11

Tools of the TradeUsing Technology to EnhanceProfessional Development,Technical Assistance, and Dissemination

Presented by Larry Edelmanlarry.edelman@ucdenver.edu Department of Pediatrics,University of Colorado School of Medicine

Presented at the

National Training Institute

March 31, 2012

2

This session will

• Illustrate seven key sets of tools that help build relationships, create content, and disseminate recommended practices

• Review free and low-cost applications that can help trainers and coaches effectively and efficiently connect with their audiences.

Context is not important.

Context is everything.

4

What is technology?

…anything invented after you were born. – Alan Kay

…anything that doesn’t work yet. – Danny Hillis

…anything useful invented by a mind. – Kevin Kelly

5

Technology is changing everything about how we build

relationships, communicate, and learn

We Have Added New Ways That WeBuild Relationships, Communicate, Learn

6

Take or teach a F2F, synchronous, instructor-led course class

Take or teach an online, asynchronous, instructor-independent course

F2F, phone conferencing Video, web conferencing

Send an email Send a text, IM, feed, tweet

DVD Online video

Send a document for review Shared documents

Go to a singles bar Online dating

7

Improve effectiveness

Reducecosts

Increase access

Engage younger people

Why use more technology?

8

More Capacity Modular

Cheaper Easier

How are we able to do it?

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

10

Threes

Before Now After

Always think in terms of threes: what is happening, what comes before it, what

happens next

11

Before During the Workshop

After

12

Threes

Before During After

Survey: surveymonkey.comPost PPT slides: slideshare.comDistribute materials: yousendit.comShare web resources: delicious.comCall with supervisors: freeconferencecall.comSend self-assessment tools yousendit.com.

Share survey results: tagxedo.comInitiate community: wiggio.comDistribute materials: yousendit.comAction planning: SMART PHONES

Survey: surveymonkey.comLearning community: wiggio.comSend rich message: vsnap.comCoaching: skype.com or ooVoo.comSend reminders, prompts, and resourcesto learners, coaches, and supervisors, using…

REAL Performance Support RequiresTrue Blended Learning

13

Five moments of need1. when learning for the first time2. when learning more3. when remembering and/or applying what's been

learned4. when things go wrong, and5. when things change.

Bob Mosher and Conrad Gottfredsonhttp://performancesupport.blogspot.com/2008/01/invitation-to-our-performance-support.html

14

Whycan’t they/won’t they/don’t they

do it?

To what extent is theperformance problem based on…

Will?Motivational

obstacles

Skill?Lack of knowledge

or abilities

Hill?Environmental or

procedural obstacles

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

How much digital stuff are we producing?

16

■ If every image made and every word written from the earliest moments of civilization to the year 2003 were converted to digital information, the total would come to five exabytes.

■ An exabyte is one quintillion bytes, one billion gigabytes…a one with eighteen zeros following it

■ That means: 5,000,000,000,000,000,000■ From 2003 to 2010: we created five exabytes of digital

information every two days■ By 2013 we will be creating five exabytes every ten minutes■ The total of 912 exabytes for 1020 is the equivalent of 18 times

the amount of information contained in all the books ever written.

Reference: Abundance: The Future is Better Than You Think by Peter Diamandis and Steven Kotler

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

18

OutcomesFunctionTechnolog

yOutcomesFunction

Technology

19

Shareknowledg

e

Build and support

relationships

Createcontent

Cheaper

Better Faster

Function First

20

What is purpose of your communication?Conduct needs assessment/front end analysisPresent professional development eventsProvide TA, consultation, coaching, mentoringDisseminate news, updates, documentsHost/facilitate meetings, conferencesFacilitate collaborative processesBuild and strengthen relationshipsEvaluate activities and programsFacilitate social learningExchange information with othersEnhance service deliveryConduct researchManage projectsManage data (including collection, analysis, reporting)

