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ATR Contractor Survey
Fall 2007
1. Front Desk
2005
2007
Avg.PoorBelow Avg. Excellent N/AGood
Avg.Score
2008
1. Front Desk
2005
2007
Avg.PoorBelow Avg. Excellent N/AGood
Avg.Score
1 3 10 60 48 7 89%
2008
1. Front Desk
2005
2007
Avg.PoorBelow Avg. Excellent N/AGood
Avg.Score
1 3 10 60 48 7 89%
1 1 8 22 47 6 92%
2008
1. Front Desk
2005
2007
Avg.PoorBelow Avg. Excellent N/AGood
Avg.Score
1 3 10 60 48 7 89%
1 1 8 22 47 6 92%
2008 0 1 9 47 63 1 92%
2. The Recruiter who Placed You in Your Current
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
2. The Recruiter who Placed You in Your Current
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score0 3 3 35 81 7 94%
2008
2. The Recruiter who Placed You in Your Current
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score0 3 3 35 81 7 94%
0 1 6 20 54 3 94%
2008
2. The Recruiter who Placed You in Your Current
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score0 3 3 35 81 7 94%
0 1 6 20 54 3 94%
2008 0 2 8 42 73 17 93%
3. Interview Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
3. Interview Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 2 9 59 51 8 90%
2008
3. Interview Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 2 9 59 51 8 90%
0 2 8 29 40 4 91%
2008
3. Interview Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 2 9 59 51 8 90%
0 2 8 29 40 4 91%
2008 0 1 8 56 55 22 91%
4. Orientation Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
4. Orientation Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
1 4 15 64 38 7 88%
2008
4. Orientation Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
1 4 15 64 38 7 88%
1 2 9 32 34 4 89%
2008
4. Orientation Process
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
1 4 15 64 38 7 88%
1 2 9 32 34 4 89%
2008 0 5 17 55 55 10 89%
5. Your Current Job/Assignment Satisfaction
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
5. Your Current Job/Assignment Satisfaction
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score1 2 7 45 71 1 91%
2008
5. Your Current Job/Assignment Satisfaction
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score1 2 7 45 71 1 91%
0 2 7 30 44 1 91%
2008
5. Your Current Job/Assignment Satisfaction
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score1 2 7 45 71 1 91%
0 2 7 30 44 1 91%
2008 2 1 13 43 74 8 92%
6. ATR Staff Availability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
6. ATR Staff Availability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 2 13 57 56 1 90%
2008
6. ATR Staff Availability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 2 13 57 56 1 90%
1 1 10 27 45 0 91%
2008
6. ATR Staff Availability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 2 13 57 56 1 90%
1 1 10 27 45 0 91%
2008 0 2 13 50 73 4 92%
7. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
7. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
1 7 11 49 52 9 83%
2008
7. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
1 7 11 49 52 9 83%
0 4 8 29 39 5 85%
2008
7. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
1 7 11 49 52 9 83%
0 4 8 29 39 5 85%
2008 1 5 13 44 60 19 90%
8. Staff Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
8. Staff Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 6 51 69 1 92%
2008
8. Staff Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 6 51 69 1 92%
0 1 7 27 47 1 92%
2008
8. Staff Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 6 51 69 1 92%
0 1 7 27 47 1 92%
2008 0 1 5 50 83 2 93%
9. ATR’s Ability to Provide You with the Necessary Timecard/
Paycheck Information
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
9. ATR’s Ability to Provide You with the Necessary Timecard/
Paycheck Information
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2 5 7 39 74 2 92%
2008
9. ATR’s Ability to Provide You with the Necessary Timecard/
Paycheck Information
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2 5 7 39 74 2 92%
0 2 5 27 47 1 92%
2008
9. ATR’s Ability to Provide You with the Necessary Timecard/
Paycheck Information
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2 5 7 39 74 2 92%
0 2 5 27 47 1 92%
2008 1 4 9 39 87 2 93%
2007
10. Have you worked with other staffing firms in the
past?
2005
No
Yes
2008
2007
10. Have you worked with other staffing firms in the
past?
2005
No
Yes 80
28
2008
2007
10. Have you worked with other staffing firms in the
past?
