ULCC Moodle User Group // Christmas 2015

@ulcc www.ulcc.ac.uk

Moodle User Group

Christmas 2015#ulccmugPresentations will start at 10.30


WI-FI

EduroamUoL Conferences - ctinet


Welcome

10.00 - Registration & Coffee

10.30 - Welcome

10.40 - ULCC Updates

11.15 - Customer Showcase

12.00 - Open Forum

12.30 - Networking, lunch & mince pies

14.00 - Close


ULCC Updates


Stats

• Total Customers: 120

Bloom56%

Bonsai32%

Mahara Only4%

Legacy Moodle8%

Service Category Distribution

Bloom Bonsai Mahara Only Legacy Moodle

Internal20%

Federal12%

External67%

Customer Type Distribution

Internal Federal External

HE51%

FE30%

Other19%

Customer Sector Distribution

HE FE Other


Stats

Commercial; 4%

FE; 18%

FE&HE; 6%

HE; 72%

School; 1%

Revenue by Customer Sector

Commercial FE FE&HEHE School

External; 71%

Federal; 22%

Internal; 8%

Revenue by Customer Type

External Federal Internal

Hosting; 87%

De-vel-op-

ment; 13%

Revenue

Hosting Development


Stats

• Total Service Subscriptions: 198

• Support+: 22%

• Tailored: 30%

• Mahara: 22%


Stats

• 03/12/2014 – 03/12/2015• Availability: 99.93%

• Users: 3,222,619


CoSector

• Leadership team in place

• Changes mean more integrated with UoL

• Branding still to be determined

• Case for investment in Moodle

• Expect further rigour around projects


FE Market Understanding

• Initial Interviews with 15 FE colleges

• In-depth follow-up with 5 colleges

• Included customers and ex-customers

• Follow-up survey to wider audience in

New Year



• Early findings:

– Expertise/experience is most valued aspect of ULCC service

– Cost drives even satisfied customers away– Lack of reporting is driving customers away

– whoever provides the best evidence of VLE value will win



• Early findings (cont.):

– Satisfaction with moodlerooms but fears over future and hidden costs

– We should explore relationship with CompassCC (ProMonitor)

– We should be a more active player in the Moodle community



• Question

– If ULCC had class-leading reporting and we offered the service at a more affordable price, what (if anything) would a college be willing to sacrifice to achieve that?


Operations / Support

• ServiceNow improvements

– Accurate contract and service records– Ability for team to modify customer information– Accurate in-ticket support time tracking

• Coming soon:

– Customer access to support time reporting


Moodle 3.0

• Not a dramatic upgrade like 1.9 -> 2.0

• Work starting on updated Bloom release

• Rollouts begin 1st April 2016

• Further logistical details at next UG / Webinar

• Will include ULCC Reporting plugin...


Reporting

• Progress but slower than expected

• Commit to inclusion in April release

• Focus on UI

• Course Hit Rates (New)

• Course Availability (Improvements)


Reporting


Reporting


Reporting


Reporting


Coursework

• Advanced double blind marking plugin

– Blind double marking– Manual and automatic sampling for re-

grading– Automatic agreement for double marking– Custom extension reasons


Coursework


Coursework


Coursework


Coursework


Coursework

• Plagiarism challenges

– Plugin usable without plagiarism integration– Designed to use TII v2 + TII Plagiarism– TII Plagiarism rewrite has caused problems– Currently working to re-establish compatibility


Coursework

• Reached release candidate stage

• Beta testing via Steering Group underway

• Release to Tailored customers end Jan

• Bloom & Community release – April?

• Please visit Coursework Corner…


• Development now complete

• Service currently in use by UoL

International Programmes

• Seeking more interested early adopters






OOH

• OOH service in place since Jan 2012

• Serving 6 Moodle customers

• 19 staff on rota, more in reserve

• Defined as a reactive service

– Delays resolution– Limits adoption


OOH

• We are keen to make our existing OOH services

pro-active as soon as possible

– Quicker resolution of incident– Allows increased adoption

• Monitoring and alerting is now sophisticated

enough to support this.


OOH

• Service will be defined by us guaranteeing >99.9%

availability 24/7/365

• We will do what it takes to deliver that

• Three proposed service levels

– Enhanced Availability – ULCC trigger only– Enhanced Availability+ – adds portal trigger– OOH Call Centre – phone no. provided


OOH

• We would like as much feedback on these

plans as possible

• Please talk to Toby or myself if you are

interested.

• Happy to share SLAs

• Happy to demonstrate monitoring/alerting


User Group Future

• What should we do with the User Group

as we go forward?


Rose Bruford CollegeCustomer Showcase

Rose Bruford College Single Sign-On Project

2015

David [email protected]

The SSO project – why did we do it?

• To establish single sign-on between Moodle and other College services:

– In response to widespread, mature embedded use of Moodle by College programmes.

– To address password fatigue.– An enhancement in light of a Higher Education Review and our

application for Taught Degree Awarding Powers.– Been trying to do it for years…!

How did we do it?

Facilitating the projectDevising a solution

Testing and implementing SSO using Active Directory via Shibboleth

Hans Litteck (ULCC) and Marc Wilson (RBC

Delivering SSO for users

Account updating and repairs on the day…

Matt Hull (ULCC) and David Matthews (RBC)

What went well? • Seamless transition for

student users• Solution for re-attaching

Moodle and Mahara accounts post-integration

• Use of queries to reduce manual account repairs (Matt Hull)

• Efficient, industrious and responsive service from ULCC.

And not so well…• Setup of staff UPNs meant

that several attempts were needed to catch all staff in a query…

• … and in one query, we turned 300 students into staff!

• Then fixed it!• Manual repairs needed to a

number of Mahara accounts to re-attach to Moodle.

For the future…

• The SSO project has compelled us to reconsider how account creation and maintenance is done, especially for users who are neither staff nor students, e.g.

– External Examiners– Scrutinizers and auditors– Visiting tutors

• Looking forward to some degree of MIS integration, for account creation and maintenance; and tracking/recording of marks.

[email protected]


COURSEWORKOOHUSER GROUP FUTUREAOB

OPEN FORUM


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