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We surveyed thousands of North American ticket buyers to capture their social habits to discover where they hang out online, how they engage and when they share throughout the event lifecycle. Here are the results from our U.S. audience. Tips: • View as an infographic here • Looking for Canada's report or just Concerts? Go here. • Want to print or save this report? Click the SlideShare logo on the bottom left and then "Save."
Citation preview
SOCIAL MEDIA AND THE LIVE EVENT FAN AUGUST 2014
Executive Summary
2 © 2014 Live Nation Entertainment
Overall social media site usage remains fairly constant, but fans are using social media sites to share their live entertainment experiences more frequently compared to last year. This report elaborates these trends. Social media site usage remains fairly constant. YouTube and Facebook are the most popular social media sites among live event attendees, with 85% using YouTube and 83% using Facebook. Twitter is the only social media platform that has shown notable growth, with 40% of live event attendees using it compared to 33% last year. Live event attendees have the most friends/followers on Facebook (335 friends), Instagram (135 followers), and Twitter (114 followers). 13-24-year-old live event attendees have more connections than older attendees, with 514 friends on Facebook, 270 followers on Instagram, and 226 followers on Twitter. Engagement on Twitter is up. 61% of live event attendees have followed a live event-related Twitter account, compared to 56% last year; 43% have tweeted that they are planning to attend a live event, compared to 37% last year. Concert attendees and sporting event attendees are much more likely to use Twitter for live event-related activities. They are most likely to follow an artist or band / a team, league, or player on Twitter. Facebook usage in relation to live events continues to rise. 76% of live event attendees, compared to 65% last year, have liked a live event fan page; 67% (54% last year), have shared the experience or pictures of the event on Facebook. 52% (46% last year) of Facebook users are Very or Somewhat interested in seeing exactly where their Facebook friends are sitting at live events; 50% (42% last year) of Facebook users are Very or Somewhat interested in sharing exactly where their live event seats are with their Facebook friends. Concert attendees are most likely to be interested in an Interactive Seat Map linked to Facebook. Photo and video sharing on social media has increased. Compared to 66% last year, 73% of live event attendees who took photos and videos at an event posted them online. 83% (73% last year) of those who post photos or videos online do so during the event. Facebook and Instagram are the most popular places to post photos and videos. Word of mouth and deal-of-the-day site usage are up. On average, live event attendees tell 10 people about a live event that they are interested in attending, compared to 8 people last year. Almost half of live event attendees, compared to about a third last year, have been influenced to attend a live event by a Facebook post. Facebook is most influential for concerts, and fan reviews are most influential for live theater or arts event and live family shows. Groupon and Living Social continue to be the most popular deal-of-the-day sites among live event attendees. 59% have made purchases from Groupon, compared to 50% last year.
An online survey was conducted among North American (US & Canada) Ticketmaster ticket purchasers in order to understand
their social media behavior. This is the third annual iteration of a survey originally deployed in December 2011. 2013 statistics
are provided in colored type and 2012 statistics are provided in black type in parentheses.
Additional questions were added to the 2013 survey that were not asked in the 2012 survey. Questions that were only asked at
one time point are noted.
Attendees to music concerts, professional and college sporting events, live theater or arts events, and live family shows were
surveyed. Survey invitations were sent to 200K US ticket purchasers – 50K per each event category.
2013 data was collected from January 11th to March 31st, 2014.
For calculating overall live event statistics, the collected data was weighted to represent the actual purchaser distribution for
each event type category in the country.
Unweighted sample sizes (2012 sample sizes are in parentheses):
Methodology
MUSIC CONCERTS
2,575 (2,095)
PROFESSIONAL & COLLEGE
SPORTING EVENTS 2,225
(1,412)
LIVE THEATER OR ARTS EVENTS
2,466 (1,747)
LIVE FAMILY SHOWS 2,055
(1,379)
3 © 2014 Live Nation Entertainment
Table of Contents
Live Event Attendees 4
Concert Attendees 19
Sporting Event Attendees 29
Live Theater or Arts Attendees 36
Live Family Show Attendees 43
LIVE EVENT ATTENDEES
4 © 2014 Live Nation Entertainment
Social Media Usage
Q. How often do you use each of the following:
5 © 2014 Live Nation Entertainment
YouTube and Facebook are the most popular social media sites among live event attendees. 85% use YouTube and 83% use Facebook.
