Aircraft Maintenance Human Factors

AIRCRAFT MAINTENANCE

HUMAN FACTORS

TRAINING PROGRAMME

(AMHF001S):

AN OVERVIEW

PRESENTED BY: DANIEL OLUFISAN, BSc(Hons), MSc(Eng), IEng, AMRAeS

PRINCIPAL CONSULTANT

WING ENGINEERING LIMITED

www.wingengineering.co.uk

Wing Engineering is a Limited Company Registered in the UK, Number SC399072

PROGRAMME DESCRIPTION

(c) 2014 Wing Engineering Limited UK – All Rights Reserved. 2

- The AMHF programme has been designed to provide delegates

with a thorough understanding of the fundamental concept of

human factors, in relation to aircraft maintenance.

- It has been developed to cover the HF syllabus, listed in

reference GM-145.A.30(e) of the EASA Part 145 Regulatory

Guidance Material.

PROGRAMME SYNOPSIS:



- The programme is primarily aimed at personnel who are new

to aircraft maintenance, or require formal training to

meet regulatory requirements.

- This may include aircraft maintenance technicians,

engineers, supervisors, and management personnel (EASA

Form 4 post holders).

TARGET DELEGATES:



- The programme is delivered over 2 days;

- Each day consists of 6 training hours which are split into

four 90 minutes sessions.

- Each day also includes 3 break sessions:

+ A 30-Minutes tea and coffee break at the end of

the first session,

+ A 60-Minutes lunch break at the end of the second

session, and

+ A 30-Minutes tea and coffee break at the end of

the third session.

PROGRAMME STRUCTURE:



- The programme is divided into 5 Parts:

1.0 General Introduction

2.0 Human Factors and the Individual

3.0 Human Factors and the Organisation

4.0 Human Factors Programme, and

5.0 Human Factors Incidents and Accidents

PROGRAMME OUTLINE:

PART 1: GENERAL INTRODUCTION


- PART 1 is divided into 4 sections:

1.1 Concept of Human Factors

1.2 The Need to Address Human Factors

1.3 Related Statistics

1.4 Examples of Human Factors Incidents & Accidents



- The first looks at the concept of Human Factors using a

number of theories and models.

- These include:

- The SHELL Model,

- The Swiss Cheese Model,

- The Heinrich Ratio, and

- Murphy’s Law

SECTION 1:



- The second section elaborates on the need to address HF.

- It covers aspects such as regulatory requirements, safety,

and the cost implications of HF.

SECTION 2:



The third section provides a brief analysis of statistical

figures and graphs to complement section 2.

SECTION 3:



Finally, section 4 reviews a number of prominent examples of

aircraft maintenance HF incidents and accidents, over the

past 3 decades.

SECTION 4:

PART 2: HUMAN FACTORS & THE INDIVIDUAL


- PART 2 provides an analysis of human factors from the

perspective of the individual and is divided into 3

sections:

2.1 Human Error

2.2 Human Performance & Limitations

2.3 Professionalism & Integrity



- The first provides an analysis and evaluation of Human

Error using a number of theories and models including the

Swain & Guttman (1983) Classification.

- It also covers Violation and Non-Compliance.

SECTION 1:



- The second section explores Human Performance and

Limitations, as well as the various factors that may

influence these.

- For instance, stress, pressure, inadequate knowledge,

medication, impaired vision etc.

SECTION 2:



Finally, section 3 looks at professionalism and integrity,

and how these influence human factors.

SECTION 3:

PART 3: HUMAN FACTORS & THE ORGANISATION


- PART 3 provides an analysis of human factors from the

perspective of the organisation and is divided into 3

sections:

3.1 Procedures, Information, Tools & Practices

3.2 Planning: Teamwork, Shifts & Communication

3.3 Environmental Factors



- The first explores organisational procedures, information,

tools & practices, and how these influence HF.

- For instance, clarity of documented procedures,

availability of information, management of tools, and

organisational culture.

SECTION 1:



- The second section looks at the planning of maintenance

activities, and how these may influence HF.

- Items considered here include shift patterns and

handovers, allocation of tools and equipment, man-hour

estimations, clarity of job cards, ergonomics, and team

dynamics.

SECTION 2:



Finally, section 3 looks at the influence of environmental

factors such as lighting, temperature and noise on HF.

SECTION 3:

PART 4: HUMAN FACTORS PROGRAMME


- PART 4 looks at the design, development, and implementation

of a Human Factors Programme.

- It is divided into 2 sections:

4.1 Analysis & Evaluation of Key Programme Elements.

4.2 Practical Guidance on the Development &

Implementation of a HF Programme.



- The first provides an analysis and evaluation of the key

elements of a human factors programme.

- These include:

a. Programme Policy, Aim and Objectives

b. Occurrence Management: Reporting & Investigation,

Implementing Corrective Measures, and Feedback

c. Programme Assurance: Regular Evaluation of Key

Performance Indicators against Set Standards

d. Programme Promotion: Culture, Training, Reward

Systems etc

SECTION 1:



- The second section provides practical guidance on how to

develop and implement an effective HF programme.

- It includes the use of an established model which is

complemented with practical examples.

SECTION 2:

PART 5: HUMAN FACTORS INCIDENTS & ACCIDENTS


- PART 5 involves an analysis and evaluation of real case

studies, which involve aircraft maintenance HF incidents

and accidents.



In the first instance, delegates will be taught how to

analyse and evaluate a HF incident or accident with the aid

of a case study.

SECTION 1:



Subsequently, delegates will be split into workshop groups,

which will afford them an opportunity to independently

analyse and evaluate a HF incident or accident with the aid

of a different case study.

SECTION 2:

PROGRAMME OUTCOMES


- By the end of the programme, delegates will be able to:

1. Outline the concept of Human Factors.

2. Outline regulatory requirements relating to Human

Factors.

3. Analyse and evaluate Human Factors incidents and

accidents.

4. Develop and implement an Effective Human Factors

Programme.

ADDITIONAL INFORMATION


- For more information about this programme or other

programmes we offer, please visit the training section of

our website: www.wingengineering.co.uk

http://www.wingengineering.co.uk/







ADDITIONAL INFORMATION


WING ENGINEERING LIMITED

10 LOCHSIDE PLACE

EDINBURGH PARK

EDINBURGH EH12 9RG

TEL: 08712462707 FAX: 01312483001

EMAIL: [email protected]

mailto:[email protected]