Virtual Reference sources and

services practicals

Dr. Sarika Sawant

One week training programme on ‘Library operations

and services for library support staff’

26th December 2014

Virtual reference

Virtual reference is reference service initiated

electronically where patrons employ computers or

other technology to communicate with public

services staff without being physically present.

Communication channels used frequently in virtual

reference include chat, videoconferencing, Voice-

over-IP, co-browsing, e-mail, and instant messaging

TheFreeDictionary

http://www.thefreedictionary.com/

Roget’s International Thesaurus of English

Words and Phrases

Marathi Vishwakosh

Indian Yellow Pages

Encyclopaedia Britannica

Biography.Com

UNESCO Institute for Statistics (UIS)

Guinness World Records

Limca Book of Records

Library of Congress :Map Collections

Test

Meaning of evidence, symptoms, full form of WHO,

Brief inf about WHO

Quotations: Every tear, childhood, help

Brief info about अंधत्व, रोगवाहक, Rugby, tower of

london

Name of supplier of pen corrector, infant toys Liquid

chlorine supplier in mumbai

Most valuable handbag, Largest diamond in the

universe, longest snake

Indian: First Olympic medal in Badminton (Women),

Lightest bike in India

References

http://www.ala.org/rusa/sites/ala.org.rusa/files/conten

t/resources/guidelines/virtual-reference-se.pdf