85% 41%
17%
83% (83%)
40% (33%)
9%
44% (40%)
19% 38%
7% (7%)
YouTube Facebook LinkedIn
Snapchat Instagram Twitter
Vine
Foursquare MySpace
Social Media Usage Frequency
Q. How often do you use each of the following:
6 © 2014 Live Nation Entertainment
68% (63%) of live event attendees use Facebook daily, 23% use YouTube daily, 22% use Instagram daily and 19% (16%) use Twitter daily.
23%
68%
7%
11%
19%
22%
12%
5%
2%
1%
45%
11%
19%
15%
10%
9%
5%
6%
3%
1%
13%
3%
12%
9%
6%
4%
2%
4%
2%
1%
4%
2%
7%
5%
5%
3%
1%
3%
3%
5%
15%
17%
56%
59%
60%
62%
81%
83%
91%
93%
YouTube
Snapchat
Vine
Foursquare
MySpace
Daily Weekly Monthly Yearly Never
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
13-17 18-24 25-34 35-44 45-54 55-64 65+
Social Media Usage by Age
Q. How often do you use each of the following:
7 © 2014 Live Nation Entertainment
Excluding LinkedIn, social media usage decreases with age.
YouTube
Myspace
Snapchat
Vine
Foursquare
Q. How many friends do you have on… Q. How many people do you follow / subscribe to on…
8 © 2014 Live Nation Entertainment
I follow 145
Follow me 114
friends 41
friends 335
friends 40
Live event attendees have the most friends/followers on Facebook, Twitter, and Instagram.
Social Media Connections
Q. How many people follow / subscribe to you on… Note: Population is social media users.
I follow 51
Follow me 55
I follow 28
Follow me 28
I follow 12
Follow me 12
I follow 125
Follow me 135
Social Media Connections Among 13-24-Year-Old Attendees
9 © 2014 Live Nation Entertainment
13-24-year-old live event attendees have more connections than older attendees, especially
on Facebook, Twitter, Instagram and YouTube.
Q. How many friends do you have on… Q. How many people do you follow / subscribe to on…
Q. How many people follow / subscribe to you on… Note: Population is 13-24-year-old social media users.
I follow 239
Follow me 226
friends 50
friends 514
friends 38
I follow 63
Follow me 73
I follow 40
Follow me 39
I follow 27
Follow me 26
I follow 227
Follow me 270
Twitter Activities
Q. Have you participated in any of the following activities on Twitter: Q. How often do you retweet or reply to an artist or band’s / team, league or player’s / live theater or arts event’s / live family show’s tweet?
10 © 2014 Live Nation Entertainment
61% (56%) of live event attendees have followed a live event-related Twitter account; 43% (37%) have tweeted that they are planning to
attend a live event.
61%
43%
42%
24%
23%
56%
37%
Followed a live event-related Twitter account
Tweeted that you are planning to attend a live event
Used a hashtag in relation to a live event*
Interacted with a venue, ticketing service or customer service team*
Participated in a live event-related sweepstakes*
2013
2012
Q. Do you use Twitter to sign in to other apps or web sites? Note: Asterisks indicate that this was not a response option in 2012. Note: Population is Twitter users.
use Twitter to sign in to other apps or websites.
19% (14%)
have retweeted or replied to a live event-related tweet.
77%
6% 12% 20% 40% 23%
Every day
Several times a week
Several times a month
Less often
Never
Facebook Activities
Q. Have you participated in any of the following activities on Facebook: Q. Do you use Facebook Connect to sign in to other apps or web sites?
11 © 2014 Live Nation Entertainment
Facebook usage in relation to live events continues to rise. 76% (65%) of live event attendees have liked a live event fan page; 67% (54%) have shared the experience or pictures of the event on Facebook.
76%
67%
64%
61%
56%
43%
38%
31%
65%
54%
54%
51%
33%
29%
"Liked" a live event-related fan page
Shared the experience or pictures of the live event
Shared that you were going to a live event
Made status updates about live events
Joined/RSVP’d to a Facebook event*
Shared on a live event-related fan page
Shared or invited a friend to a live event
Participated in a live event sweepstakes*
2013
2012
use Facebook connect to sign in to other apps or websites.
34% (33%)
Note: Population is Facebook users. Note: Asterisks indicate that this was not a response option in 2012.
Interactive Seat Map Linked to Facebook
Q. Please tell us how interested you are in using an interactive seat map for concerts / sporting events / live theater or arts events / live family shows:
12 © 2014 Live Nation Entertainment
of Facebook users are Very or Somewhat interested in seeing exactly where their Facebook friends are sitting at live events.
52% (46%)
of Facebook users are Very or Somewhat interested in sharing exactly where their live event seats are with their Facebook friends.