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

22

OutcomesFunctionTechnolog

y

We need to know what we want to do

We also need to know what options are

available to help us do it

23

One-WayAsynchronous

Communication

Two-WaySynchronous

Communication

AsynchronousSynergistic

CommunicationText document Text-based chat Online survey

Podcast Telephone conferencing Content management system

Webcast Video conferencing Community of practice

Video, vidcast Webinar, web conference Virtual learning environment

Media sharing sites Online meetings spaces Bulletin board, news groupMobile-phone Mobile-phone Mobile-phoneArchived class, lecture Chats, threads, list servesRapid e-learning modules Blog, micro-blog, vlog Just-in-time EPSS Wiki

Resource repositories Social bookmarking

Knowledge bases Social networkShared applications

User’s groups/forums

Digital Literacy

What Apps Have I Been Using Lately to get the Job Done?

Video editing: Final Cut Pro, QT pro,

Video compression and encoding: Adobe Media Encoder, MPEG Streamclip, Handbrake, Format Factory

Video conferencing: ooVoo, Skype

Web conferencing: Adobe Connect, WebEx

Collaboration: Google Docs

Sending files: yousendit, dropbox, Google docs

Social bookmarking: Delicious, Diigo

PPT hosting: slideshare

PPT alternatives: Prezi

Rapid elearnng: Articulate Studio

Photo annotation: fotobabble

Rich media movies: Animoto

Animation: Crazy Talk Pro

Photo manipulation: Photoshop

Avatars: xtranormal

Video screen capture: Screenr, Camtasia

Audio recording and editing: Audacity

Blog: WordPress

Social networks: Ning, Wiggio

Wiki: wikispaces

Image manipulation: photoshop

Word clouds: tagxedo

Printing: printwhatyouwant

Polling: Quipol

24

Powerful Tools of the Trade

25

Kinds of ExamplesApplications Free $$$$

Digital video

Web Conferencing Fuse, Elluminate vRoom, Vyew

GoToMeeting, WebEx, iLinc, Adobe Connect, Elluminate

Digital video

Rapid eLearning/PPT to Flash Conversion

Articulate Studio, Adobe Captivate, Snap!, iSpring

Video Screen Casting Screenr, Jing Camtasia Studio

Video Conferencing ooVoo, Skype ooVoo, Skype, Polycom, Cisco

Social/collaboration Google docs, Wiggio, Chatter

Ning, Sharepoint

Media Sharing Sites Slideshare, Scribd, YouTube, Vimeo, Flickr

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

Modularity is Key

Hardware Connecting two or more devices

Learning ObjectsIntegrating granular level learning objects in larger systems

ApplicationsUsing two or more applications to get the job done

28

Service Delivery:Integrating the use of several technologies

29

RecordsAurelius’ skillsSanyo Digital

Video Recorder

Watchesthe video file

VLC Media Player

Trims and compressesthe video file

MPEG Streamclip

Posts the clip onCreative Curriculum’s

GOLD Online

Sends to Ernestineyousendit.com

Ernestine sends tofamily membersyousendit.com

30

Performance Supports

3 hour F2F training session

Manual

Toll-free support line

But something was missing…

CurrentSituation

Hundreds of providers never before used a particular assessment instrument

DesiredOutcome

Providers would use the instrument with fidelity and report data

Our Goal

Increase the chances that the providers would succeed

What was missing?

• A reminder of the components of the tool that provided it:– Just enough– Just-in-time

31

32

Developing an Online Learning Resource

33

Scan an image using a scanner

Modify the imageusing Photoshop

Import the image usingArticulate Engage

Add narration usingZoom H2 recorder and

Audacity

Import narrationinto Engage

Post on theWeb site

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

35

A Useful Definition of Learning

Learning is the detection of error.

Foundational Points

■ Think in threes and focus on performance■ You don’t need to use everything: use what you

need ■ Function, then form■ Build your digital literacy■ Modularity■ Welcome opportunities to make mistakes■ Create a Plan: you will NOT find the time; you need

to MAKE it

You might need some hardware (not free)

37

Zoom H2 Logitech QuickCam ProLexar 16GB

Secure II Plus JumpDrive

Video

Audio and Mic Webcam Storage

Photos