Part IV: Cognition and AutomationEffective Shift Handover

Name: Rahma UtariNPM :1306422736 1

Thomas Plocher1, Shanqing Yin2, Jason Laberge1, Brian Thompson3, and Jason Telner1

Effective Shift Handover

[1] Honeywell International, Automation and Control Solution,

[2] Nanyang Technological University, School of Mechanical and Aerospace Engineering

[3] ENGEN Petroleum Ltd, Refinery Division

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Less structured

logbook

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Integrated Checklist Logbook

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RespondentsOperations personnel from the ENGEN Refinery10 pairsAge range: 27 - 62 yearsExperience in DCS: 1 - 25 yearsExperience in operations: 6 – 35 years

ToolsAdvanced Distillation Unit Operations Standard Model

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1st Shift Operator 2nd Shift Operator

• Conducting a failure response and unit shutdown

• Interacting with field operators, supervisor, and other plant workers

• Preparing and presenting a shift handover

• Understanding the situation at handover

• Using that information to conduct a unit startup at the appropiate time

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Performance Measures:Logbook quality

Second shift operator recall of situational informations

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Integrated Checklist Logbook

Key events and

information documented

Understanding of the

situation

Operator recall and response

Handover times

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Effective Communications at Change of ShiftsStandardize the Process to Increase Report Efficiency and Patient Safety

Authors: Justin Capek, BA, RN; Jane Pascarella, RN; and Danielle Wymard-Tomlinson, DNP, RN

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Nursing 2013 Critical Care | Volume 8, Number 5

Background

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Ineffective shift report and handoff communication:

Length of report

Lack of policy and direction in reporting

No adequate nurse education in regards to effective handoff

Lack of standardized format/tool

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14 Days Implementation Trial20 nurses0-10 scale Likert

Future research

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Confidence in giving report ↑

Preparedness postreport ↑

Nurse anxiety level ↓

Medical record sarching ↓

Patient safety ?

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