50% (42%)
See Who’s Sitting Where
Q. If you could see where your friends are sitting on an interactive seat map for concerts / sporting events / live theater or arts events / live family shows, how likely would you be to: Note: Population is Facebook users.
are Extremely or Very likely to purchase tickets for themselves and others to be near their Facebook friends, if they could see where their friends were sitting on an interactive seat map.
54% (43%)
are Extremely or Very likely to purchase a single ticket for themselves to be near their friends who have already purchased tickets.
50% (40%)
are Extremely or Very likely to upgrade what they were going to purchase to be able to sit in the same area as their friends.
44% (35%)
Tag Your Seat
Sec 107, Row A, Seat 2 Is this your seat?
Tag Yourself
Photo and Video Posts on Social Media
Q. Have you ever posted photos or videos from your concert / sporting event / live theater or arts event / live family show online? Q. How much do you usually post?
13 © 2014 Live Nation Entertainment
Q. Where do you post them? Q. Do you post them during the event? Note: Population is those who took photos/videos. Note: Asterisks indicate that this was not a response option in 2012.
of live event attendees who took photos or videos at an event post them online.
73% (66%)
8%
6%
24%
20%
52%
47%
17%
27%
2013
2012
Always Usually Sometimes Never
19% (23%)
post one
57% (58%)
post some
24% (20%)
post most or all
WHERE HOW MANY
83% (73%)
of those who post photos or videos online do so during the event.
post on Facebook
91% (94%)
post on Twitter*
19%
post on Snapchat* 12%
post on Instagram*
38%
post on YouTube
7% (7%)
49% (32%) 30% (19%) 46% (30%) 41% (33%)
Word of Mouth
Q. On average, how many people do you tell about a live event that you are interested in attending? Q. Have you ever been influenced by fan reviews / Facebook posts / tweets to attend a concert / sporting event / live theater or arts event / live family show?
14 © 2014 Live Nation Entertainment
On average, live event attendees tell 10 (8) people about a live event that they are interested in attending. 45% (30%) have been influenced to attend a live event by a Facebook post; 42% (36%)
have been influenced by fan reviews; 26% (18%) have been influenced by a tweet. Facebook is most influential for concerts and fan reviews are most influential for live theater or arts events and live
family shows.
30% (20%) 16% (14%) 20% (15%) 11% (12%)
37% (33%) 30% (24%) 63% (56%) 55% (48%)
PERCENT THAT HAVE BEEN INFLUENCED TO ATTEND BY:
Fan Review
Word of Mouth Awareness Lift
Q. Were you aware of the event before seeing the Facebook post / tweet to attend a concert / sporting event / live theater or arts event / live family show? Note: Population is those who were influenced to attend an event by a Facebook post or tweet.
15 © 2014 Live Nation Entertainment
50% of live event attendees who were influenced to attend a live event by a Facebook post were not aware of the event before seeing the post; 47% of those influenced to attend by a tweet were not aware of the event before
seeing the tweet.
49%
54%
30%
35%
46%
47%
32%
44%
I didn’t know about the
event…
PERCENT NOT AWARE OF THE EVENT PRIOR TO SEEING THE SOCIAL MEDIA POST
59%
34%
23% 12%
9% 8% 5% 4% 4% 3% 3% 3% 2% 1% 1% 0%
4%
50%
31%
18% 8% 9%
4% 4% 3% 2% 1% 0% 5%
2013 2012
Deal of the Day Sites
Q. Which of the following deal of the day sites have you purchased through? Note: Asterisks indicate that this was not a response option in 2012.
16 © 2014 Live Nation Entertainment
Groupon and Living Social are still the most popular deal of the day sites among live event attendees. 59% (50%) have purchased from Groupon; 34% (31%) have
purchased from Living Social. More live theater or arts event and live family show attendees use deal of the day sites compared to concert and sporting event
attendees.
57% (50%)
34% (31%)
57% (49%)
31% (30%)
64% (51%)
37% (32%)
64% (54%)
37% (33%)
Deal of the Day Site Forwarding Behavior
Q. On average, how many people do you forward deal of the day offers to? Note: Population is deal of the day site users.
17 © 2014 Live Nation Entertainment
51% (53%) of attendees that use deal of the day sites forward the offers to others. On average, each deal of the day offer is forwarded to 2.2 people.
