Manufacturing & Engineering Constructing a language your customers speak

The manufacturing and engineering industry is vast and complex. Customers from abroad looking to buy products or services in this industry will face even more challenges if they are expected to make purchasing decisions in a language that they do not fully understand.

With such a large scale and world-wide industry, your customers will be approaching you from every corner of the globe. It is important therefore that your product and service information and customer service communication is presented to your clients in a way that they understand – in their language.

Any customer making such a large and potentially expensive purchase will expect all accompanying content – from website descriptions through to technical manuals and from user guides through to contracts - to be available to them in their native language. Would you make such a large purchase without being able to understand the Terms and Conditions? Translated documentation is a vital step to operating a business overseas. Professional language services are a worthwhile investment that will benefit not only your customer but your global business operations.

The manufacturing and engineering industry relies heavily upon precision. Capita TI works with professional linguists who are not only native speakers, but who also specialise in the manufacturing and engineering sector and possess the technical expertise that are expected within the industry. We understand that every translation needs to be 100% accurate as the safety and well-being of your customers may depend on it.

Our professional services will ensure that the content for your website or brochures is appropriately translated and localised into all of the languages that you require. With a proven track record in helping to increase our customers’ sales, we will provide you with the confidence to attract and gain customers from every corner of the globe.

For additional peace of mind, the process is also managed by a dedicated project manager who also specialises in your industry and who will be sure to deliver the expert service level that you expect from a Capita company.

What’s important to you?

Why choose Capita TI?Capita TI is dedicated to providing a level of customer service and responsiveness unrivalled by many of our competitors. Our 2014 Customer Satisfaction Survey has shown that 92% of our customers agree that we are professional, able to work to agreed deadlines and offer a fantastic level of customer service.

• We are part of Capita PLC, a FTSE 100 Company• You are assured a personal service thanks to our • dedicated account managers• We have a wealth of experience in the manufacturing • and engineering field• We have a proven track record with our clients

We offer a wide array of services to suit your business needs:

• Website translation and localisation• Translation and proofreading• Software localisation• Instant telephone interpreting• Voiceover and subtitling• Desktop publishing

Our experience in this sector ensures that companies such as yours can rely on us to get the job done to the highest standards, using innovative technology to real-ise efficiencies and pass these cost savings onto you.

Or for account queries please contact us at:

Email: enquiries@capita-ti.com

Tel (UK): +44 (0)845 367 7000

Find out more about how partnering with Capita gives you the assurance of quality, global reach and trusted delivery on time, every time by visiting:

www.capitatranslationinterpreting.com

Capita TI in the Manufacturing field

Capita TI has been working with a highly respected, international manufacturer of plant and construction machinery for the last seven years. We translate their technical publications including part manuals, operations manuals and service guides into several languages such as French, Brazilian Portuguese and Latin American Spanish. As the primary vendor of their translation services, Capita TI has been able to drastically improve translation turnaround times for the customer, despite the increasing volume of content requiring translation every month.

In one year Capita TI was able to translate in excess of 30 million English words for this global manufacturer into several different languages.