Using Technology To Engage Citizens

R E A D Y ?

Welcome ToThe Citizen Centric World

Brad Rourke, The Mannakee Circle Group www.mannakeecircle.com

Old New

Institutions do things for people

Information generated by, accessible to and distributed by experts and officials

Institutions operate in a defined geographic space at specific times

Accountability is to institutionally defined metrics

People do things for themselves; institutions facilitate

Information generated by, accessible to and distributed by anyone

Individuals operate on their own schedule with little regard for geography

Transparency – individuals judge accountability based on own metrics

The Citizen-Centric World


Spectrum Of Public Participation

Inform

“We’ll keep you

informed.”

Consult

“We’ll listen to

you.”

Involve

“We’ll hear you and

take it into account.”

Collaborate

“We’ll work with you to

create solutions.”

Empower

“We will implement what you decide.”


Rockville, MD

Top News

Pointers

Forms

Calendars

How?

Themes

Search

Services


Next Steps: Interaction

www.mannakeecircle.comBrad Rourke, The Mannakee Circle Group

Fill Out Forms

Make and Track Service Requests

Mobile Access

Blogs

Forums

Better Search Tools

Open Interactions

Mindset Shift From Inward To Outward

Montgomery County, MD


Canberra, Australia


Rockville Central


Evanston, IL


Palo Alto, CA


New York State


Toronto, Can.



Brad Rourke

President, The Mannakee Circle Group

www.mannakeecircle.com

[email protected]

@BradRourke

blog.bradrourke.com

Education

Using Technology To Engage Citizens