2%
2%
4%
3%
28%
28%
17%
19%
49%
48%
2013
2012
11+ 6 to 10 2 to 5 1 None
51% (51%)
55% (59%)
2.2 (2.1)
2.6 (2.6)
% THAT FORWARD
AVERAGE # FORWARDED TO
50% (50%) 2.2 (2.1)
52% (49%) 2.1 (1.7)
Live Event Ticket Purchases on Deal of the Day Sites
Q. How often have you purchased event tickets on deal of the day sites? Q. Thinking about your most recent live event purchase through a deal of the day site... Note: Population is deal of the day site users.
18 © 2014 Live Nation Entertainment
49% (42%) of live event attendees that use deal of the day sites have purchased live event tickets through these sites.
4%
6%
23%
29%
15%
14%
58%
51%
2012
2013
Many times A few times Once Never
of live event attendees who have purchased live event tickets on a deal of the day site were aware of the event before purchasing their tickets.
53% (55%) were aware of the artist/team before purchasing their tickets on the deal of the day site.
88% (85%)
of those who were aware of the artist/team had seen them live before.
42% (46%)
CONCERT ATTENDEES
19 © 2014 Live Nation Entertainment
Social Media Usage
Q. How often do you use each of the following:
20 © 2014 Live Nation Entertainment
YouTube and Facebook are the most popular social media sites among concert attendees. 86% use YouTube and 84% use Facebook.
86% 42%
20%
84% (85%)
43% (37%)
10%
44% (40%)
23% 42%
7% (7%)
YouTube Facebook LinkedIn
Snapchat Instagram Twitter
Vine
Foursquare MySpace
Q. How many friends do you have on… Q. How many people do you follow / subscribe to on…
21 © 2014 Live Nation Entertainment
friends 43
friends
356
friends 39
Concert attendees have the most friends/followers on Facebook, Twitter and Instagram.
Social Media Connections
Q. How many people follow / subscribe to you on… Note: Population is social media users.
I follow 153
Follow me 123
I follow 53
Follow me 59
I follow 28
Follow me 29
I follow 13
Follow me 13
I follow 135
Follow me 148
Brand Engagement on Social Media
Q. Have you done the following… Q. Would you do the following…
22 © 2014 Live Nation Entertainment
52% of concert attendees have followed a brand based on an artist’s post on social media; 51% have engaged with a brand on social media to gain access to music or related concert promotions.
HAVE DONE WOULD DO
51%
52%
65%
56% Follow/ friend / subscribe to a
brand based on an artist’s post on social media
Engage with a brand on social media to gain access to music
related content or promotions
Twitter Activities
23 © 2014 Live Nation Entertainment
use Twitter to sign in to other apps or websites.
20% (14%)
6% 11% 19% 40% 23%
Every day
Several times a week
Several times a month
Less often
Never
Q. Have you participated in any of the following activities on Twitter: Q. How often do you retweet or reply to an artist or band’s tweet?
Q. Do you use Twitter to sign in to other apps or web sites? Note: Asterisks indicate that this was not a response option in 2012. Note: Population is Twitter users.
have retweeted or replied to an artist or band’s tweet.
77%
73%
49%
46%
27%
27%
66%
42%
Followed an artist or band
Tweeted that you are planning to attend a concert
Used a hashtag in relation to an artist or concert*
Interacted with a venue, ticketing service or artist’s customer service team*
Participated in an concert-related sweepstakes*
2013
2012
73% of concert attendees have followed an artist or band; 49% have tweeted that they are planning to attend a concert.
84%
73%
70%
67%
60%
49%
44%
37%
74%
61%
62%
56%
39%
34%
"Liked" an artist or band's fan page
Shared the experience or pictures of the concert
Shared that you were going to a concert
Made status updates about concerts
Joined/RSVP’d to a Facebook event*
Shared on an artist or band's fan page
Shared or invited a friend to a concert
Participated in a concert sweepstakes*
2013
2012
On average, concert
attendees have liked 13
artist or band’s fan pages.
Facebook Activities
Q. Have you participated in any of the following activities on Facebook: Q. Do you use Facebook Connect to sign in to other apps or web sites?
24 © 2014 Live Nation Entertainment
use Facebook connect to sign in to other apps or websites.
34% (34%)
Note: Population is Facebook users. Note: Asterisks indicate that this was not a response option in 2012.
Facebook usage in relation to concerts continues to rise. 84% (74%) of concert attendees have liked an artist or band’s fan page; 73% (61%) have shared the experience or pictures of the concert on Facebook.
Interactive Seat Map Linked to Facebook
Q. Please tell us how interested you are in using an interactive seat map for concerts: Q. If you could see where your friends are sitting on an interactive seat map for concerts how likely would you be to: Note: Population is Facebook users.
