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Operational Efficiency Partnership
municipal solutionsWater
2
1Global Risks 2015 Report – 10th Edition, World Economic Forum
importance of partnershipsIn January 20151, the World Economic Forum announced water crises as one of the greatest risks to world society. Today, water utilities are facing numerous challenges:
• resourcescarcity
• rapidpopulationgrowthandurbanisation
• ageingwaterandwastewaterinfrastructures
• risingoperationalcosts
• increasinglystringent government regulations
• increasingcustomerexpectations of water quality and services
•maintainingaffordableprices
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To tackle these challenges, the water industry needs to manage water resources strategically. This means encouraging the reuse and recycling of water, improving the quality of drinking water and wastewater discharge, fosteringfinancingopportunities,anddeveloping treatment technologies that serve communities from urban to rural and from undeveloped to developed.
The strength and success of the water industry relies on all of its members working together towards a common goal.
SUEZ believes efficiencies can be achieved through partnerships. Drawing on our solid collaborative approaches, we have gained expertise from various local and global experiences; we work with clients and partners to deliver measurable outcomes and improvements.
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the urge topartnerSUEZ introduces the Operational Efficiency Partnership.TheOperationalEfficiencyPartnershipmodelallowsSUEZ’sexpertsandrepresentativesfrompartners and clients to establish a team to improve the performance of water and wastewater treatment plants as well as network systems.
unde
rsta
nding
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the m
odel
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One team
One performance
based agreement
A risk and reward framework is established to engage each member of the team to achieve common goals and commitments. This mechanism enables the partnership’s performance to be analysed and to help partners sharerisksandbenefits.
Eachfinancialyearannualbudgetisreviewedandcomparedtothepreviousfinancialyear’sresultsin order to ensure that contractual savings are delivered to clients.
operational efficiencypartnership
Shared objectives
Shared budget
Shared KPIs
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corp
orat
e go
vern
ance
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operational efficiencypartnership
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Solid governance is crucial to driving partnership achievements.Through the Operational EfficiencyPartnership,SUEZ and our clients jointly lead the team in creating the right culture, setting out budgets,definingobjectivesand detailing action plans.
Leadership team
Chairman appointed by client. Representatives
from client and SUEZ
Integrated program delivery
teamSources from client or
local contractors
Management team
Representatives from client and SUEZ
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Enhancements can be achieved through different business improvement programs across all operational aspects to deliver committed sustainable savingsandefficiencies.
As an added value of this collaborative approach, a Technical AssistanceProgram(TAP)isintroducedwithintheOperationalEfficiencyPartnership.
Through this program, our local alliances have access to SUEZ’s globaltechnicalexpertiseandourresearchanddevelopmentprograms at CIRSEE1.
Depending on the needs and areas of improvement, SUEZ’s expertswillassisttheteaminassessingandoptimising their operations.
1CIRSEE is SUEZ’s global R&D centre dedicated to developing innovative water and wastewater technologies
Beenyup Wastewater Treatment Plant
busin
ess
impr
ovem
entsoperational
efficiencypartnership
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Through Aroona Alliance, our collaboration in Western Australia, a Good to Great strategy was launched to deliver optimisations to our client.
The strategy outlines goals including stretch goals to challenge the team to deliver beyond the contractual requirements.ToprovideameasurableKPI,a five-year sustainable saving of AUD 25M was also committed within the strategy.
As part of the Good to Great Strategy, Business Improvements are initiatives intended to improve the Alliance’sperformanceandefficiency.
