Unit 12: SkillsPUTTING PEOPLE AT EASE

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Making small talk...

How was your fligh?

Have you already been to (Novi Sad)?

Where are you staying?What is your hotel like?

How is the business?/How is your company doing?

So, what do you do in your free time?/Do you like sports?

How do you like the city?

Would you like (me to show you around)?

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Useful language

• Use informal greetings

• Show you know something about the person

• Share something of a personal nature

• Pick a non-work-related topic

• Use open questions

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Thank You for Your Attention!