25 © 2014 Live Nation Entertainment
See Who’s Sitting Where Tag Your Seat
Sec 107, Row A, Seat 2 Is this your seat?
Tag Yourself
UPGRADE
of Facebook users are Very or Somewhat interested in seeing exactly where their Facebook friends are sitting at concerts.
55% (49%)
of Facebook users are Very or Somewhat interested in sharing exactly where their concert seats are with their Facebook friends.
52% (44%)
See Who’s Sitting Where
are Extremely or Very likely to purchase tickets for themselves and others to be near their Facebook friends, if they could see where their friends were sitting on an interactive seat map.
56% (46%)
are Extremely or Very likely to purchase a single ticket for themselves to be near their friends who have already purchased tickets.
53% (42%)
are Extremely or Very likely to upgrade what they were going to purchase to be able to sit in the same area as their friends.
45% (36%)
Concert Lifecycle
Q. Do you do any of the following to get amped up for a concert? Q. Do you do any of the following after attending a concert? Note: Asterisks indicate that this response option was only available with regards to one time point.
26 © 2014 Live Nation Entertainment
Attendees get amped up for a concert by listening to music, reading about the artist or band and watching concert videos. Attendees re-live the experience after the concert by listening to
the music, looking at photos and watching videos from the concert that they attended.
85%
44%
40%
29%
0%
29%
29%
23%
22%
19%
19%
15%
4%
79%
33%
26%
61%
51%
29%
21%
25%
19%
18%
14%
4%
Listen to the music
Read about the artist/band
Watch previous concert videos
Look at photos
Watch videos from the concert that you attended*
Like the artist/band on Facebook
Look for a setlist from previous shows / the show that you attended
Post/tweet about going to a concert
Watch artist interviews
Read general music news
RSVP on Facebook for the event*
Follow the artist/band on Twitter
Participate in artist chats online
Before
After
BEFORE
AFTER
Tour Tracking
Q. Do you do the following online: Q. How do you track them?
27 © 2014 Live Nation Entertainment
34% (29%) of concert attendees follow tours online; 27% (22%) keep track of shows that they can’t attend. Concert attendees that track tours online are most likely to do so via Facebook. Although tour tracking via
the artist websites is still popular compared to last year, fewer concert attendees are using this method while more are using social media.
66%
56%
27%
2%
15%
59%
64%
22%
2%
19%
Artist Web Site
MySpace
Other
2013
2012
Photo and Video Posts on Social Media
Q. Have you ever posted photos or videos from your concert online? Q. How much do you usually post? Note: Asterisks indicate that this was not a response option in 2012.
28 © 2014 Live Nation Entertainment
Q. Where do you post them? Q. Do you post them during the concert? Note: Population is those who took photos/videos.
83% (70%)
of those who post photos or videos online do so during the concert.
of concert attendees who took photos or videos at a concert post them online.
76% (69%)
7%
5%
23%
18%
52%
47%
17%
29%
2013
2012
Always Usually Sometimes Never
WHERE HOW MANY
17% (22%)
post one
57% (57%)
post some
25% (20%)
post most or all
post on Facebook
91% (95%)
post on Twitter*
20%
post on Snapchat* 14%
post on Instagram*
41%
post on YouTube
9% (8%)
SPORTING EVENT ATTENDEES
29 © 2014 Live Nation Entertainment
Social Media Usage
Q. How often do you use each of the following:
30 © 2014 Live Nation Entertainment
YouTube and Facebook are the most popular social media sites among sporting event attendees. 85% use YouTube and 82% use Facebook.
85%
36% 14%
82% (79%)
40% (37%)
9%
44% (41%)
17% 33%
7% (7%)
YouTube Facebook LinkedIn
Snapchat Instagram
Pinterest Vine
Foursquare MySpace
Q. How many friends do you have on… Q. How many people do you follow / subscribe to on…
31 © 2014 Live Nation Entertainment
friends 39
friends
315
friends 46
Sporting event attendees have the most friends/followers on Facebook, Twitter and Instagram.
Social Media Connections
Q. How many people follow / subscribe to you on… Note: Population is social media users.
I follow 143
Follow me 99
I follow 53
Follow me 47
I follow 31
Follow me 29
I follow 9
Follow me 10
I follow 107
Follow me 115
Twitter Activities
32 © 2014 Live Nation Entertainment
use Twitter to sign in to other apps or websites.
17% (15%)
4% 13% 22% 38% 23%
Every day
Several times a week
Several times a month
Less often
Never
Q. Have you participated in any of the following activities on Twitter: Q. How often do you retweet or reply to a league, team or player’s tweet?
