2014 Top Irritations in the Coffee Shop
Industry in LondonPresented by: William Marco
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What are the irritations customers say ?
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Irritation # 1
“It's pretty small inside and the seating is all very close together”
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Irritation # 2
“It is crowded and the queue long”[email protected] 4
Irritation # 3
“Not somewhere for busy times or a discrete chat”
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Irritation # 4
“Staff member had no interest in actually helping me decide what I wanted”
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Irritation # 5
“A bit hard to find (underground down a narrow staircase in the street), very warm, and cramped quarters”
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Irritation # 6
“They don't accept card payments. That's the major and significant downside”
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Irritation # 7
“Waited for 15 minutes while being actively ignored by the waitress”
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Irritation # 8
“The tiny seating is a bit uncomfortable, not the place you would seat for a long time”
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Irritation # 9
“It's dirty, the service is terrible , and the coffee is massively overrated”
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Irritation # 10
“The staff isn't as friendly as you would expect and would often ignore you and just talk to each other”
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Irritation # 11
“The most expensive takeaway coffee I've bought in London so I was kind of expecting more”
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Irritation # 12
“Coffee was sour and not nice at all”
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Irritation # 13
“Difficult to get seats though”
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Irritation # 14
“Limited options for coffee types”
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Irritation # 15
“Their filter coffee's come out luke warm and weak”
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Irritation # 16
“I particularly dislike is how noisy the place is”
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Irritation # 17
“The coffee was not smooth and did not have the texture like melted ice cream”
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Irritation # 18
“Absolutely rubbish!”
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Irritation # 19
“Ice chocolate boring”
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Irritation # 20
“It's very expensive”
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Irritation # 21
“Beverages are not good at all, dry and feels old”
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Irritation # 22
“The decor was dark and run down”
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Irritation # 23
“The music playing at the time of my visit was the most inappropriate noise I have ever heard at a coffee shop”
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Irritation # 24
“When will shops learn the music if for the customers and NOT the staff ?”
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Irritation # 25
“Totally not worth it”
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Irritation # 26
“They never have much vegetarian stuff compared to the other coffee shops”
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Irritation # 27
“The service ranges from slow to somewhat rude”
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Irritation # 28
“The seafood risotto was too bland for our taste”
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Irritation # 29
“No general pleasantries that I've come to expect with a nice little local place”
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Irritation # 30
“I got no eye contact from the staff on paying my bill”
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Irritation # 31
“it stinks and will ruin your appetite!”
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Irritation # 32
“Don't open at the indicated time on Sundays (10am, not 9am) even though it says 9am on their door”
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Irritation # 33
“Overpriced toastie which did not taste of anything and was cooking in too much butter”
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Irritation # 34
“Was disappointed when milk and coffee was burnt/bitter”
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Irritation # 35
“Serving me up the weak, bitter, over extracted "flat" white”
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Irritation # 36
“Cold filter coffee both times I went there”
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Irritation # 37
“Worst service ever”
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Irritation # 38
“Disgusting coffee”
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Irritation # 39
“It suffers from lack of space which affects the ambience of the place”
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EMAIL ME AT [email protected] get more.
THIS IS ONLY PART OF A LARGERESEARCH I’VE DONE ON
STRATEGIES and TACTICS in theCOFFEE SHOP INDUSTRY IN
LONDON IN 2014
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