• MobileCRM- Supports iphone, ipad, android phones and tablets.
• Social CRM- Facebook, LinkedIn, Twitter,.TNAU Genomics – http://datahouse.tnaualumni.com
Conclusion
• Datahouse has huge expansion properties in both horizontal and vertical direction.
• More Students, Staffs, Professors, Scientists and employs data will be added frequently.
• More features like email ,social CRM, Mobile CRM, Google integration will be added in coming days.
• SugarCRM continuously working on development of new technologies and integrating all in one comprehensive platform. TNAU CRMD will provide an one stop solution for TNAU.
TNAU Genomics – http://datahouse.tnaualumni.com