Q. Do you use Twitter to sign in to other apps or web sites? Note: Asterisks indicate that this was not a response option in 2012. Note: Population is Twitter users.
have retweeted or replied to a team, league or player’s tweet.
77%
62%
46%
38%
25%
24%
60%
34%
Followed a team, league, or player
Used a hashtag in relation to a team or game*
Tweeted that you are planning to attend a game
Participated in an game-related sweepstakes*
Interacted with a venue, ticketing service or team's customer service team*
2013
2012
62% of sporting event attendees have used Twitter to follow a team, league, or player; 46% have used a hashtag in
relation to a team or game.
71%
65%
59%
58%
52%
36%
29%
27%
62%
54%
48%
48%
27%
22%
"Liked" a team, league or player's fan page
Shared the experience or pictures of the game
Made status updates about sporting events
Shared that you were going to a game
Joined/RSVP’d to a Facebook event*
Shared on a team, league or player's fan page
Shared or invited a friend to a game
Participated in a sporting event sweepstakes*
2013
2012
On average, sporting event
attendees have liked 6
team, league, or player fan pages.
Facebook Activities
Q. Have you participated in any of the following activities on Facebook: Q. Do you use Facebook Connect to sign in to other apps or web sites?
33 © 2014 Live Nation Entertainment
use Facebook connect to sign in to other apps or websites.
34% (35%)
Note: Population is Facebook users. Note: Asterisks indicate that this was not a response option in 2012.
Facebook usage in relation to sporting events continues to rise. 71% (62%) of sporting event attendees have liked a team, league or player’s
fan page; 65% (54%) have shared the experience or pictures of the game on Facebook.
Interactive Seat Map Linked to Facebook
Q. Please tell us how interested you are in using an interactive seat map for sporting events: Q. If you could see where your friends are sitting on an interactive seat map for sporting events how likely would you be to: Note: Population is Facebook users.
34 © 2014 Live Nation Entertainment
See Who’s Sitting Where Tag Your Seat
Sec 107, Row A, Seat 2 Is this your seat?
Tag Yourself
UPGRADE
of Facebook users are Very or Somewhat interested in seeing exactly where their Facebook friends are sitting at sporting events.
54% (47%)
of Facebook users are Very or Somewhat interested in sharing exactly where their sporting event seats are with their Facebook friends.
50% (42%)
See Who’s Sitting Where
are Extremely or Very likely to purchase tickets for themselves and others to be near their Facebook friends, if they could see where their friends were sitting on an interactive seat map.
53% (45%)
are Extremely or Very likely to purchase a single ticket for themselves to be near their friends who have already purchased tickets.
48% (42%)
are Extremely or Very likely to upgrade what they were going to purchase to be able to sit in the same area as their friends.
43% (38%)
Photo and Video Posts on Social Media
Q. Have you ever posted photos or videos from your sporting event online? Q. How much do you usually post? Note: Asterisks indicate that this was not a response option in 2012.
35 © 2014 Live Nation Entertainment
Q. Where do you post them? Q. Do you post them during the sporting event? Note: Population is those who took photos/videos.
89% (83%)
of those who post photos or videos online do so during the game.
of sporting event attendees who took photos or videos at a game post them online.
71% (63%)
11%
8%
32%
28%
47%
47%
11%
17%
2013
2012
Always Usually Sometimes Never
WHERE HOW MANY
21% (24%)
post one
57% (59%)
post some
21% (17%)
post most or all
post on Facebook
91% (92%)
post on Twitter*
20%
post on Snapchat* 10%
post on Instagram*
32%
post on YouTube
5% (6%)
LIVE THEATER OR ARTS ATTENDEES
36 © 2014 Live Nation Entertainment
Social Media Usage
Q. How often do you use each of the following:
37 © 2014 Live Nation Entertainment
YouTube and Facebook are the most popular social media sites among live theater or arts event attendees. 83% use YouTube and 80% use Facebook.
83% 39%
12%
80% (76%)
34% (17%)
8%
48% (43%)
12% 29%
5% (5%)
YouTube Facebook LinkedIn
Snapchat Instagram Twitter
Vine
Foursquare MySpace
Q. How many friends do you have on… Q. How many people do you follow / subscribe to on…
38 © 2014 Live Nation Entertainment
friends 30
friends
286
friends 41
Live theater or arts event attendees have the most friends/followers on Facebook, Twitter and Instagram.
