1. european universities quality management tools for lifelong learning UNI-QM Project OUTCOMES A step by step approach to excellence www.cfp.upv.es/uniqm GENERATINGTOOLStoINTEGRATESYSTEMATIC IMPROVEMENTinUNIVERSITYMANAGEMENT

2. www.cfp.upv.es/uniqm patricio.montesinos.sanchis@gmail.com 3. Self assessment definition Formally Self-assessment in an organisational setting, according to the EFQM definition, refers to a comprehensive, systematic and regular review of an organisation's activities and results referenced against the EFQM Excellence Model. The Self-Assessment process allows the organisation to discern clearly its strengths and areas in which improvements can be made and culminates in planned improvement actions which are then monitored for progress. Main ideas comprehensive, systematic and regular review of an Continuing Professional Centre (or programme, or institute or Agency ) activities and results referenced against the EFQM Excellence Model This project is about GENERATING TOOLS to INTEGRATE SYSTEMATIC IMPROVEMENT in UNIVERSITY MANAGEMENT 4. European Foundation for Quality Management EFQM excellence model Agents Innovation and Learming Leadership Staff Procesess Key Global Results Strategy Partnership & Resources Staff Satisfaction CUSTOMER Satisfaction Society Satisfaction RESULTS EuropeanFoundationforQualityManagement 5. european universities quality management tools for lifelong learning Tools for systematic improvement in LLL Management. Some history A step by step approach to excellence 6. Projects ALFA II DAETE UNI-QM DAETE 2 7. DAETE 2DAETE UNI-QM ALFA II-0180-A UNIQM is based on Previous Projects and gives floor to others 20022001 20022001 20042003 20042003 2005 20072006 20072006 20092008 20092008 2010 8. History ALFA II-0180-A project established the basis of how could a tool like a matrix for self-assessment be adapted to continuing education and was developed the first version (English, Spanish and Portuguese) DAETE focused on making the matrix stronger and better, improving the enablers section and making a completely renewed approach to the results section. We also got very interesting feedback from end users. UNI-QM worked on the basis of previous project but going beyond the approach of having a single tool. Therefore we look for: Adding 3 additional tools: questionnaire for self-assessment, matrixesfor process assessments and facts-driven matrix. Creating support material by the addition of case studies, processes and indicators for continuing education management. Giving coherence to the whole set of tools by establishing a framework for self-improvement called the UNI-QM framework. Working on having an electronic versions of the tools (questionnaire and the 2 matrixes) that gave richer feedback than just a number. Creating a base of potential users that could still collaborate after the project ends. 9. Collaborative work 88 99 22 11 33 44 66 77 55 1010 10. Collaborative work 1212 1111 1313 19191515 1616 1717 18181414 11. Collaborative work 18 Universities Latin America United States Europe Asia 12. Collaborative work +900.000 euros total investment during 10 years 13. Collaborative work +2.000 people Have participated on different pilot test accross the world 14. septiembre de 2014www.cfp.upv.es CFP-UniversidadPolitcnicadeValencia | 19CENTRO FORMACIN POSTGRADO Vicerrectorado de Investigacin y Postgrado 1a. Development of the Vision and Mission 1b Continuing Enhancement of Management System 1c. Leaders involvement with interest groups 1d. Motivation, support and reconnaissance of people 2a. Development of the Policy & Strategy 2b. Design, review and update of the P&S 2c. Design, review and update of the P&S 2d. Implementation and communication of the P&S 3a. Planning and Management of people resources 3b. People training 3c. Involvement and empowerment of people 3d. Communication channels 4a. Partnership management 4b. Finance management 4c. Technology management 4d. Information and Knowledge management 5a. Academic Design 5b. Marketing 5c. Logistics & infrastructure 5d. Administration and Finances 5e. Quality Control 5f. Certificates LEADERSHIPP&SPEOPLEPART&RESPROCESSES 1 2 3 4 5 5 enabler criteria 23 Subcriteria 5 levels 115 states ALFA II Matrix for self Assesment (spanish, portugess & english) 15. septiembre de 2014www.cfp.upv.es CFP-UniversidadPolitcnicadeValencia | 23CENTRO FORMACIN POSTGRADO Vicerrectorado de Investigacin y Postgrado 38LeadersContinuingEducationCenters.Nov2003 20LeadersUniversityservices.June2003 43InspectorsofsecondaryEducationCenters.May2003 1a. Development of the Vision and Mission 1b Continuing Enhancement of Management System 1c. Leaders involvement with interest groups 1d. Motivation, support and