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This presentation presents 10 concepts that have been collected from various sources that a Head of School might want to share with the entire organization community to lead to a shared understanding of why we are here and what we need to do. Presented at the Southern Association of Independent Schools Annual Conference October 2009.
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What the Head of School Wants You to know (But Probably Forgot to Tell You)
!Jamie Feild Baker Reverb Consulting
Thomas A. Beazley Grace-St. Luke’s Episcopal School
This presentation will present 10 concepts that the Head of School might share with the entire school
culture in order to create shared understanding, shared vision, and shared leadership.
Concepts focus in the area of customer, communication, and organizational culture.
This presentation will present 10 concepts that the Head of School might share with the entire school
culture in order to create shared understanding, shared vision, and shared leadership. Concepts focus in the
area of customer, communication, and organizational culture.
To think strategically you need strategic
thinkers.
collaborative learning Collective Wisdom
shared understandingcommon knowledge base
common language
#1 Who is our customer?
HOTEL
Can you direct bill?
Will you put a fruit basket in
the room?
customer consumerI am allergic to down.
Can I get a wake up call?
Don’t put me near the elevator, please.
HOSPITAL
What are visiting hours?
Do you take this insurance?
customer consumer
How long am I going to be here?
Do you have Xbox?
Can my dad stay over?
SCHOOL
Is there a sibling
discount?
Will she get into Harvard?
customer consumerWhy do I need to know this?
Can I upload this to YouTube?
Why does it have to be so boring?
#2 The feedback loop!Any system
interpretation
Feedback mechanism
output
compounded feedback
Input
You won’t believe what happened at school
today....
SCHOOL
customer consumer
Feedback loop
#3 Managing
word of mouth!
= CE
CE
CE
X
X
X
>
<
tell=
tell
tell
0
3
9
#4 Your boss is NOT your mom!
#5 What type of school are we?1 1 1 or here?2 2 23 3 here? 34 4 45 5 56 6 67 7 78 Our school here
8 8
9 9 9
Best Product Best Process Tranformative
#6 What is our story?Fact:
The King died.
#6 What is our story?Fact:
The King died. The King died;
Story:
Then the Queen died, of a broken heart.
#7 Your success is not my responsibility!
#8 Would I hire you for your job
today?Wanted for the 21st century workforce:
Resilient, independent learners who have flexible skills and competencies, work well in
teams and can lead themselves and others to
perform up to and beyond their potential.
The key to success in any organization is having employees continue to learn and grow, yet too often this is not a priority for leaders…Strangely and sadly, this lack of appreciation and understanding about the importance of adult learning is true even in education. If any setting should evince learning among employees, it is schools, yet often they don’t.
- Thomas R. Hoerr in Schools of the Future
#9 Concept of the “internal
client”!
#10I can’t be a leader just taking
a walk!
~ This is a moment for high performance organizations committed to creating indisputable and sustainable value.
~ Manage your culture or it will manage you.
~ To focus on contribution is to focus on effectiveness.
Endpoints!
shared visionshared leadership
shared responsibility
© 2009 Jamie Feild Baker