Social Media Connections
Q. How many people follow / subscribe to you on… Note: Population is social media users.
I follow 119
Follow me 101
I follow 38
Follow me 43
I follow 24
Follow me 24
I follow 9
Follow me 10
I follow 88
Follow me 91
Twitter Activities
39 © 2014 Live Nation Entertainment
use Twitter to sign in to other apps or websites.
15% (13%)
5% 11% 22% 47% 16%
Every day
Several times a week
Several times a month
Less often
Never
Q. Have you participated in any of the following activities on Twitter: Q. How often do you retweet or reply to live theater or arts event’s tweet?
Q. Do you use Twitter to sign in to other apps or web sites? Note: Asterisks indicate that this was not a response option in 2012. Note: Population is Twitter users.
have retweeted or replied to an live theater or arts event’s tweet.
84%
29%
26%
25%
17%
12%
27%
22%
Tweeted that you are planning to attend a live theater or arts event
Followed a live theater or arts event
Used a hashtag in relation to a live theater or arts event*
Interacted with a venue, ticketing service or live theater or arts event's customer service team*
Participated in an live theater or arts-related sweepstakes*
2013
2012
29% of live theater or arts event attendees have tweeted that they are planning to attend a live theater or arts event;
26% have followed a live theater or arts event on Twitter.
61%
55%
52%
49%
48%
33%
31%
20%
43%
40%
36%
37%
19%
20%
"Liked" a live theater or arts event's fan page
Shared that you were going to a live theater or arts event
Shared the experience or pictures of the live theater or arts event
Made status updates about a live theater or arts event
Joined/RSVP’d to a Facebook event*
Shared on a live theater or arts event's fan page
Shared or invited a friend to a live theater or arts event
Participated in a live theater or arts event sweepstakes*
2013
2012
Facebook Activities
Q. Have you participated in any of the following activities on Facebook: Q. Do you use Facebook Connect to sign in to other apps or web sites?
40 © 2014 Live Nation Entertainment
use Facebook connect to sign in to other apps or websites.
30% (28%)
Note: Population is Facebook users. Note: Asterisks indicate that this was not a response option in 2012.
Facebook usage in relation to live theater or arts events continues to rise. 61% (43%) of live theater or arts event attendees have liked a live theater or arts event’s fan page; 55% (40%) have shared that they were
going to a live theater or arts event.
Interactive Seat Map Linked to Facebook
Q. Please tell us how interested you are in using an interactive seat map for live theater or arts events: Q. If you could see where your friends are sitting on an interactive seat map for live theater or arts events how likely would you be to: Note: Population is Facebook users.
41 © 2014 Live Nation Entertainment
See Who’s Sitting Where Tag Your Seat
Sec 107, Row A, Seat 2 Is this your seat?
Tag Yourself
UPGRADE
of Facebook users are Very or Somewhat interested in seeing exactly where their Facebook friends are sitting at live theater or arts events.
43% (33%)
of Facebook users are Very or Somewhat interested in sharing exactly where their live theater or arts event seats are with their Facebook friends.
41% (33%)
See Who’s Sitting Where
are Extremely or Very likely to purchase tickets for themselves and others to be near their Facebook friends, if they could see where their friends were sitting on an interactive seat map.
46% (32%)
are Extremely or Very likely to purchase a single ticket for themselves to be near their friends who have already purchased tickets.
45% (33%)
are Extremely or Very likely to upgrade what they were going to purchase to be able to sit in the same area as their friends.
38% (27%)
Photo and Video Posts on Social Media
Q. Have you ever posted photos or videos from your live theater or arts event online? Q. How much do you usually post? Note: Asterisks indicate that this was not a response option in 2012.
42 © 2014 Live Nation Entertainment
Q. Where do you post them? Q. Do you post them during the live theater or arts event? Note: Population is those who took photos/videos.
81% (71%)
of those who post photos or videos online do so during the live theater or arts event.
of live theater or arts event attendees who took photos or videos at an event post them online.
62% (57%)
5%
4%
22%
19%
54%
47%
19%
29%
2013
2012
Always Usually Sometimes Never
WHERE HOW MANY
24% (28%)
post one
58% (56%)
post some
18% (16%)
post most or all
post on Facebook
93% (94%)
post on Twitter*
14%
post on Snapchat* 7%
post on Instagram*
29%
post on YouTube
5% (6%)
LIVE FAMILY SHOW ATTENDEES
43 © 2014 Live Nation Entertainment
Social Media Usage
Q. How often do you use each of the following:
44 © 2014 Live Nation Entertainment
Facebook and YouTube are the most popular social media sites among live family show attendees. 85% use Facebook and 83% use YouTube.