reconnaissance of people 2a. Development of the Policy & Strategy 2b. Design, review and update of the P&S 2c. Design, review and update of the P&S 2d. Implementation and communication of the P&S 3a. Planning and Management of people resources 3b. People training 3c. Involvement and empowerment of people 3d. Communication channels 4a. Partnership management 4b. Finance management 4c. Technology management 4d. Information and Knowledge management 5a. Academic Design 5b. Marketing 5c. Logistics & infrastructure 5d. Administration and Finances 5e. Quality Control 5f. Certificates LEADERSHIPP&SPEOPLEPART&RESPROCESSES 1 2 3 4 5 16. Conceptual Framework Complains& Corrective actions Quality Annual Plan& Quality Strategy Quality Manual ToolsforCHECK:ExternalEvaluation Tools for CHECK Toolsfor LEARN/ACT Tools for PLAN Toolsfor DO GOOD PRACTISE 17. Conceptual Framework QuickScan Matrixfor PROCESS Assessment Matrixfor External Evaluation Complains& Corrective actions Quality Annual Plan& Quality Strategy Quality Manual ISO EFQM CaseStudy Matrixfor Self Assessment Matrixfor External Evaluation ToolsforCHECK 18. Conceptual Framework QuickScan Matrixfor PROCESS Assessment Matrixfor External Evaluation LLLQuality Management Model Process& Indicators CaseStudies ToolsforCHECK ToolsforLEARNACT Tools for CHECK Toolsfor LEARN/ACT Tools for PLAN Toolsfor DO GOOD PRACTISE 19. Tools inside the PDCA, UNIQMtools box Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 +200//+300 FactbasedMatrix MatrixforSelf Assessment QuickScan 6Sigma Benchmarking LLLQMModel Process& Indicators CaseStudies/ Bestpractices Networking Seminars International Conference Boston ConsultingG SWOT FACTS OPINIONS 20. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 +200//+300 FactbasedMatrix FULLSCAN Matrixesfor PROCEDURES. CENTRALSCAN MatrixforSelf Assessment CHECKList: QuickScan 6Sigma Benchmarking LLLQMModel Process&Indicators (GUIDELINES) CaseStudies/Best practices Networking Seminars International Conference Boston ConsultingG SWOT FACTS OPINIONS www.uniqm.net 21. Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 +200//+300 FactbasedMatrix MatrixforSE QuickScan 6Sigma Benchmarkingwith DEMOGRAPHICS LLLQMModel Process&Indicators CaseStudies/Best practices(4&5) Networking Seminars International Conferences Boston ConsultingG SWOT DAETE 2 Tools inside the PDCA, tools to initiate JOURNEY 22. www.uniqm.net patricio.montesinos.sanchis@gmail.com 23. www.cfp.upv.es/uniqm www.cfp.upv.es/webs/uniqm/inicio/polimedia.jsp patricio.montesinos.sanchis@gmail.com 24. european universities quality management tools for lifelong learning DAETE 2 next step Proposal fro ADAPTING UNIQM outcomes in the DAETE 2 project 25. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 FactbasedMatrix FULLSCAN Matrixesfor PROCEDURES. CENTRALSCAN CHECKList: QuickScan 6Sigma Benchmarking LLLQMModel Process&Indicators (GUIDELINES) CaseStudies/Best practices Networking Seminars International Conference Boston ConsultingG SWOT FACTS OPINIONS 26. DAETE 2 Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 +200//+300 FactbasedMatrix MatrixforSE QuickScan 6Sigma Benchmarkingwith DEMOGRAPHICS LLLQMModel Process&Indicators CaseStudies/Best practices(4&5) Networking Seminars International Conferences Boston ConsultingG SWOT 27. Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 +200//+300 FactbasedMatrix DAETE2new matrix QuickScan 6Sigma Benchmarkingwith DEMOGRAPHICS LLLQMModel Process&Indicators CaseStudies/Best practices(4&5) Networking Seminars International Conferences Boston ConsultingG SWOT ToADAPTDAETE2MATRIX 1) IncludingtheNEWprocessidentifiedinUNIQM 2) ToactualizetheEFQM2010newterminology 3) Toincludesomeofthe45goodpracticesfrompartners 4) EdititinasimilarformattotheFULLSCANUNIQMoutcome DAETE 2 adapting UNIQM outcomes to DAETE 28. european universities quality management tools for lifelong learning INTRODUCTION A step by step approach to excellence 29. Improvement learning curve Recursos necesarios ExperienciaenQM 30. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ ACT Toolsfor PLAN Tools forDO +400//+500 +200//+300 FULLSCAN CENTRALSCAN QuickScan 6Sigma Benchmarking LLLQMModel Process&Indicators (GUIDELINES) CaseStudies/Best practices Networking Seminars International Conference Boston ConsultingG SWOT 31. Quick-Scan questionnaire Criterion Name Question Yes(1)No(0) Easytoanswer Couldanswer Difficult Comments Aselfcontainedcentrewithinanacademicinstitution,whoseprimary functionistheprovisionofCPD/CEE ACPD/CEEproviderassociatedwiththedepartmentofanacademic institution,whoseprincipalfunctionisnottheprovisionofCPD/CEE AprofessionalbodywhoprovidesspecificCPD/CEEforitsmembers Acommercialprovider Otherpleasestate staffstaffstaff