World Class Assistant

CertificationKatie Gress

Stephanie Endow

Cheryl Woodward

Becke Wolf

Benefits from Participation – Part I

• Communication Skills – we have implemented and are currently practicing the skills learned through our participation in this program by utilizing a variety of speaking styles to improve understanding among our team members.

• Daily/Weekly Huddles – Katie found the skill discussed in Part I of this training of scheduling daily/weekly meetings with her supervisor has improved communication between both of them and she has received great constructive feedback on her work.

Continuation of Benefits from Part I

• Strategic Partnership Development – this is a tool that we believe will help to strengthen our relationships with you, become more engaged, and allow us to be partners in reaching the strategic goals of our company.

• Becoming more assertive versus aggressive – we are learning to find a balance between being too passive and/or too aggressive, instead learning to be assertive when presenting ideas and/or suggestions.

• Aligning goals with our supervisor – we have learned the value of aligning our goals with our supervisor so that we become more of a team in supporting each other in reaching those goals.

Benefits for Participation in Part II

• Formula for success (Art + Science = Success) – this formula is teaching us how to successfully integrate both the vision of our company as well as the steps we need to take to bring that to fruition.

• Decision Making – we are learning how our decisions will impact the function of our team and the value of learning from our mistakes and successes.

• Investigative Skills – we look forward to utilizing our skills in internet research to gather pertinent data to help your executives meet their objectives. We will also be asking more questions to make sure that we clearly understand your needs.

Commitments from Participating in Part II

• Engagement – we offer our commitment to be “present” while at work so we can be of greater value to our organization.

• Ambassador and Adding Value – we also offer our commitment to being ambassadors for our organization in everything we do.

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There is no comfort in the growth zone and

there is no growth in the comfort zone.

Thank You for Supporting your Administrative Staff and Allowing us the

Opportunity to Grow