83% 49%
12%
85% (82%)
31% (28%)
9%
38% (35%)
10% 33%
6% (8%)
YouTube Facebook LinkedIn
Snapchat Instagram Twitter
Vine
Foursquare MySpace
Q. How many friends do you have on… Q. How many people do you follow / subscribe to on…
45 © 2014 Live Nation Entertainment
friends 38
friends
309
friends 38
Live family show attendees have the most friends/followers on Facebook, Twitter and Instagram.
Social Media Connections
Q. How many people follow / subscribe to you on… Note: Population is social media users.
I follow 132
Follow me 91
I follow 59
Follow me 58
I follow 33
Follow me 27
I follow 12
Follow me 11
I follow 121
Follow me 115
Twitter Activities
46 © 2014 Live Nation Entertainment
use Twitter to sign in to other apps or websites.
15% (12%)
5% 17% 22% 34% 21%
Every day
Several times a week
Several times a month
Less often
Never
Q. Have you participated in any of the following activities on Twitter: Q. How often do you retweet or reply to a live family show’s tweet?
Q. Do you use Twitter to sign in to other apps or web sites? Note: Asterisks indicate that this was not a response option in 2012. Note: Population is Twitter users.
have retweeted or replied to an family show’s tweet.
79%
Note: Asterisks indicate that this was not a response option in 2012.
16%
15%
15%
11%
7%
17%
14%
Tweeted that you are planning to attend a live family show
Followed a live family show
Used a hashtag in relation to a live family show*
Interacted with a venue, ticketing service or live family show's customer service team*
Participated in a live family show-related sweepstakes*
2013
2012
16% of live family show attendees have tweeted that they are planning to attend a live family show; 15% have followed
a live family show on Twitter.
55%
55%
49%
49%
48%
30%
27%
19%
40%
40%
35%
37%
18%
17%
"Liked" a live family show's fan page
Shared the experience or pictures of the live family show
Shared that you were going to a live family show
Joined/RSVP’d to a Facebook event*
Made status updates about a live family show
Shared on a live family show's fan page
Shared or invited a friend to a live family show
Participated in a live family show sweepstakes*
2013
2012
Facebook Activities
Q. Have you participated in any of the following activities on Facebook: Q. Do you use Facebook Connect to sign in to other apps or web sites?
47 © 2014 Live Nation Entertainment
use Facebook connect to sign in to other apps or websites.
38% (35%)
Note: Population is Facebook users. Note: Asterisks indicate that this was not a response option in 2012.
Facebook usage in relation to live family shows continues to rise. 55% (40%) of live family show attendees have liked a show’s fan page; 55% (40%) have shared
the experience or pictures of the live family show on Facebook.
Interactive Seat Map Linked to Facebook
Q. Please tell us how interested you are in using an interactive seat map for live family shows: Q. If you could see where your friends are sitting on an interactive seat map for live family shows how likely would you be to: Note: Population is Facebook users.
48 © 2014 Live Nation Entertainment
See Who’s Sitting Where Tag Your Seat
Sec 107, Row A, Seat 2 Is this your seat?
Tag Yourself
UPGRADE
of Facebook users are Very or Somewhat interested in seeing exactly where their Facebook friends are sitting at live family shows.
48% (42%)
of Facebook users are Very or Somewhat interested in sharing exactly where their live family show seats are with their Facebook friends.
46% (40%)
See Who’s Sitting Where
are Extremely or Very likely to purchase tickets for themselves and others to be near their Facebook friends, if they could see where their friends were sitting on an interactive seat map.
53% (40%)
are Extremely or Very likely to purchase a single ticket for themselves to be near their friends who have already purchased tickets.
45% (35%)
are Extremely or Very likely to upgrade what they were going to purchase to be able to sit in the same area as their friends.
43% (32%)
Photo and Video Posts on Social Media
Q. Have you ever posted photos or videos from your live family show online? Q. How much do you usually post? Note: Asterisks indicate that this was not a response option in 2012.
49 © 2014 Live Nation Entertainment
Q. Where do you post them? Q. Do you post them during the live family show? Note: Population is those who took photos/videos.
82% (75%)
of those who post photos or videos online do so during the live family show.
of live family show attendees who took photos or videos at the show post them online.
68% (62%)
8%
7%
22%
19%
53%
49%
18%
25%
2013
2012
Always Usually Sometimes Never
WHERE HOW MANY
18% (20%)
post one
56% (57%)
post some
25% (23%)
post most or all
post on Facebook
94% (95%)
post on Twitter*
8%
post on Snapchat* 3%
post on Instagram*
31%
post on YouTube
3% (5%)