Information Systems at McDonald’s

Group Members:16314:Jerome Dag

16316:Sushant Sathe

16005:Rutuja Rajput

16024:Vineet Raul

Agenda Information system About the company Organization Structure Organization Culture Introduction of MIS Transaction Processing System (TPS) POS system " Scale of Point system “Made for you” system Touch Interface Ordering System (TIOS) E-procurement system(EPS) Payment System Learning

Information SystemAn information system (IS) collects, processes, stores, analyzes, and disseminates information for a specific purpose

About the company McDonald’s Founder – Richard and Maurice McDonald (15th May 1940) Headquarters – Oak Brook, Illinois, U.S.A Revenue – US $25.413 billion (2015) Number of employees - 420,000 (2015) Number of locations – 36,538 (2016) Number of Customers Served Daily – 68 million Number of Countries - 119 Products- Burgers,French Fries,Soft

Drinks,Beverages,Desserts;etc Competitors-KFC,BURGER KING,SUBWAY.

Organization Structure

Organization Culture1.People-centricity

2.Customer Experience at the core

3.Systematic Work flow

4.Came up with different line of

products

Management Information Systems (MIS) Management information systems involve three primary resources: Technology, Information & People. In McDonalds they implement MIS system which is used to produce

periodic reports such as a daily list of employees and the hours they work, or a monthly report of expenses as compared to a budget.

McDonalds used MIS because the purpose of MIS is to provide profitability and information to help managers and staff understand the business performance and plan its future direction.

Transaction Processing System (TPS)

First transaction happens when two people make an exchange, and collecting data about it called transaction processing, so transaction processing is collecting, storing, modifying, and retrieving the transactions of an organization.

McDonalds everyday sells a huge amount of hamburgers ,so McDonalds should order raw material from its supplier , each time McDonalds place an order with its supplier , a transaction happens , and the transaction processing system records the relevant information such as supplier ‘name , address , the quality of the items purchased and finally the invoice amount.

Transaction Processing System (TPS)

Point of sale system(POS)

    “Made for you” system

In this system McDonalds use modern technology to assist McDonalds operation , In this system when a customer places an order , the sandwich item will immediately appears in the computer monitor in the kitchen and a tone sound to alert the kitchen staff

Touch Interface Ordering System(TIOS)

https://youtu.be/5dC6eDmpKN8

E-procurement system(EPS)

Payment System

McDonald’s is always looking for new and innovative ways to use technology to improve customer service .

McDonald’s is expanding its use of an electronic system that lets customer pay for their orders.

LearningsSatisfaction of service provided to the

customers.Variety of Indian Food Stuff available at

the outlet.Systematic work flow.Cleanliness & Ambience.High surveillance.Takeaways & Delivery to the customer.

Learnings