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SIMPLE”Known knowns”
Best practiceSense – Categorize – Respond
CHAOTIC”Unknowable”
Pattern based immediate actionAct – Sense – Respond
COMPLEX”Unknown unknowns”
Emergent patternsProbe – Sense – Respond
UN
OR
DE
RE
D
COMPLICATED”Known unknowns”
Expert diagnosisSense – Analyze – Respond O
RD
ER
ED
© David Snowden, Cognitive Edge
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