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[email protected]://www.construction-productivity.co.uk
Supply chain management (SCM) is a concept that has originated from the supply system.
Toyota adopted the system to coordinate its supplies, and manage its suppliers.
It also describes the connection between companies that change basic materials, products or services into a finished product for the client.
The client, main contractor, designer, surveyor, sub-contractor are all part of the supply chain.
Modern procurement methods, unlike the old procurement methods, suggest and encourages all participants to adopt Supply Chain Management policy.
As a result the emergence of PPC 2000, TPC2005,..
All participants in the supply chain have a long-term objective to work together to deliver a product free from defect, completed on time with minimum cost.
This close working relationship will improve the construction industries’ productivity both nationally and internationally.
The benefits for all participants in the supply chain management can be summarised as:
Costs reduction;No cost overrun;Waste minimization;High quality product;Good working relationship;
Defect free product;Full end user’s satisfaction;User friendly products;Continuous improvement;Higher reliability between supply chain.
JIT requires a system to control the level
waste on site. Project management team
can achieve waste reduction if theyinvolve: Human elements; Documentation and data control
tool; Quality assessment techniques;
Planning procedures; Verification procedures; Continuous improvement; Communications; Identification procedures; Reviews of design.
Total Quality Management (TQM) was implemented in 1950.
Its success has been seen in both:1.manufacturing 2.electrical industries Its use in the construction industry in recent years has enabled management to use TQM philosophy in many areas of work.
TQM has been applied to: process improvement; customer and supplier involvement, team work; training to achieve customer satisfaction;
cost effectiveness; defect free product.
The success of TQM heavily depends on the project management team and their approach in managing problems.
The importance and advantages of implementing TQM within the construction industry is very important.
There are benefits and advantages of adopting TQM on the construction site.
These are:Achieving high quality products through the systematic consideration of the client’s requirements.
Overall reduction of construction time and cost through minimising the potential causes of errors and taking corrective action.
Increased efficiency and effectiveness of everyone involved in the project.
With the main focus on customer satisfaction.
Improvement in enhancing information at all levels through team building and pro-active management strategies.
TQM mobilises all resources by developing a culture of continuous improvement.
It is a system, which enables construction companies to fully identify the extent of their operational activities.
By focusing their activities on satisfying their customer.
Successful application of TQM in construction sector has increased its recognition as an effective method to improve quality and productivity.
TQM has two principal objectives:(1) Customer satisfaction(2) Continuous improvement
TQM is considered to establish standards, such as:
The International Organization for Standardization's ISO 9000 series.
TQM can be applied to any type of organization.
It originated in the manufacturing sector and has since been adapted for use in almost every type of organization such as:
Schools, Highway maintenance, Hotel managementChurches
A principal focus of TQM is for each supplier of services to identify and satisfy or exceed their customer's needs in terms of:
cost qualityTime
The search for methods of completing a task more efficiently.
Measurement of cost effectiveness may also be used to increase corporate awareness and commitment.
This is achieved by showing the financial benefits accrued as a result of the TQM process.
TQM is an approach for improving values such as:
1.the competitiveness 2.effectiveness3.flexibility of the whole organization
TQM is an approach to: 1.way of planning; 2.Organizing;3.understanding each activity that depends on each other.
TOTALQUALITY
MANAGEMENT(TQM)
IMPLEMENTATION
TOPPRIORITIES
1-TIME2-COST
3-QUALITY4-SITE SAFETY
Standardization'sISO 9000 series
PLANNINGPROCESS
PROCESS MANAGEMENTOR
MANAGEMENT SYSTEMPLANNING-COMMUNICATION
CONTROLLING -COORDINATING-TRAININGMONITORING
TOPPRIORITIES
1-CUSTOMER SATISFACTION/CUSTOMERFOCUS
&2-CONTINUOUS IMPROVEMENT
3-COMPETITIVENESS4-EFFECTIVENESS
5-TEAM WORK6-EFFECTIVE COMMUNICATION
ORGANIZATIONS
SCHOOLS
HIGH WAYMAINTENANCE
HOTELS
CHURCHES
ETC.
TOPMANAGEMENT
APPROVAL AND COMMITMENTTO
TQM
TOP CHARACTERISTICEXPERIENCE AND CAPABILITY
LEADERSHIP STYLEAUTHORITYINFLUENCE
GOAL COMMITMENTINVOLVEMENT
FORM TEAMS FOR TQMINTERNAL/EXTERNAL
ALLOCATED RESOURCES
PLANNINGPROCESS
PROCESS MANAGEMENTOR
MANAGEMENT SYSTEMPLANNING-COMMUNICATION
CONTROLLING -COORDINATING-TRAININGMONITORING
Job Satisfaction
3
Effort
P R O D U C T I V I T Y
Motivating Factors Hygiene Factors
1
Rewards 4
COMMENCETQM
2
JIT
Planning proceduresCommunications
Verification proceduresIdentification procedures
Reviews of designContinuous improvement
Qualityassessmenttechniques
Documentationand data control
tool
Humanelements
Wastereduction
Continuousimprovement
Customersatisfactio
n
Process improvementCustomer and supplier involvement
Team workTraining to achieve customer
satisfactionCost effectiveness
Defect free product.
TQMProject
managementteam