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Kick-Off Meeting Navigator Implementation presentation.
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EVERYCONNECTI
ONhas a
starting point.
EVERYCONNECTI
ONhas a
starting point.
WorldCat NavigatorImplementation Process
WorldCat NavigatorImplementation Process
Tom MillerOCLC
In This PresentationIn This Presentation
•Who
•What
•When
The Who . . . The Who . . .
First Wave
•Alexander Memorial Library
•Alpine Public Library
•Alvarado Public Library
•Atlanta Public Library
•Aubrey Area Library
•Austin Public Library
•Beaumont Public Library System
•Betty Foster Public Library
•Boyce Ditto Public Library
•Bridgeport Public Library
•Crowley Public Library
•Decatur Public Library
•Frisco Public Library
•Gatesville Public Library
•John Ed Keeter Public Library
•Kennedale Public Library
•Krum Public Library
•Lake Cities Library
•Laredo Public Library
•Lubbock Public Library
•Murphy Memorial Library
•Reagan County Library
•Roanoke Public Library
•Round Rock Public LS
•Salado Public Library District
•San Antonio Public Library
•Sanger Public Library
•Texarkana Public Library
•Texas State Library & Archives
•Tom Green County LS
The Who . . . The Who . . .
The implementation teams
The What and the When. . . The What and the When. . .
Objective What to measure
How to measure Timeframe
Service implemented for 31 libraries by 5/3/2010
31 libraries are able to provide Navigator to patrons
Conduct implementation audits throughout project to monitor progress
At bi-weekly meetings, every other Tuesday from January to June
Load or update WorldCat holdings for 31 libraries using OCLC Batch Services by 4/19/2010
32 institutions with and without holdings have current records in WorldCat
Use Batch Services tracking sheet to identify projects underway/complete and search WorldCat against symbol to verify holdings
At the bi-weekly meetings every other Tuesday from January through early June.
The What and the When. . . The What and the When. . .
Objective What to measure
How to measure Timeframe
Service response time for patron requests does not go beyond 45 seconds
Time that it takes to return search results, availability, and request confirmation
Monitor and record the response intervals between hitting submit button and response for results, availability, and borrowing requests
After each major component integration (Group Availability, NRE, and Authentication) Continuous monitoring of the service
Measure patron satisfaction with Navigator service
Patrons’ level of satisfaction with the Navigator service
Generate usage reports to track use of the service and survey patrons for feedback
Post-implementation at approximately three to four weeks after roll-out, during Evaluation Phase
The What and the When. . . The What and the When. . .
Objective What to measure
How to measure Timeframe
Service is available 95 percent of the time
Access to service allows searching, getting item availability, and submitting requests
Access service during peak usage periods and at random intervals and record response times
Automated monitoring by OCLC Compare total hours of service time available with hours unavailable, including planned/scheduled service outages
Post-implementation phase, during Evaluation phase
The What and the When. . . The What and the When. . .
The What and the When . . . The What and the When . . .
How closely we adhere to our time scale is largely dependent on several key factors:
•Responsiveness of libraries
•Engagement of libraries
•Responsiveness of OCLC
•Resources (People and Time)
•Communications
Thank You!Thank You!
Questions?