Network management
Energy efficiency
Operational efficiency
Asset management
Process optimisation
Procurement and supply chain
Chemical optimisation
Safety
Water quality
Network energy efficiency
Data management
Safety
Key a
reas
for p
lant
effic
iency
impr
ovem
ents
Key a
reas
for n
etwo
rk ef
ficien
cy im
prov
emen
tsCa
se st
udy
1 TAP–TechnicalAssistanceProgram
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Savings$16.1 million of sustainable savings delivered in the first three years
Safety 1.2 million working hours without a lost timeinjuryin2014/15
Water & wastewater services compliance• 100%compliancewithDrinkingWaterQualityIndex
• 100%compliancewithnewlyintroducedWastewaterQualityIndex
Asset management• Targetof100%ofStrategicAssetManagementPlansdeveloped
• Targetofallmaintenanceplans reviewed on the risk and performance based approach
Chemical optimisation20%savingsinchemicalsacrossthe water and wastewater treatment plants
Energy efficiency$300,000 targeted savings every year
Procurement• $2.9milliontargetedsavingsoverthe
5-year plan • $1.3millionachievedtotheendof
June 16
TAP1
Morethan20TAP1 missions from July 2012 until 2016
Aroona Alliance Western AustraliaAroonaAllianceisajointventurebetweenSUEZandBroadspectrumin Western Australia. It is delivering sustainable operational efficienciesandcostsavingstotheWaterCorporation.
references
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Energy efficiency• Atotalcumulativecostsavingof $3.2millionacrossmajorwastewatertreatment plants
• 20%energyimprovementinefficiencyratio(kWh/MLtreated)atBolivarWWTPsince2012-13and27%improvementatChristiesBeachWWTP
Environmental performance• AttheBolivarHighSalinityPlant,the2015/16averagetotalnitrogenconcentrationattheoutletwas5.3mg/L,significantly below the consent standard
Water recycling• Allwaterplaysavitalroleinrecycling 29%ofwastewaterforuseintoiletflushing, garden watering, and irrigation of parks, crops, and vineyards
• Inthesummermonths,ChristiesBeachWWTPrecycles92%ofitswastewater
Power generation• Atotalcumulativecostsavingof $11.5millionacrossthreemajorWWTPs
• TheBolivarWWTPisnow87%self-sufficient,exporting8,097MWhtothegridin2015/16comparedwith2,361MWhin2014/15
• Co-digestionisbeingintroducedatGlenelgWWTP,achievinganincrease ofupto25%inpowergeneration
Chemical efficiency• TheimprovedchlorinedoseefficiencyattherecycledWTPsoverthepast3yearsrepresents $172,000 of cost savings
• A12%improvementinsugardosingatGlenelgWWTPhasbeenachievedover the past 3 years. This means a cost savingof$168,000
Customer serviceImproved customer attendance times fornetworksjobsresultedin8.4%lesskilometrestravelledwhilecompleting5%morejobsperemployee
Allwater South AustraliaAllwaterisajointventurebetweenSUEZandBroadspectruminSouth Australia that works cohesively with SA Water to deliver critical improvementsandefficiencies.
The Operational Efficiency Partnership helps to improve the performance of water and wastewater treatment plants as well as network systems
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smart and reliable resource management solutionsSUEZ makes the best use of water and waste by providing smart and reliable solutions for towns, cities, businesses and industry.
With80,000employeesacrossfive continents, we combine our internationalexperience,research,technology and know-how with our localexpertisetodelivereffectivesolutions for our customers.
Our local team provides solutions that supply seven million Australians with drinking water, divert880,000tonnesofwastefrom landfill every year, and enable the oil and gas sector to process natural resources in a sustainable and efficient way.
we divert up to
55%of general waste
95%of recyclables
97%of garden organics
we provide
7.0MAustralians with drinking water
3.5MAustralians with
wastewater services
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IMA
M02
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Printed on 100% recycled paper created entirely from post consumer waste, using vegetable oil based inks and an alcohol-free ISO 14001
certified printing process.
SUEZ Australia & New ZealandLevel 3, 3 Rider BoulevardRHODES NSW 2138 Australia
State Offices
QUEENSLAND 28 Weyba Street Banyo QLD 4014
SOUTH AUSTRALIA 133 Cormack Road Wingfield SA 5013
WESTERN AUSTRALIA 116 Kurnall Road Welshpool WA 6106