2005
No
Yes 80
28
34
22
2008
2007
10. Have you worked with other staffing firms in the
past?
2005
No
Yes 80
28
34
22
2008
93
49
11. If yes, how does ATR compare to these firms?
20072005
ExcellentGoodAverageBelowPoor
2008
11. If yes, how does ATR compare to these firms?
20072005
ExcellentGoodAverageBelowPoor
38
31
5
5
1
2008
11. If yes, how does ATR compare to these firms?
20072005
ExcellentGoodAverageBelowPoor
38
31
5
5
1
21
15
6
2
1
2008
11. If yes, how does ATR compare to these firms?
20072005
ExcellentGoodAverageBelowPoor
38
31
5
5
1
21
15
6
2
1
2008
55
29
8
2
2
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2 5 7 39 74 2 92%
2008
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2 5 7 39 74 2 92%
0 2 5 27 47 1 93%
2008
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2 5 7 39 74 2 92%
0 2 5 27 47 1 93%
2008 1 3 9 50 78 0 92%
13. How did you hear about ATR?
2005 2007 2008
ATR Client 34 12 19
Referred by a friend 29 23 25
Contacted by a Recruiter 21 10 27
Internet /Posting/ Ads 20 23 30
14. Is There Anything in Your Experience with ATR That You Felt
Could Have been Done Better?
20072005
14. Is There Anything in Your Experience with ATR That You Felt
Could Have been Done Better?
20072005Timecard / Payroll 12
Better Communication 12
Orientation 7
Be More Professional 4
Better Benefits 3
14. Is There Anything in Your Experience with ATR That You Felt
Could Have been Done Better?
20072005Timecard / Payroll 12
Better Communication 12
Orientation 7
Be More Professional 4
Better Benefits 3
Better Communication 4
Better Benefits 4
Availability of ATR Staff 4
Not Enough Contact about Jobs 4
Timecard /Payroll 3
Timecard Reconciliation 2
14a. Is There Anything in Your Experience with ATR That You Felt
Could Have been Done Better?2008
Better Benefits 10
Time Cards / Payroll 8
Communication 5
Job Satisfaction 4
Orientation 3
15. What are the Three Most Important Things You Look for in a Staffing
Firm?
20072005
15. What are the Three Most Important Things You Look for in a Staffing
Firm?
20072005Respect / Concern for my Needs
26
Professionalism 21Quick Assignment to Job
18
Quality Jobs 17
Staff Availability 14
Quality Benefits 12Quick Issue Resolution 12
Good Pay 10
15. What are the Three Most Important Things You Look for in a Staffing
Firm?
20072005Respect / Concern for my Needs
26
Professionalism 21Quick Assignment to Job
18
Quality Jobs 17
Staff Availability 14
Quality Benefits 12Quick Issue Resolution 12
Good Pay 10
Courtesy 13
Quality Jobs 9
Respect / Concern for my Needs
6
Staff Availability 5
Good Communication with Employee 5
Professionalism 5
Quick Assignment to Jobs 4
15a. What are the three most important things you look for in a
staffing firm?
2008Good Communication / Investment in Employees 39
Good match with job / Quality and Speed of placement 31
Good Pay 14
Benefits 11
Comment #1
“ I like the staff, their very nice and friendly. Their willingness to help and their ability to communicate is what makes them an excellent staffing firm. ”
Comment #2
“When there is a new contact person for recruiting, payroll or benefits please e-mail the change.”
Comment #3
“Please provide a better healthcare plan. It is pretty stinky...”
Comment #4
“I really feel that us as the clients that are filling the reqs should come first and the ATR recruiters should make sure that our needs at our work places are being met. Also, when an issue occurs in a work place our recruiters should be for us and not for the companies that aren’t treating us very well. I’ve had to deal with a hostile work environment. ”
Comment #5
“What I liked was how Alisa occasionally checks up on my progress with the job I was placed into. It made me feel that I wasn’t left with the sharks...that if I were to have an issue with the company or was unhappy with where I was placed, she would have done something.”
Comment #6
“The ATR Staff is kind, friendly and helpful and that sums it all for me, so right now that’s what’s important to me and that’s why I’m still with ATR.”
